| Date | Title | Description |
| 07.08.2026 | Ways CX Automation With AI Strengthens Customer Engagement Across Digital Channels | Share
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Customer conversations now move across voice, chat, email, text, social platforms, and self-service portals across one journey. Each interaction carries clues about intent, emotion, urgency, and satisfaction th... |
| 23.06.2026 | CallMiner boosts real-time agent performance and customer experience with new AI abilities | CallMiner boosts real-time agent performance and customer experience with new AI abilities
CallMiner, a global leader in customer experience (CX) automation, is enhancing its real-time product with new AI guidance capabilities that deliver ... |
| 15.06.2026 | Survey: Nearly All European Organisations Feel Pressure to Scale AI for Customer Experience, Yet Only 38% Have a Clear Approach to Governance | New research from CallMiner, the global leader in customer experience (CX) automation powered by conversation intelligence, reveals that organisations across Europe are rapidly scaling AI in CX, but governance frameworks are struggling to k... |
| 10.03.2026 | CallMiner forwards intuitive AI advancements to expedite CX automation | CallMiner forwards intuitive AI advancements to expedite CX automation
CallMiner, a global leader in customer experience (CX) automation powered by deep conversation intelligence, is introducing several new and enhanced AI capabilities that... |
| 17.12.2025 | From metrics to meaning: Rethinking KPIs in contact centres | - |
| 30.07.2025 | Alvaria, CallMiner Partner to Boost AI, Efficiency & CX Outcomes | Alvaria, a global leader in compliance-focused contact center software, today announced a strategic partnership with CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX). This collabora... |
| 24.07.2025 | CallMiner Named Best Conversational Intelligence Solution at CX Awards 2025 | CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX), was named the winner in the Best Conversational Intelligence Solution category at the CX Awards 2025. The recognition validates how... |
| 10.06.2025 | The Future of Customer Experience: A New Era of Integration and Intelligence | In the bustling world of business, customer experience (CX) is the golden key. Companies are realizing that to thrive, they must not only attract customers but also keep them engaged and satisfied. Recent research from Information Services ... |
| 09.06.2025 | Software Suites, AI Reshaping Customer Experience, ISG Says | The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and relationships with their customers, according to new research from global AI-cente... |
| 06.06.2025 | Top Analyst Firm Names CallMiner a Leader in Conversational Intelligence | CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX), announced that Forrester Research identified the company as a Leader in The Forrester Wave™: Conversation Intelligence Solutions fo... |
| 04.06.2025 | CallMiner and VOCALLS: A New Era in Customer Experience Automation | In the fast-paced world of customer service, the need for efficiency and effectiveness is paramount. Enter CallMiner, a titan in AI-powered conversation intelligence, and its recent acquisition of VOCALLS, a voice-first conversational AI pl... |
| 03.06.2025 | CallMiner Acquires VOCALLS | CallMiner, a Waltham, MA-based provider of AI-powered conversation intelligence to improve customer experience (CX), acquired VOCALLS, a Prague, Czech Republic-based provider of a voice-first conversational AI and automation platform.
The a... |
| 03.06.2025 | CallMiner Acquires Conversational AI and Automation Provider VOCALLS | CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX), today announced it has acquired VOCALLS, a leading voice-first conversational AI and automation platform. CallMiner will combine it... |
| 08.05.2025 | CallMiner Advances Agentic AI Architecture | CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX), announced significant advancements to CallMiner AI Assist, building on the agentic AI architecture introduced in October 2024. Thes... |
| 03.04.2025 | The Future of Customer Engagement: A Seamless Digital Experience | In the fast-paced world of customer engagement, businesses are racing to keep up with evolving consumer expectations. The landscape is shifting. Customers want flexibility, speed, and personalization. They expect to connect with brands on t... |
| 01.04.2025 | CRM Magazine Names Its Sixth Annual List of "Top 100" Vendors | CRM Magazine's Top 100
CRM magazine recognizes the top providers of customer relationship management technology for customer service, marketing, and sales.
NEW YORK, April 1, 2025 /PRNewswire-PRWeb/ -- CRM magazine has compiled its seventh ... |
| 09.01.2025 | dotCMS 2024 Year-in-Review: Reflections of CEO Zain Ishaq | dotCMS
Dive into the highlights of dotCMS' remarkable 2024 journey with our annual Year-in-Review. Explore the milestones, successes, and exciting moments that shaped our year, showcasing innovation, growth, and the power of partnerships th... |
| 04.11.2024 | CallMiner Announces 2024 LISTEN Award Winners | CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced the winners of the 2024 LISTEN Awards at its annual user conference, LISTEN 2024. The CallMiner LISTEN Awards honor customers and pa... |
| 05.09.2024 | CRM Magazine Names Its 2024 Industry Leaders in September | CRM 2024 Industry Awards
CRM magazine has announced the winners of its 23rd annual CRM Industry Awards in its September 2024 issue and during the Sept. 3 broadcast of "CRM Playaz," a weekly livestream podcast hosted by CRM industr... |
| 20.08.2024 | LastPass and AWS: A New Era of Password Management | In a world where digital security is paramount, LastPass has made a significant move. The password management giant has joined the Amazon Web Services (AWS) Partner Network. Now, it’s available on the AWS Marketplace. This partnership is mo... |
| 19.08.2024 | Combating information overload with different data sources [Q&A] | The majority of teams today are contending with too much data which means they struggle to generate meaningful insights from their information, and can become overwhelmed by the sheer volume.
We spoke to CallMiner CMO Eric Williamson who be... |
| 08.07.2024 | CRM Magazine Names Its Sixth Annual List of "Top 100" Vendors | CRM magazine recognizes the top providers of customer relationship management technology for customer service, marketing, and sales.
MEDFORD, N.J., July 8, 2024 /PRNewswire-PRWeb/ -- CRM magazine has compiled its annual list of the "To... |
| 04.06.2024 | MarTech Interview with Eric Williamson, CMO at CallMiner | Eric, please outline how CallMiner views the current state of AI adoption, particularly in the realm of Customer Experience (CX)?
Since ChatGPT was introduced a year ago, generative AI has been the topic of conversation – and for good reaso... |
| 06.06.2023 | Gryphon.ai Announces Gryph for Collections for AI-powered Collections Compliance | BOSTON (PRWEB) June 06, 2023
Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, today announced a new product offering, Gryph for Collections. As an extension of Gryph for Compliance, Gryph for Collections provid... |
| 05.05.2023 | Zoho is positioned as a Leader in the 2022 SPARK Matrix™ for Project and Portfolio Management by Quadrant Knowledge Solutions | The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Project and Portfolio Management vendors. Zoho, with its comprehensive technology and customer experience management, has received str... |
| 03.05.2023 | CallMiner Collaborates with Microsoft to Enhance AI and Machine Learning Capabilities | CallMiner, a leading provider of conversation intelligence to drive business performance improvement, announced it has expanded its use of Microsoft Azure artificial intelligence (AI) and machine learning as a Microsoft partner. CallMiner h... |
| 19.04.2023 | CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience | Integration with Zoom Meetings empowers organizations to gain deeper insights into customer needs and revenue opportunities
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced a ... |
| 27.03.2023 | CallMiner Advances Industry-Leading Conversation Intelligence Platform with New AI Capabilities | CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced new artificial intelligence (AI)-driven capabilities for improved redaction and automated summarization. These features advanc... |
| 10.11.2022 | CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience | Integrations with Zoom Contact Center and Zoom Phone help enable organizations to deepen understanding of customers and better meet expectations
CallMiner, the leading provider of conversation intelligence to drive business improvement, ann... |
| 12.04.2022 | Observe.AI bolsters its business intelligence for contact centers with new $125M | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Today, Intelligent Workforce Platform Observe.AI ... |
| 28.01.2022 | 3 Ways Conversational Insight Can Unlock a Positive Patient Experience | Scott Kendrick, Vice President of Strategy at CallMiner
The healthcare landscape is changing, and not just because of the pandemic. Trends like consumerization and reimbursements tied to patient experience have pushed many healthcare provid... |
| 02.11.2021 | CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer Interactions | CallMiner, the leading provider of conversation analytics to drive business improvement, today announced major advancements across the CallMiner Conversation Analytics Platform with its Fall Release. With a focus on agility and flexibility,... |
| 14.07.2021 | CallMiner : Announces Conversation Analytics Solution for Enterprise and Business Development Sales Teams | CallMiner, the leading provider of conversation analytics to drive business improvement, today announced the launch of Sales Conversation Analytics (SCA), a new solution within the CallMiner Eureka Platform. The solution introduces function... |
| 18.05.2021 | SURVEY: Emotion key to positive CX | A recent survey conducted by ITWeb, in partnership with CallMiner, examined if SA contact centres use analytics to understand how their customers really feel.
Here are the key findings:
1. Nearly three-quarters (71%) of the respondents have... |
| 30.04.2021 | Companies Could Soon Tailor What They Try To Sell You Based On The Mood Conveyed By The Sound Of Your Voice | wp_booster error:
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| 30.04.2021 | Companies Could Soon Tailor What They Try To Sell You Based On The Mood Conveyed By The Sound Of Your Voice | wp_booster error:
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| 07.07.2020 | Three Customer Experience Tips To Expedite Your Post-Pandemic Comeback | CTO and Founder at CallMiner. Responsible for strategic direction across business development, research and artificial intelligence. |
| 04.06.2020 | A Tale Of Two Lines: Changes In Customer Support With The Growth In Artificial Intelligence | ©Sergey Tarasov - stock.adobe.com |
| 12.01.2020 | Fraud Is Eroding The Customer Experience | Consumers are afraid to share information with customer service reps as well as “secured” websites. ... [+] Fraud is eroding the customer experience! Getty |
| 23.12.2019 | Weekly Refresh: CallMiner Raises $75M, OM1 Gains $50M, and More | HqO has raised $34.2M. In 2018, they launched a mobile app to help companies communicate better with commercial landlords. They plan to double their employees in 2020 and also work to further develop their product. [Built In Boston]
OM1 gai... |
| 17.12.2019 | CallMiner Receives $75M Investment from Goldman Sachs | CallMiner, a Waltham, Mass.-based provider of AI-fueled speech and customer interaction analytics, received a $75m investment from Goldman Sachs.
In conjunction with the deal, Holger Staude of Goldman Sachs Growth, will join CallMiner’s boa... |
| 17.12.2019 | CallMiner Secures $75M Investment from Goldman Sachs | CallMiner, the leading provider of AI-fueled speech and customer interaction analytics, has closed a $75 million investment round from Goldman Sachs. CallMiner will leverage the funding to accelerate go-to-market plans and use case expansio... |
| 16.12.2019 | Goldman Sachs Invests $75 Million In CallMiner | CallMiner, a leading provider of AI-fueled speech and customer interaction analytics, announced it raised $75 million from Goldman Sachs
CallMiner — a leading provider of AI-fueled speech and customer interaction analytics — announced it ha... |
| 16.12.2019 | CallMiner Raises $75M From Goldman Sachs | 14 Shares Email Facebook Twitter LinkedIn
CallMiner, a provider of artificial intelligence-enabled speech and customer interaction analytics, has raised $75 million in a “late-stage, growth equity” round from Goldman Sachs.
Subscribe to the... |
| 16.12.2019 | Top tech startup news for today, Monday, December 16, 2019 – Intel, Bluespace.ai, CallMiner, DataRobot, PlayerMaker, General Fusion, and Atrium Sports | Good morning! Below are some of the top tech startup news for today, Monday, December 16, 2019.
Intel buys Israeli AI startup Habana Labs for $2 billion. Intel Corp has bought Israel-based artificial intelligence (AI) firm Habana Labs for ... |
| 16.12.2019 | CallMiner Secures $75M Investment from Goldman Sachs | WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of AI-fueled speech and customer interaction analytics, has closed a $75 million investment round from Goldman Sachs. CallMiner will leverage the funding to accelerate go-to-m... |
| 16.12.2019 | CallMiner raises $75M in new funding from Goldman Sachs to help businesses improve contact center performance | CallMiner, a Waltham, Mass.-based tech startup and a developer of speech-analytics software powered by artificial intelligence, has closed a $75 million in new venture funding to accelerate go-to-market plans and use case expansion for its ... |
| 16.12.2019 | CallMiner Raises $75M to Analyze Customer Service Calls With AI | Courtesy of Shutterstock
CallMiner, an AI-enabled speech analytics software company, announced today it raised $75 million from Goldman Sachs.
Essentially, the software captures customer service interactions via phone, chat, email and SMS i... |
| 16.12.2019 | CallMiner Raises $75M From Goldman Sachs | 15 Shares Email Facebook Twitter LinkedIn
CallMiner, a provider of artificial intelligence-enabled speech and customer interaction analytics, has raised $75 million in a “late-stage, growth equity” round from Goldman Sachs.
Subscribe to the... |
| 16.12.2019 | CallMiner raises $75 million to derive insights from phone calls with AI | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
Despite people of a certain generation’s preference for texting, phone calls haven’t gone the way of the dodo. A recent survey of over ... |
| 16.12.2019 | CallMiner raises $75 million to derive insights from phone calls with AI | Despite people of a certain generation’s preference for texting, phone calls haven’t gone the way of the dodo. A recent survey of over 30 million calls conducted by Invoca found a 40% increase in calls across industries, and 75% of consumer... |
| 18.11.2019 | Consumers worry about fraud risk from support desk calls | Almost a third of US consumers (31 percent) think they are at risk of fraud when contacting a brand's customer service department, with 47 percent saying it's because they have to share personal information with a customer service agent.
In... |
| 18.10.2019 | Bad news: Cursing customers stay on the phone much longer than polite ones | https://d1rytvr7gmk1sx.cloudfront.net/wp-content/uploads/2018/08/10-communication-tips.mp4
While most people avoid swearing at work, letting a curse word fly from time to time does have a few advantages.
There are a few ways cursing helps:
... |
| 27.08.2019 | DataRobot and CallMiner partner to accelerate AI capabilities | DataRobot and CallMiner partner to accelerate AI capabilities
DataRobot, a provider of enterprise AI, and CallMiner, a provider of AI-fueled speech and customer engagement analytics solutions, have formed a partnership designed to accelerat... |
| 03.09.2018 | Avoidable customer churn costs British businesses £25 billion | Electricity, insurance, gas and broadband suppliers top the CallMiner Index
Empathy in call centres is key to loyalty success
London, United Kingdom, 3rd September 2018. New research released today by CallMiner, the leading platform provide... |
| 14.12.2017 | Analytics software company achieves higher NPS than Microsoft and Apple | Provider of Advanced Engagement Analytics Boasts High Marks for Quality Customer Experience – Majority of Customers Would Recommend CallMiner to Friends or Colleagues
London, UK – December 14, 2017 – CallMiner, the leading platform provider... |
| 01.06.2017 | Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience | Eureka Enterprise Speech Analytics and EurekaLive real-time analytics provide post-call voice of the customer insights and on-call next best action guidance to improve quality of service and level of compassion.
London, U.K. – June 1st, 201... |
| 15.09.2015 | CallMiner Raises $16M in Funding | CallMiner, a Waltham, MA-based provider of customer interaction analytics solutions, raised $16m in funding.
The round was led by new investor NewSpring Capital with participation from all current major investors including Sigma Partners, I... |
| 14.07.2015 | New Money: These Local Companies Raised Millions This Week | We rounded up all the funding deals out of Boston tech companies this week. As more news comes out, this post will be updated.
Tuesday, July 14
CallMiner (Waltham)
Deal: $12 million in private equity funding
Investors: Led by NewSpring Grow... |
| 14.07.2015 | CallMiner Raises Funding | CallMiner, a Waltham, Massachusetts-based speech analytics provider, raised a funding round.
The round was led by NewSpring Growth Capital with a $12m investment, which is part of a larger round which included existing investors. In conjunc... |
| 13.02.2013 | Boston News Roundup: UMass, Infinio, CallMiner, Avid, & More | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
Lots going on in the Boston-area innovation scene in the past week.
—UMass Lowell has unveiled a new testing center for robots, saying it will aid a growing group of robotics ... |
| 01.09.2010 | CallMiner Closes $4M in Series C Financing | CallMiner Inc., a Fort Myers, Florida-based provider of an advanced enterprise speech analytics product, has closed $4m in Series C financing.
Investyors include Sigma Partners, Intersouth Partners, Inflexion Partners and an undisclosed str... |
| 16.07.2009 | CallMiner Deal with IS Solutions Analyses UK Contact Centre Conversations for Comprehensive Customer Experience Insight | Eureka Speech Analytics Delivers a Complete View of the Customer Experience by Capturing the Voice of the Customer Directly from Recordings.
LONDON – July 15, 2009 - CallMiner Ltd., a wholly owned subsidiary of CallMiner, Inc, the industry ... |
| 29.05.2006 | Snooping in Silicon Valley, Microsoft’s assault, Google Checkout & more | Here’s the latest Silicon Valley action:
Tacit says it can pick the brains of your friends and colleagues — The NYT has a glowing story about the Palo Alto company Tacit, which boasts software that lets you send questions via email to acqua... |
| - | CallMiner | “The industry leader in AI-powered conversation intelligence to supercharge your contact center and improve customer experience (CX). Learn more now!” |
