Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.
Location: United States, California, San Francisco
Employees: 11-50
Founded date: 2016
Investors 3
Mentions in press and media 1
| Date | Title | Description |
| - | CXM Platform, Alida Secures US$10 Million Debt Facility | Alida (formerly Vision Critical), creator of the world’s first CXM & Insights Platform has secured a US$10 million debt facility from Comerica Bank (NYSE: CMA). The financing was provided by Comerica Bank’s Technology and Life Sciences ... |