Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our consumer self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver exceptional customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com.
Location: United States, Massachusetts, Tewksbury
Employees: 51-200
Founded date: 2000
Investors 1
| Date | Name | Website |
| 20.05.2024 | Accel-KKR | accel-kkr.... |
Mentions in press and media 3
| Date | Title | Description |
| 14.10.2025 | Aivo, an Engageware Company, to Host AI in CX Summit 2025 | Aivo, an Engageware company that delivers AI-powered customer experience solutions to enterprises in highly regulated industries around the world, today announced the AI in CX Summit 2025, a free digital event taking place on October 16, 20... |
| 28.08.2023 | Engageware Acquires Aivo, Extending Leadership Position as the Only Comprehensive, Customer Engagement Platform | Market leader acquires conversational AI innovator – providing organizations a comprehensive customer engagement platform that automates customer service, reduces call center workload, and improves customer experience Engageware, the market... |
| 24.08.2023 | Engageware Acquires Aivo | Engageware, a Boston, MA-based provider of cloud-based customer engagement software, acquired Aivo, a Buenos Aires, Argentina-based provider of conversational and generative AI technology. The amount of the deal was not disclosed. With the ... |