DigitalGenius
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DigitalGenius

http://digitalgenius.com/
Last activity: 10.11.2024
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Categories: Artificial IntelligenceAutomationCenterEnterpriseLearnMessangerPlatformRoboticsServiceSpace
DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer service & support conversations across text-based communication channels like email, chat, social media and mobile messaging.
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5.24K
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1.85K
Followers
5.98K
Mentions
47
Location: United Kingdom, England, Westminster
Employees: 11-50
Phone: +1 415-500-9877
Total raised: $21.85M
Founded date: 2013

Investors 13

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Funding Rounds 3

DateSeriesAmountInvestors
19.12.2017Series A$14.75M-
14.04.2016-$4.1M-
22.06.2015-$3M-

Mentions in press and media 47

DateTitleDescription
29.12.20205 AI tools to help companies connect with customers in 2021Amplify see details Amplify DigitalGenius see details DigitalGenius ManyChat see details Manychat Observe.ai see details Observe.ai Meya.ai see details Meya.ai Almost 40% of IT leaders have adopted artificial intelligence (AI) or machine le...
05.03.2019ИИ для всех: зачем искусственный интеллект тем, кто не GoogleВ 2019 году искусственный интеллект будут внедрять уже не только Amazon или Google. Пока нейросети и машинное обучение используют в крупных компаниях, но более мелким стоит следить за их примером. Перед стартом курса AI for Business в Digit...
19.07.2018DigitalGenius Introduces AI-Powered Conversational Process Automation, Enabling End-to-End Customer Support Case ResolutionDigitalGenius Now Connects Conversations with Back-end Processes to Automatically Resolve Cases DigitalGenius, the AI Platform for Customer Service, today announced the introduction of breakthrough functionality called Conversational Proces...
03.05.2018How to successfully negotiate with the 3 types of AI vendorsWe are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today! Over the past couple of years, we’ve seen nearly ...
03.05.2018How to successfully negotiate with the 3 types of AI vendorsOver the past couple of years, we’ve seen nearly every tech giant — including Amazon, Salesforce, Oracle, Microsoft, and Google — either announce their own AI initiative or acquire AI startups that fit their product development roadmap. The...
23.01.2018Masha Drokova launches new early stage firm Day One VenturesOnly four out of 153 startups in 2017 had a female founder To say that venture capital is male dominated would be a massive understatement. As of October 2017, among the top 100 venture firms, only eight percent of partners are women, up fr...
19.12.2017MMC Ventures backs AI customer service company, DigitalGenius, in $14.75m series AToday, DigitalGenius announced it has raised a $14.75 million Series A funding round. Global Founders Capital led the round with participation from MMC Ventures, Paua Ventures, several other funds and follow-on investment from previous inve...
19.12.2017Financing Boosts for Silicon Valley AI Companies Maana, Digital GeniusShare Share on Facebook Share on Twitter LinkedIn Email Reprints Two Bay Area AI startups announced merry company news for the holiday season on Tuesday. Palo Alto, CA-based Maana, which bills itself as a productivity booster for big indust...
19.12.2017DigitalGenius Raises $14.75M in Series A FundingDigitalGenius, a London, UK- and San Francisco, CA-based AI platform for customer service, secured $14.75m in Series A funding. The round, which brings total funding to $26m, was led by Global Founders Capital, with participation from MMC V...
19.12.2017AI start-up DigitalGenius secures $14.75m Series ADigitalGenius, the customer service artificial intelligence (AI) start-up, has raised $14.75m (£11.1m) in a Series A funding round led by Global Founders Capital, with participation from MMC Ventures and Paua Ventures. Existing investors Sa...
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