Founded in 1999, Callstream provides professional cloud-based call management technologies to 800+ small and medium businesses in the UK insurance, financial services, travel, and retail markets.
Since our merger with CopperTree in 2021, we offer our customers our multi-channel helpdesk, Kayako, that brings together your live webchat, email, Facebook, Twitter, and Instagram conversations all in one place.
Our customers are increasingly turning to cloud-based solutions to increase capacity and enhance functionality without having to commit to expensive infrastructure costs.
Over the last 18 years, Callstream has established a reputation for delivering bespoke, highly effective, integrated call management solutions.
Our modular call management platform has been developed over many years of experience working with some of the UK’s best-known companies. Callstream is tried and tested: we serve millions of calls per month to deliver real advantage to your business.
Callstream Products and Services include:
VAULT
PCI DSS Secure telephone payments. Achieve PCI Level 1 compliance.
NUCLEUS
Call management platform. Telecoms technology that puts you in control.
TRAC
Contact Centre Resource management. Contact centre to agent visibility.
MIDAS
Smart outbound dialler. Increase sales and improve customer service.
WEBTRACE
Web to call tracking. Optimise online marketing spend and track sales.
Since our merger with CopperTree in 2021, we offer our customers our multi-channel helpdesk, Kayako, that brings together your live webchat, email, Facebook, Twitter, and Instagram conversations all in one place.
Our customers are increasingly turning to cloud-based solutions to increase capacity and enhance functionality without having to commit to expensive infrastructure costs.
Over the last 18 years, Callstream has established a reputation for delivering bespoke, highly effective, integrated call management solutions.
Our modular call management platform has been developed over many years of experience working with some of the UK’s best-known companies. Callstream is tried and tested: we serve millions of calls per month to deliver real advantage to your business.
Callstream Products and Services include:
VAULT
PCI DSS Secure telephone payments. Achieve PCI Level 1 compliance.
NUCLEUS
Call management platform. Telecoms technology that puts you in control.
TRAC
Contact Centre Resource management. Contact centre to agent visibility.
MIDAS
Smart outbound dialler. Increase sales and improve customer service.
WEBTRACE
Web to call tracking. Optimise online marketing spend and track sales.
Location: United Kingdom, England, Birmingham
Employees: 11-50
Founded date: 1999
Investors 1
| Date | Name | Website |
| - | YFM Equity... | yfmep.com |
Mentions in press and media 2
| Date | Title | Description |
| 01.05.2014 | Open GI and Callstream partner to give brokers better technology and communications | Brokers to benefit from better customer conversion and retention, improved aggregator listing returns, greater visibility of marketing spend performance and less ongoing CAPEX Warwick, 1st May 2014: Open GI, a technology provider to the ins... |
| 11.10.2010 | Octopus and YFM invest £3.95m in Bluebell, incorporates Callstream along the way | Octopus Investments and YFM Private Equity have announced a £3.95m joint investment in Bluebell Telecom who will use the new funding to expand and, in particular, incorporate Callstream, the inbound telephony specialist, into a newly formed... |