| Date | Title | Description |
| 19.01.2017 | Wooden Sugr Cube speakers to get Amazon’s Alexa | Wooden smart speaker Sugr Cube will soon be able to speak with Amazon’s Alexa.
“Alexa will be available for existing Sugr Cube users in the next few weeks through an over-the-air firmware update,” an Amazon spokesperson said in a blog post ... |
| 25.10.2016 | Civic Demos Vision for Blockchain Web Login Service | Civic CEO Vinny Lingham isn't someone you'd be likely to identify as quiet.
Yet, since its launch in January, the outspoken founder of the Palo Alto identity startup has been tight-lipped about his new venture, the follow up to mobile gift ... |
| 09.02.2016 | The Ultimate Ad | Ajay Chopra Contributor
Ajay Chopra co-founded Pinnacle Systems in his living room and grew it to a multi-billion dollar public company before becoming a venture capitalist with Trinity Ventures.
More posts by this contributor
With so much ... |
| 17.08.2015 | Oracle brings Social and Service Clouds closer for the sake of customer service | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
In this Age of Social, customer service is a form... |
| 17.08.2015 | Oracle brings Social and Service Clouds closer for the sake of customer service | In this Age of Social, customer service is a form of marketing. To stay up with this trend, Oracle is today announcing enhancements to its Service and Social Clouds.
The largest change is that Web self-service and Web community are now unif... |
| 01.05.2015 | Sprinklr Packed April with Another Acquisition, Expands to Brazil | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
So that’s what Sprinklr was planning.
The New York-based social media monitoring company this week wrapped its second acquisition in one month and third this year, snatching u... |
| 08.04.2015 | Sprinklr Buys Get Satisfaction To Add Customer Feedback To Its Social Media Platform | Sprinklr, the social media management company that vaulted into the “unicorn club” last month after it raised $46m on a $1b+ valuation, is making an acquisition to expand into a new area, customer feedback. It is buying Get Satisfaction, ma... |
| 08.04.2015 | Sprinklr’s Experience Cloud grows larger with purchase of Get Satisfaction | Sprinklr, whose name connotes its history of managing the rain of social postings, has taken another step toward its transformation into a more encompassing Experience Cloud.
The New York City-based company announced today it has acquired G... |
| 08.04.2015 | Sprinklr’s Experience Cloud grows larger with purchase of Get Satisfaction | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Sprinklr, whose name connotes its history of mana... |
| 05.08.2014 | HootSuite, Get Satisfaction: Make brand fans, lots of them | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
SAN FRANCISCO — Make sure your brand has lots of ... |
| 05.08.2014 | HootSuite, Get Satisfaction: Make brand fans, lots of them | SAN FRANCISCO — Make sure your brand has lots of fans online, because you might need them someday.
That’s the advice from social media relationship platform HootSuite, and social community provider Get Satisfaction, in a panel today on cust... |
| 15.05.2014 | Spammy Ads That Hijack Your Smartphone Are Now A Virtual Plague | In the past two weeks I have been forced into Apple’s App Store not once, not twice—but five times from a handful of different websites.
At first I thought it was a human error—like, maybe my large thumbs just accidentally tapped on a game ... |
| 16.04.2014 | Instagram Reassigned Inactive “Kathleen” Username To An Employee But Will Give It Back | Is Instagram going around stealing users’ accounts and distributing them to employees? That’s the far-out claim from designer Brian Hoff, who says his wife’s Instagram account, with the likely much-desired username of “@kathleen” was taken ... |
| 05.02.2014 | Get Satisfaction gets a new CEO from LinkedIn (exclusive) | Get Satisfaction, the CRM-plus-community company, is taking a step in a new direction today with the announcement of a new CEO and president.
Rahul Sachdev, a LinkedIn veteran, actually served as a Get Sat advisor for several months before ... |
| 03.10.2013 | Three mistakes founders make (and how to avoid them) | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Wendy Lea is the chief executive officer of Get S... |
| 18.06.2013 | Battle For Family’s Streaming Dollars Heats Up Between Netflix & Amazon, With Netflix Families Debut & Kindle FreeTime Expansion | Following a bit of backlash arising from the loss of popular Viacom-owned children’s TV shows, Netflix today launched Netflix Families, which is essentially just a destination website designed to tout Netflix’s family fare. The site include... |
| 04.06.2013 | Dora Streams Again – Amazon Signs Deal With Viacom, Wins Popular Kids’ Shows Netflix Lost | In a major win for Amazon (at least in parents’ eyes), the company announced today that it has signed a multi-year licensing agreement with Viacom, which brings to its Prime Instant Video service the popular kids programs Netflix recently l... |
| 28.05.2013 | Despite Strong Early Numbers, Netflix Stock Drops After “Arrested Development” Debut; Parents Also Angry Over Lost Kids Shows | Maybe Netflix’s original content isn’t quite ready yet, after all. Today, a spate of bad news for the streaming service: its “Arrested Development” reboot failed to impress TV critics, and shares fell 5 percent as a result this morning. Mea... |
| 11.04.2013 | CloudCheckr Raises $2M To Help AWS Customers Analyze Resources, Costs And Security | Cutting through Amazon Web Services complexity is becoming quite a business. CloudCheckr is the latest to leverage AWS’ lack of tools for analyzing resources, costs and security with the news of a $2 million investment and the general avail... |
| 04.12.2012 | ThisNext Launches Glossi, Its Free Digital Magazine Builder | Glossi, the digital publishing platform from social commerce company ThisNext, is going into public beta today, which means that a much broader group of people can use Glossi’s tools to build and publish their own online magazines (though y... |
| 05.11.2012 | The Web Needs An Instapaper-Style “Listen Later” Button For Audio | Content-shifting has been a big trend for awhile now. First, digital video recorders (DVRs) allowed us to save our favorite shows to watch later, a habit accelerated by Netflix and Hulu. On the Web, we can save videos to our phones and tabl... |
| 23.10.2012 | Spotify, AT&T & The Perils of Renting Our Music From The Cloud | This morning, for the first time ever, I jogged in silence. Other than my own rhythmic panting, my sneakers hitting the pavement and the urban soundtrack that my brain has long filtered out, I heard nothing as I ran across my neighborhood. ... |
| 19.10.2012 | Responsa Is Disqus For Company FAQs | Responsa is a tool for adding interactive FAQs (frequently asked questions) to your company website through an embedded widget.
That sounded more like a feature than a business to me — after all, help desk applications like Zendesk and GetS... |
| 09.10.2012 | Don’t just sit on the shoulder of a giant! Here’s how to develop a successful partnership | This is a guest post by entrepreneur, Wendy Lea
Last month, as Salesforce’s Dreamforce conference took over downtown San Francisco, it was clear that company has mobilized its customers and partners into becoming an army of allies.
It’s eas... |
| 09.10.2012 | Don’t just sit on the shoulder of a giant! Here’s how to develop a successful partnership | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
This is a guest post by entrepreneur, Wendy Lea
L... |
| 28.09.2012 | Are Square and Dwolla Teaming Up to Disrupt Visa and Mastercard? | Ben Milne, CEO of Dwolla. (Photo: Lanyrd)
Visa and Mastercard have long dominated the retail payment business (after all, when was the last time you saw someone flaunting a Discover card?). But now, Dwolla*–which recently launched an NYC of... |
| 16.08.2012 | Three years later, deleting your photos on Facebook now actually works | Aurich Lawson / Thinkstock reader comments 34 with 31 posters participating
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It has been more than three years since Ars first started covering Facebook's inability to remov... |
| 14.08.2012 | Yammer Gets HootSuite Integration, A New “Inbox” and Its Own Design Improvements Independent of Microsoft | Yammer’s first new release under the Microsoft umbrella has nothing to do with Microsoft . It’s not about integrating with Sharepoint or Microsoft Dynamics. It’s about changes to the Yammer platform and a new integration with HootSuite as w... |
| 31.07.2012 | [Review] Eloqua’s Grande Guide to Community Management | Eloqua has published another of their Grande Guides, this one devoted to Community Management. I was able to get a copy on Thursday and wanted to share my review with all of you, now that it’s available for all. The ebook is written by some... |
| 26.07.2012 | Get Satisfaction: Facebook Is Not The First Place People Go To Do Product Research | Consumers are not in a research mode when they’re on Facebook . Instead, the first place they go to find out about a product is Google or the company web site.
That’s according to an internal study by GetSatisfaction, which found that close... |
| 28.06.2012 | Groupon Exposes Customer Emails In Google Results…Again | A while back we wrote about a flaw in Groupon’s email link encryption, which revealed the emails of some Groupon users when “addx” was added into a Google search of Groupon’s site. We’ve been alerted that is still happening, with about 170 ... |
| 01.05.2012 | Get Satisfaction Wants To Spread Community (Widgets) Everywhere With Engage | Get Satisfaction was built around the importance of community to businesses. Now, with the launch of a new product called Get Satisfaction Engage, it wants to make those communities embeddable anywhere.
Basically, Engage is a new architectu... |
| 24.03.2012 | Meet the ten finalists for the Cape Town Entrepreneurial Competition | Last night, at LaunchCapeTown‘s TechBash opening ceremony, the ten finalists for the Cape Town Entrepreneurial Competition (CTEC) were announced. LaunchCapeTown is a five day event that brings together startups, entrepreneurs, and digital t... |
| 24.03.2012 | Meet the ten finalists for the Cape Town Entrepreneurial Competition | Last night, at LaunchCapeTown‘s TechBash opening ceremony, the ten finalists for the Cape Town Entrepreneurial Competition (CTEC) were announced. LaunchCapeTown is a five day event that brings together startups, entrepreneurs, and digital t... |
| 10.03.2012 | Sexy IPOs Versus SaaS-y IPOs | Editor’s Note: This guest post is written by Doug Pepper, who is a General Partner at InterWest Partners where he invests in SaaS, mobile, consumer internet and digital media companies. He blogs at dougpepper.blogspot.com.
IPOs are hot agai... |
| 08.02.2012 | The Curious Vaporization Of Jesta Labs, A $15 Million Startup Incubator | Here’s a puzzler. Back in September 2011, less than 6 months ago, Jesta Digital loudly committed $15 million to establish Jesta Labs, a New York-based mobile services startup incubator. Fast forward to today, and the incubator has vanished ... |
| 05.01.2012 | Lithium Raises $53.4M Fourth Round To Push For Lead In Social Brand Software | Big consumer brands generate all sorts of consumer interest and expertise, but they’ve generally struggled to capitalize on these relationships to improve themselves. Lithium has been building itself into a market leader at solving this pro... |
| 20.12.2011 | First Round Capital Wins The Internet With Its Holiday Video | Okay (First Round Managing Partner Josh) Kopelman, you win.
Every year VC firm First Round Capital gets creative with its holiday video. Its previous video holiday greetings have been riffs on Les Misérables, the Old Spice commercial and da... |
| 29.11.2011 | Get Satisfaction Makes Customer Support Less Robotic-And More Strategic | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
Get Satisfaction, the San Francisco-based builder of freemium online customer support communities, has one of those longest-overnight-success-ever stories. Founded in 2007 by ... |
| 16.11.2011 | GetSatisfaction Joins HTML5 Bandwagon With New Mobile Web App | Just yesterday, we were applauding online retailer Wine.com for finally figuring out that having a mobile app is not enough – you still need a mobile website, too. Today, another big name announces the launch of its own HTML5 efforts: GetSa... |
| 07.11.2011 | CRMIdol Winners Announced | Paul Greenberg’s engaging experiment in highlighting CRM vendors from around the world has concluded today, with the announcement of the winners of his CRM Idol contest. You can view the finalist entries on his website here. There were entr... |
| 01.11.2011 | Advise.me Partners With Xero, GetSatisfication, Zendesk & SEOmoz, Adds 8 More To Team | New startup accelerator Advise.me has today formalized partnerships with the law firm Perkins Cole, plus Xero, Zendesk, GetSatisfaction, and SEOmoz all of which will provide services to its startup participants for free.
The incubator, whic... |
| 26.10.2011 | Philadelphia Parking Authority launches social media campaign to bolster responsiveness, transparency and customer relations | Following quiet structural changes at the Philadelphia Parking Authority, the oft-criticized state-run agency announced today a transparency-driven social media campaign.
After news this month of staff sensitivity training and staff restruc... |
| 30.09.2011 | How to build a Web startup | The Lean LaunchPad Edition As part of our Lean LaunchPad classes at Stanford, Berkeley, Columbia and for the National Science Foundation, students build a startup in 8 weeks using Business Model Design + Customer Development.
One of the pro... |
| 30.09.2011 | Spotify adds new 'In Private' listening option | Secret Britney Spears fans take note: Your guilty pleasure listening is protected for now...
Of the recent design updates to Facebook, one in particular has hit a chord with users of popular online music streaming site, Spotify. Facebook's ... |
| 29.09.2011 | Lithium Helps Companies Rev Up Customer Support by Deputizing ‘Superfans’ | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
If you need help with a glitchy Logitech mouse or webcam and you happen to stop by the company’s online support forum, you might notice a bunch of posts from a guy calling him... |
| 27.09.2011 | Myopic entrepreneurs need to “think big,” Get Satisfaction CEO says (video) | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
[vimeo http://www.vimeo.com/29678142 w=560&h=... |
| 26.09.2011 | Controversy as Spotify requires new users to be on Facebook first | It seems premium streaming music service Spotify just inexorably linked its future to Facebook. Fresh from integrating so deeply with Facebook’s OpenGraph that users’ Ticker stream are teaming with their friends’ listening tastes, it is now... |
| 26.09.2011 | Spotify forces new users to have a Facebook account | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Want to sign up for an account on Spotify? If you... |
| 26.09.2011 | Spotify forces new users to have a Facebook account | Want to sign up for an account on Spotify? If you don’t have a Facebook account (or don’t want to make one) then you’re probably out of luck.
The premium music streaming service is requiring that new users connect their Facebook accounts if... |
| 22.09.2011 | How to Build a Web Startup: Lean LaunchPad Edition | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
As part of our Lean LaunchPad classes at Stanford, Berkeley, Columbia and for the National Science Foundation, students build a startup in 8 weeks using Business Model Design ... |
| 08.08.2011 | The 5 Most Over-Hyped Cloud Technologies According to Our Readers | Last month we asked you what you thought the most over-hyped cloud technology was.
The results are in.
What’s over-hyped and why? Read on. 1. NoSQL
I’m not surprised to see this take the top slot. NoSQL is a bit of a misnomer, and has led t... |
| 04.08.2011 | $10M for Get Satisfaction | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
Get Satisfaction, the San Francisco startup whose software lets companies host communities of users who can respond to each others’ support requests, announced on its blog yes... |
| 03.08.2011 | Get Satisfaction Sated With $10M Series B |
Funding led by Bruce Cleveland, general partner at at InterWest.
>> Click here for more funding data on Get Satisfaction Sated
>> To export Get Satisfaction Sated funding data to PDF and Excel, click here
SAN FRANCISCO, C... |
| 03.08.2011 | Get Satisfaction raises $10M to go global with its social CRM | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Social CRM company Get Satisfaction has raised a ... |
| 03.08.2011 | Get Satisfaction Nabs $10 Million For Customer Service | Customer service start-up Get Satisfaction has raised $10 million in Series B financing led by InterWest Partners as it expands internationally. The company has raised a total of $20.9 million. Previous investors include Azure Capital Partn... |
| 03.08.2011 | Get Satisfaction Gets $10 Million To Grow Its Community Support Network | Community support site Get Satisfaction announces today a $10 million Series B funding led by InterWest partners and followed on by Azure, OATV and First Round Capital — InterWest partner Bruce Cleveland will be joining the board.This new i... |
| 03.08.2011 | What you need to know - 08/03/11 | Android users at increased risk of malware infection; Facebook acquires a digital book company
Amazon’s Myhabit.com launched its new home décor section, where shoppers will find new flash sales each day starting at 9 am PT.
Get Satisfaction... |
| 03.08.2011 | Get Satisfaction Raises $10M Series B Funding Round | Get Satisfaction, a San francisco, CA-based online community platform designed to support companies in improving relationships with their customers, has raised a $10m Series B round of funding.
The round, which brings the total amount rasie... |
| 03.08.2011 | Get Satisfaction secures $10 million for social CRM | Bruce Cleveland of InterWest leads Series B for community brand pages
Social CRM company Get Satisfaction announced Wednesday that it has raised a $10 million Series B round of funding led by Bruce Cleveland, general partner at InterWest. C... |
| 28.07.2011 | Cancer Survivors Build Social Network For Social Good | The social Web has a tendency to fold in on itself. Shortly after the launch of Google Plus, for example, users began to complain that it was only being used to talk about Google Plus. Drew Olanoff, currently the community manager for Get S... |
| 26.07.2011 | Big Data by Sector – Who Has How Much? [Infographic] | We cover big data often, from its definition to its limits. Yet we’re always still in awe of just how much data is being collected and how quickly it’s being generated.
This infographic from GetSatisfaction is the latest to try to put it al... |
| 21.07.2011 | Warning: Spotify may not remember your starred songs | Some Spotify listeners are finding that the application has a short memory when it comes to remembering their favorite songs.
“I just signed up yesturday, starred 1700 tracks and now they are gone,” wrote one user a week ago. “Logging out a... |
| 21.07.2011 | Warning: Spotify may not remember your starred songs | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Some Spotify listeners are finding that the appli... |
| 08.07.2011 | Your Support Site Parties Like It’s 1999 | We’re interacting and relying upon more applications and more mobile devices today than ever before. That’s not a new development. And the help guides for these products started showing up online more than a decade ago, but it wasn’t until ... |
| 24.06.2011 | Get Satisfaction Upgrades Social Customer Support Forum On Facebook | Customer support startup Get Satisfaction is partnering with social marketing company Involver today to update its Facebook app to become more customer-friendly. Get Satisfaction’s Facebook app, which launched last year, adds a customer sup... |
| 27.05.2011 | 6 Help Desk and Customer Service Apps for the iPad | You probably won’t want to replace all your call center PCs with iPads, and doing “real” support work likely requires a full keyboard. But we’re betting at least a few of your customer support staff have to either take work home with them o... |
| 18.05.2011 | History of the Network [Infographic] | The history of the network is a story about communications. In the late 19th century, the railroads began connecting cities and towns throughout the world. Today, the global digital network gives news definitions to space and time.
In this ... |
| 13.05.2011 | Brooklyn Scammer, DecorMyEyes.com, Will See Jail Time | Man in handcuffs. (Photo by Joe Raedle/Getty Images)
Vitaly Borker made headlines back in December after he started attacking customers who complained about his business with abusive emails and threats of violence. It was also an interestin... |
| 18.04.2011 | Fiery Social Music Startup JamLegend Mysteriously Announces Closure | JamLegend, a site where people challenge each other to music-playing duels, announced this evening on its blog that it will close its service at the end of this month. No clear reason for the closure was provided.
JamLegend launched in 2008... |
| 06.04.2011 | Beyond Quora: 9 Q&A Services for the Enterprise | We’ve discovered several more vendors since we first looked at the enterprise questions and answers space earlier this year. It’s a young market, but one that’s heating up quick. There are pure Q&A vendors like the ones we mentioned bef... |
| 07.03.2011 | 5 Idea Management Apps for Facebook | Companies such as Dell and Starbucks have created public facing websites for gathering ideas from customers. These two examples are powered by Salesforce.com’s idea management module, but there are many other options. Facebook is an increas... |
| 04.03.2011 | There Will Be Karaoke: SXSW RVIP Goes East Coast Vs. West Coast Vs. Press Vs. Investors | If you’ve ever been to SXSW, you know what the RVIP Lounge is. It’s the RV that drives around Austin at night luring the drunken masses onboard to belt out Ace of Base songs. Yes, it’s the mobile karaoke extravaganza. And yes, it will be ba... |
| 02.03.2011 | Can UserVoice Do What FISH! Can’t and Make Customer Service Fun? | Plenty of people have tried to make customer service “fun.” If you’ve ever worked a customer service job, you may have seen a FISH! Training Video. But chances are a video about a bunch of happy-go-lucky fish throwers somewhere in Seattle d... |
| 22.12.2010 | Instagram hits 1M iPhone users in two months | Photo-sharing application for the iPhone rockets after lauching on Oct. 6
There are a lot of apps for the iPhone. So many, that you probably think that it is impossible to break in with a new one, and be successful. Well, one company has ju... |
| 15.12.2010 | Truphone re-brands as Tru. Forgets to buy the .com (Update: It's owned by Toys R Us) | Without much fanfare Truphone, international mobile roaming and app company, has decided to re-brand as “Tru”. Like all re-brandings this is a path fraught with danger, as people must now be put through the pain of constantly correcting the... |
| 15.12.2010 | What you need to know - Wednesday 12/15/10 | Zipcar raises $21M; RiseSmart raises $3M; Yahoo lays off 4% of staff
Zipcar, a car-sharing service announced that it has raised $21 million. This is the series g round of funding, which was led by Meritech Capital Partners. Meritech gave $2... |
| 15.12.2010 | Truphone Re-brands As Tru. Somehow Forgets To Buy The .com | Without much fanfare Truphone, international mobile roaming and app company, has decided to re-brand as “Tru”. Like all re-brandings this is a path fraught with danger, as people must now be put through the pain of constantly correcting the... |
| 09.12.2010 | 3 Ways Zendesk is Spending Its Latest $19 Million in Funding | Zendesk announced this week that it has secured $19 million in Series C funding. The company, which powers the help desks for companies like RackSpace and Twitter, has now raised over $25 million. Also, Zendesk just launched new features fo... |
| 06.12.2010 | Top 10 Enterprise Products of 2010 | This year enterprise 2.0 went from being a fringe idea to being mainstream as CIOs started asking “how?” instead of “why?” Big name vendors entered the marketplace with new products and existing vendors released new versions with innovative... |
| 01.12.2010 | Google Changes Search Algorithm To Stop Rewarding Brooklyn Scammer | Don't buy these from DecorMyEyes.
Run a Google search for eyeglasses and the first result is likely to be DecorMyEyes.com. For a lot of shoppers, the top spot Google probably signifies a credible business.
In reality, the company is run by ... |
| 01.12.2010 | Google Changes Its Rank Algorithm In Response To DecorMyEyes Story | photo © 2007 Yahoo! Blog | more info (via: Wylio)Over Thanksgiving weekend a New York Times story, “A Bully Finds a Pulpit on the Web” clued a lot of people in to some of the drawbacks of Google PageRank. Negative attention online and compl... |
| 29.11.2010 | Evly.com first look: Will this new crowdsourcing social network work? | Sometimes it just so happens that a new technology service really speaks to you. The first time I saw Groupon, I thought that it was one of the most compelling services seen in quite some time. Clearly I was not the only one. Google is rumo... |
| 29.11.2010 | Evly.com first look: Will this new crowdsourcing social network work? | Sometimes it just so happens that a new technology service really speaks to you. The first time I saw Groupon, I thought that it was one of the most compelling services seen in quite some time. Clearly I was not the only one. Google is rumo... |
| 18.11.2010 | Yet Another Hot Startup Leaves A Gaping Security Hole In Its iPhone App | It’s no secret that most people are remarkably lax when it comes to online security. They’ll reuse the same password everywhere, and will connect to open Wi-Fi hotspots without a second thought as to who might be sniffing their traffic (Fir... |
| 08.11.2010 | Speedy Messaging App Kik Goes Viral, But Is It Cool With Apple's TOS? | Kik Messenger is a once in a lifetime startup success story, going from 0 to 1.5 million users in 18 days. Aside from being free, the app is available multi-platform and is insanely fast, in fact its speed is what sets it apart from competi... |
| 15.09.2010 | Jive Battles the Social Frankenstein with New HTML5 Mobile Apps | Jive Software made three announcements at JiveWorld today: 1) Over 50 developers have committed to developing applications for the forthcoming Jive Apps Market. 2) The release of Jive Social Media Engagement 4.5 3) The release of Jive Mobil... |
| 14.09.2010 | Get Satisfaction Snags $6M to Crowdsource Customer Support—To Other Customers | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
You may have heard of Valleywag, the tech gossip site owned by Gawker Media. But you’ve probably never heard of Valleyschwag—a short-lived startup where subscribers could sign... |
| 14.09.2010 | VCs seek satisfaction: Customer service startup Get Satisfaction raises $6M | Get Satisfaction had already attracted some early-stage investors to back its online customer service tools, but today it announced that it has raised $6 million in its first institutional round of funding.
The San Francisco startup initial... |
| 14.09.2010 | Get Satisfaction Raises $6 Million For Customer Support Forums | Customer support startup Get Satisfaction has raised $6 million in Series A funding led by Azure Capital Partners with O’Reilly AlphaTech Ventures and First Round Capital participating in the round. The company previously raised $2.3 millio... |
| 14.09.2010 | Get Satisfaction Raises $6M in Series A Funding | Get Satisfaction, a San Francisco, CA-based social CRM platform, has raised $6m in Series A funding.
The round was led by Azure Capital Partners, with participation from OATV and First Round Capital. They join original investors O’Reilly Al... |
| 14.09.2010 | Get Satisfaction raises $6M | The social customer support platform provides networks for over 200 companies
What I hate more than anything else in the world - more than freeway traffic, Thai food, and bad comb-overs -- is automated customer support voice messaging syste... |
| 30.08.2010 | Polar Rose Shuts Down Its Flickr/Facebook Facial Recognition Service | Polar Rose, a Swedish-based facial recognition startup launched in summer 2007, is shutting down its consumer-facing service that allowed users to tag people in photos anywhere on the Web. Last spring, the innovative company introduced faci... |
| 17.08.2010 | Buxfer's Founders Both Work For Facebook. Who Works For Buxfer? | Buxfer is a social payments service that launched in 2007 as part of that class of new Y Combinator companies. The site is still live and working, but a user, Sean Leather, emailed us to say it’s a bit of a ghost town.
The blog has been tak... |
| 12.08.2010 | Apparently Satisfied, Lane Becker Steps Down As Get Satisfaction President | Get Satisfaction has a goal of satisfying users of various services across the web by connecting them with people who actually work for those services. But are they themselves satisfied? Yes, according to co-founder Lane Becker. Though you’... |
| 04.08.2010 | Making Customer Support Sexy: Zendesk’s Help Desk Lovefest | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
If it weren’t for unhappy customers, San Francisco’s Zendesk wouldn’t be in business. After all, the company makes Web-based help desk software that’s used by thousands of com... |
| 12.07.2010 | Spotify Arrives For Linux | Streaming music service Spotify may not have made its way to the U.S. quite yet, but it has arrived in another much requested realm: Linux.
A product of “hack days and late nights,” the Linux version is something that the company says it ho... |
| 12.07.2010 | BearHug Goes Head-to-Head with GetSatisfaction (Invites) | BearHug, a new customer engagement platform, is launching its closed beta tonight. The company wants to make it easier for companies to engage with their customers, while still keeping full control over their data and their users’ experienc... |
| 13.05.2010 | The lazy CEO’s 10-step guide to crowdsourcing every business task | Lukas Biewald (pictured left) is cofounder and chief executive of CrowdFlower, a startup that helps businesses crowdsource small tasks. Vaughn Hester (pictured below) is an account manager/analyst at CrowdFlower.
Whether you are starting a ... |
| 13.05.2010 | There are lessons for the city from Federal CTO visit | Aneesh Chopra, the first Chief Technology Officer of the United States addresses the Chamber of Commerce event at the Cira Center.
If you think Philadelphia is mired in debt and inefficiency, try wading through the federal government.
The n... |
