Thread replaces fragmented service workflows with a unified, intelligent system, so that MSP teams can deliver faster, smarter, and more consistent service without the chaos.
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Mentions in press and media 4
| Date | Title | Description |
| 10.07.2026 | Thread Launches Super Magic: The AI That Does the Work, Not Just Tells You How | the AI-powered platform built for managed service providers, today announced the general availability of Super Magic — a fully integrated AI assistant that replaces the traditional help-desk search box with something that actually executes.... |
| 09.01.2026 | Thread Announces General Availability of Voice AI to Modernize MSP Phone Support | Thread logo
New Voice AI automates call intake, triage, and dispatch to reduce costs and improve customer experience
NEW YORK, NY, UNITED STATES, January 9, 2026 /EINPresswire.com/ -- Thread, the leading AI Service Desk built for MSPs, toda... |
| 18.12.2025 | Thread Raises $18M in Growth Funding | Thread, a NYC-based company developing an AI service desk platform for managed service providers (MSPs), raised $18M in Growth funding.
The round was led by Susquehanna Growth Equity, with participation from Headline.
The raise brought the ... |
| - | Thread | “Revolutionize the service delivery model with managed chat, inboxing, automated ticket triage, & automation for time entry, category, priority, & recap.” |
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