Categories: Artificial IntelligenceFinTechITPlatformService
Perfect customer experiences made possible with Fin. Over 12,000 of the world's most forward looking brands use Fin across the entire customer journey.
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Mentions in press and media 6
| Date | Title | Description |
| 19.06.2026 | Salesforce Buys Fin for $3.6B: An Aggressive AI Play Amidst Market Shifts | Salesforce acquired Fin, an AI customer service platform, for $3.6 billion. The deal significantly bolsters Salesforce's agentic AI strategy, directly addressing evolving enterprise customer needs. Fin’s advanced AI agents handle customer s... |
| 17.06.2026 | Salesforce Acquires Fin for $3.6B: Apex AI Pipeline Resolves Most Tickets Without Humans | By Jerry Owens
Published: Jun 17 2026, 11:07 AM EDT
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| 15.06.2026 | Salesforce to buy AI customer service platform Fin for $3.6 billion to boost agentic offerings | Salesforce is buying AI customer service platform Fin for about $3.6 billion.
The acquisition helps accelerate Salesforce’s agentic offering in an increasingly competitive environment for autonomous tech.
The cloud company’s largest acquisi... |
| 15.06.2026 | Salesforce acquires AI agent startup Fin for $3.6B as the race to dominate agentic AI heats up | The battle for the future of enterprise software just got more expensive.
Salesforce announced Monday that it is acquiring AI customer service startup Fin in a deal valued at roughly $3.6 billion, marking one of the company’s biggest bets o... |
| 26.03.2026 | Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions | Intercom is taking an unusual gamble for a legacy software company: building its own AI model.
The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, purpose-built AI model that the company claims out... |
| 04.09.2025 | EU-Startups Podcast | Episode 134: Des Traynor, Co-founder of Intercom and creator of Fin.AI | In this episode of the EU-Startups Podcast, we sit down with Des Traynor, Co-founder of Intercom and creator of Fin.AI, to unpack what it takes to transform a unicorn into an AI-first company.
Des shares the story of how Intercom embraced A... |
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