| Date | Title | Description |
| 12.11.2025 | SUMO Scheduler Becomes an AI Meeting Assistant to Automate Chat, Scheduling, Notes, Prep & Follow-up in One App | a leader in customer engagement software, announces a major upgrade to its SUMO Scheduler appointment scheduling tool, transforming it into a comprehensive AI-powered Meeting Assistant. This evolution helps teams automate customer interacti... |
| 31.07.2025 | Glia Names Rei Kasai as Chief Product Officer | Glia, the leader in unifying AI and human agents to automate and elevate customer interactions, today announced the appointment of Rei Kasai as Chief Product Officer (CPO). Rei will spearhead Glia’s next phase of innovation, focusing on sca... |
| 02.04.2025 | Glia Announces GVA Learning 360 | Glia, the leader in customer interaction technology, announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center’s best agents would respond to a customer request and uses the intell... |
| 29.01.2025 | Glia: 69% of Leaders Dissatisfied with Current Contact Center Technology | Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on the evolving challenges and opportunities facing today’s contact center teams across bankin... |
| 18.12.2024 | Glia Introduces Latest AI Innovations, Including Glia Quality Analyst(GPT) | New AI-powered solution enables contact center leaders to uncover trends and customer needs at scale through automated customer interaction analysis
Glia, the leader in customer interaction technology, has extended the powerful capabilities... |
| 18.12.2024 | Glia Hires Ray Hicken as Executive Channel Advisor | Glia, the leader in customer interaction technology, announced that channel ecosystem powerhouse Ray Hicken has joined Glia as an executive channel advisor. In this role, Hicken is fortifying and expanding Glia’s channel strategy, accelerat... |
| 20.11.2024 | The Rise of Conversational Marketing: Blip's Journey to Success | In the digital age, communication is king. Brands are no longer just selling products; they are engaging in conversations. This shift has given rise to conversational marketing, a dynamic approach that connects businesses with customers in ... |
| 20.11.2024 | Blip получила поддержку от SoftBank и Microsoft | Ожидается, что к 2025 году объем индустрии разговорного маркетинга, когда бренды или компании общаются с существующими и потенциальными клиентами в режиме реального времени, вырастет до $12,6 млрд. В связи с этим, компании, помогающие бизне... |
| 07.10.2024 | Glia Launches Unified Interactions Index Online Calculator | Glia, the leader in customer interaction technology, announced the launch of its Unified Interactions Index Calculator, providing a seamless, guided digital process for financial services companies to benchmark themselves against over 500 p... |
| 28.08.2024 | Glia Launches ChannelLess AI-powered Interactions for Financial Services | Glia, the leader in Unified Interaction Management technology for financial institutions, has extended the powerful capabilities of its Responsible AI solution, Glia Cortex, into Glia Call Center. Expanding Glia Cortex across digital and vo... |
| 22.07.2024 | Glia Launches Unified Interactions Report and Index | Glia, the leader in customer interaction technology, today launched the Glia Interactions Index, a new way for financial services organizations to benchmark against similar institutions to quantify the efficiency, effectiveness and experien... |
| 05.06.2024 | As customer experience declines across industries, Zingly offers innovative new solution | Transform 2024 returns this July! Over 400 enterprise leaders will gather in San Francisco from July 9-11 to dive into the advancement of GenAI strategies and engaging in thought-provoking discussions within the community. Find out how you ... |
| 21.05.2024 | ProcessMaker Announces Spring Release of its GenAI Automation Platform | ProcessMaker, a globally recognized leader in business process automation and intelligent document processing, has announced the availability of its ProcessMaker Platform Spring Release. The latest version includes innovation, enhancements ... |
| 20.05.2024 | Glia Launches Responsible AI Platform Built for Financial Institutions | Glia, the leader in customer interaction technology, launched Glia Cortex, the first responsible AI platform built specifically for the financial services industry. With Glia Cortex, financial institutions can leverage AI that is safe, secu... |
| 20.05.2024 | Glia Launches Responsible AI Platform Built for Financial Institutions | Glia, the leader in customer interaction technology, today launched Glia Cortex, the first responsible AI platform built specifically for the financial services industry. With Glia Cortex, financial institutions can leverage AI that is safe... |
| 20.05.2024 | Glia Launches “Glia Cortex”, a Responsible AI Platform for Financial Managers | Glia, the leader in customer interaction technology, launched Glia Cortex, the first responsible AI platform built specifically for the financial services industry.
With Glia Cortex, financial institutions can leverage AI that is safe, secu... |
| 08.05.2024 | Glia named 2024 Best Place to Work in FinTech for Third Year | Glia, the leader in customer interaction technology, has been named one of the 2024 Best Places to Work in Financial Technology by Arizent and Best Companies Group for the third year in a row.
This annual survey and awards program is design... |
| 07.02.2024 | Glia Challenges Dated CCaaS Paradigm with Unified Interaction Management | Transforms disjointed experiences for contact center customers, staff and managers with efficient new model that unifies interactions, replaces channel management
Glia, the leader in customer interaction technology, introduced Unified Inter... |
| 02.11.2023 | Glia Launches New AI Tools for Financial Institutions | Glia expands AI Toolset to help organizations take advantage of generative AI to drive efficiency and improve the CX
Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automation on a single platform, i... |
| 30.07.2023 | Weekly AiThority Roundup: Biggest Machine Learning, Robotic And Automation Updates – July 4th Week | This is your AI Weekly Roundup . We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and human... |
| 27.07.2023 | Unitus Community Credit Union Launches Spanish-Language Chatbot with Glia | Credit union is the first in the Pacific Northwest to offer a Spanish-speaking chatbot
Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, has partnered with ... |
| 31.05.2023 | Какие инновационные решения внедряют мировые финтех-гиганты | Инвестиции в финтех упали, но рынок продолжает развиваться и задавать тренды. Что сейчас внедряют гиганты индустрии и какие стартапы выстреливают?
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Несмотря на падение инвестиций в финтех с $238,9 до $164,1 м... |
| 07.02.2023 | Listerhill Credit Union Boosts Mortgage Sales with Digital-First Service Powered by Glia | Seamless member experiences drive new efficiencies while enhancing satisfaction
NEW YORK, Feb. 7, 2023 /PRNewswire/ -- Listerhill Credit Union has streamlined online member support with Glia, the leading provider of Digital Customer Service... |
| 25.01.2023 | Glia Releases Major Upgrade to Call Center Platform | First-ever call center solution built for financial services enhanced with AI-driven automation and fintech integrations for accelerating digital transformations
Glia, the leading provider of Digital Customer Service (DCS), announced a majo... |
| 12.01.2023 | Daily AI Roundup: Biggest Machine Learning, Robotic And Automation Updates 12th January 2023 | This is our AI Daily Roundup today. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence (AI), Machine Learning, Robotic Process Automation, Fintech, and hu... |
| 13.12.2022 | Glia Teams with Jack Henry to Accelerate Digital Customer Service | Glia, the leading provider of Digital Customer Service (DCS), announced that its digital-first solution is now accessible through Jack Henry’s Banno Digital Platform. This integration will allow more banks and credit unions to embrace Digit... |
| 14.11.2022 | Paul Sheets Joins Glia as Executive Vice President of Customer Success and Services | Glia, the leading provider of Digital Customer Service (DCS), has appointed veteran Qualtrics executive and Danaher alum Paul Sheets as the Executive Vice President of Customer Success and Services. In this role, he will scale Glia’s custom... |
| 17.10.2022 | Healthcare for digital nomads gets an injection as Salu receives funding | Tallinn-based start-up Salu has raised almost €350,000 of investment for its healthcare platform aimed at digital nomads.
The round was led by Krokodill Kapital, and investors who backed Salu in this round have experience from Estonia’s uni... |
| 27.06.2022 | Glia Buys Finn | Glia, a New York based provider of a Digital Customer Service, acquired Finn AI, a Vancouver, BC-provider of an AI-powered chatbot platform for banks and credit unions.
The amount of the deal was not disclosed.
With the acquisition, Glia ma... |
| 24.06.2022 | Chatbots can use AI to guide customers to the right human-based experience | The trend: As artificial intelligence (AI) is integrated into digital banking, chatbots could become the bridge connecting the technology with human interaction.
Chatbots on the rise: Digital banking has shifted interactions from in-person ... |
| 22.03.2022 | Savings app unicorn Acorns is adding Bitcoin exposure to portfolios. Here’s the catch | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign up to get it delivered free to your inbox.
They say a little crypto can spice up a portfolio.
Paid Content How Nucor is pioneering a green f... |
| 21.03.2022 | Glia raises $45M at a $1B+ valuation for an AI-based CRM that lets agents get hands-on to help | The world continues to shift more of its customer service needs online, and those building tools to help manage that demand are seeing their stars rise as a result. In the latest development, Glia — which builds AI-based CRM solutions for a... |
| 31.01.2022 | Glia Continues Rapid Growth in 2021, Doubling Customer Base, Employee Headcount and Strategic Alliances While Expanding Global Reach | NEW YORK, Jan. 31, 2022 /PRNewswire/ -- Glia, a leading provider of Digital Customer Service, has finished another strong year of growth fueled by a $78 million round in series C funding, its award-winning Digital Customer Service (DCS) tec... |
| 03.01.2022 | Salesforce com : 13 Ways Revenue Leaders Can Deliver Growth in the New Year | Revenue leaders consider tactics to continue delivering revenue growth in the new year. [Marko Geber/Getty]
Jan 03, 20227 min read
Predictable growth is the name of the game in the new year, and you need the right tools, tips, and technique... |
| 09.12.2021 | Glia and Clinc Partner to Transform the Customer Experience for Financial Institutions | Glia, a leading provider of Digital Customer Service, announced its partnership with Clinc, a leader in conversational Artificial Intelligence technology for banking. The integration of Clinc’s technology into Glia’s Digital Customer Servic... |
| 14.09.2021 | Glia Partners with Kasisto to Incorporate AI into its Digital Customer Service Platform | |
| 02.09.2021 | Glia Hosts Second Annual Digital Customer Service Summit | |
| 31.08.2021 | Glia's Dan Michaeli and Rick DeLisi create playbook for delivering a five-star experience for today's customers in "Digital Customer Service," published today by Wiley | |
| 26.08.2021 | Glia Continues to Expand Digital Customer Service with Banks Representing More Than $2.4 Trillion in Assets | |
| 17.08.2021 | Ideal Credit Union Launches Glia's Digital Member Service Platform | |
| 13.08.2021 | Glia Partners With Duck Creek Technologies To Provide Enhanced Digital Customer Service Capabilities To P&C Insurers | Partnership enables agents and insureds to have more seamless, efficient experiences
Glia, a leading provider of Digital Customer Service, announced that it has partnered with Duck Creek Technologies , a leading provider of SaaS insurance c... |
| 12.08.2021 | Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers | |
| 11.08.2021 | Glia and Mahalo Technologies Partner, Helping Credit Unions Modernize Member Service | Glia’s Digital Member Service platform helps credit unions drive loyalty, boost efficiencies
Glia, a leading provider of Digital Customer Service, announced a strategic partnership with Mahalo Technologies, a digital banking provider for cr... |
| 10.08.2021 | Glia and Mahalo Technologies Partner, Helping Credit Unions Modernize Member Service | |
| 15.07.2021 | FLEX Partners with Glia to Strengthen Member Service for Credit Unions | |
| 13.07.2021 | LEVERAGE Partners with Glia to Power Digital Member Service for Credit Unions | |
| 08.07.2021 | Glia and Tyfone Partner to Help Institutions Embrace Digital Customer Service | |
| 08.06.2021 | Posh and Glia Partner to Transform TwinStar Credit Union's Member Service | |
| 25.05.2021 | MAP Partners with Glia to Strengthen Digital Member Service for Credit Unions | |
| 11.02.2021 | Rick DeLisi Joins Glia as Lead Research Analyst for Digital Customer Service | |
| 08.01.2021 | Glia Raises $78 Million in Series C Funding Led by Insight Partners as Demand for Digital Customer Service Accelerates | Company’s Total Fundraising Surpasses $100 Million as Market Goes Mainstream
Glia, a leading provider of Digital Customer Service, announced that it has raised $78 million in Series C funding, bringing Glia’s total fundraising to $107 milli... |
| 08.01.2021 | Tech startups weekly: Too Good To Go raises €25.3M; recording sports without a cameraman using AI; Mambu raises €110M; and more | As a part of a weekly roundup, here is a list of some of the most important tech startups that have hit the headlines in Europe this week.Glia raises €63.6M
New York-based Glia, a provider of digital customer service, has raised $78M (appro... |
| 07.01.2021 | Digitizing Customer Service: Glia Begins 2021 With $78M Series C | 1 Share Email Facebook Twitter LinkedIn
With more purchases moving online in 2020 due to the global pandemic, customer service shifted online, too.
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Glia aims to be the leader of managing a company’s digital... |
| 07.01.2021 | Glia raises $78M for its integrated, hands-on, AI-based customer service platform | The ongoing push for social distancing to slow the spread of COVID-19 has meant that more people than ever are using internet-based services to get things done. And that is having a direct impact on digital customer service, which is seeing... |
| 07.01.2021 | Glia Raises $78 Million in Series C Funding Led by Insight Partners as Demand for Digital Customer Service Accelerates | |
| 07.01.2021 | Glia raises $78 million to digitize customer service interactions | Customer service startup Glia today announced it raised $78 million. The funds will be used to expand departments across its organization, the company says, with a focus on product development and strategic acquisitions.
Multimodality is fa... |
| 07.01.2021 | Glia Raises $78 Million in Series C Funding Led by Insight Partners | Glia, a leading provider of Digital Customer Service, today announced that it has raised $78 million in Series C funding, bringing Glia's total fundraising to $107 million. This round was led by existing investor Insight Partners and Glia w... |
| 07.01.2021 | Glia Raises $78 Million in Series C Funding Led by Insight Partners | Glia, a leading provider of Digital Customer Service, today announced that it has raised $78 million in Series C funding, bringing Glia's total fundraising to $107 million. This round was led by existing investor Insight Partners and Glia w... |
| 07.01.2021 | Glia Raises $78M in Series C Funding | Glia, a NYC-based provider of Digital Customer Service, raised $78m in Series C funding, bringing total fundraising to $107m.
The round was led by existing investor Insight Partners.
The company intends to use the funds to expand every depa... |
| 07.01.2021 | Digitizing Customer Service: Glia Begins 2021 With $78M Series C | 15 Shares Email Facebook Twitter LinkedIn
With more purchases moving online in 2020 due to the global pandemic, customer service shifted online, too.
Subscribe to the Crunchbase Daily
Glia aims to be the leader of managing a company’s digit... |
| 07.01.2021 | Glia raises $78 million to digitize customer service interactions | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Customer service startup Glia today announced it ... |
| 17.12.2020 | FTSI Partners with Glia to Provide Digital-First Customer Service Technology to Community Financial Institutions | We are excited to partner with Glia to provide community banks and credit unions with a digital customer service solution. This digital-first approach in customer service is a game changer that offers a seamless consumer experience.
MONROVI... |
| 09.06.2020 | How Lending Sherpas Can Help SMBs Scale Crisis Mountain | Co-Founder and CEO of Glia, a digital customer service platform that reinvents how businesses serve their customers online. |
| 25.02.2020 | 5 Voice Assistants to Level Up Your Customer Interactions | Eric Hamilton, Tech Times 25 February 2020, 10:02 am
(Photo : 5 Voice Assistants to Level Up Your Customer Interactions)
Chatbots seem to be everywhere these days, popping up in the corner of our screens. However, although it may feel as if... |
| 07.01.2020 | Daily funding roundup - January 7th, 2021 | Thistle raised $10.3M; Syndio landed $17.1M; Gtmhub secured $30M; Carrum Health picks up $40M
Theolytics: Theolytics is an Oxford, England-based developer of cancer therapies. Theolytics has raised £5 million in Series A funding co-led by E... |
| 13.03.2019 | Glia raises $20 million to unify voice, video, and chatbots | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
Multimodality is fast becoming the norm in the $350 billion customer service industry. According to research published last year by Von... |
| 13.03.2019 | Glia Raises $20M in Series B Funding | Glia (formerly known as SaleMove), a New York City based digital customer service platform for financial services companies, raised $20m in funding.
The round, which brought total fundraising to $29m, was led by Insight Venture Partners, wi... |
| 13.03.2019 | Term Sheet — Wednesday, March 13 | A BRIBERY RING
Twitter is buzzing with news of the college admissions cheating scandal, in which more than 40 people have been accused for paying bribes to get their children into elite schools, including Georgetown, Stanford, UCLA, and Yal... |
| 13.03.2019 | Daily funding roundup - March 13th, 2019 | Cluster raised $1.9M; Tetrate raised $12.5M; Glia raised $20M; AgroStar raised $27M
Cluster: Cluster is connecting engineers to industrial tech careers in aviation, aerospace & defense. Cluster has raised $1.9 million in seed funding le... |
| 13.03.2019 | Glia raises $20 million to unify voice, video, and chatbots | Multimodality is fast becoming the norm in the $350 billion customer service industry. According to research published last year by Vonage company NewVoiceMedia, three-quarters of customers prefer to have their queries handled by a live age... |
| - | Chatbots can use AI to guide customers to the right human-based experience | The trend: As artificial intelligence (AI) is integrated into digital banking, chatbots could become the bridge connecting the technology with human interaction.
Chatbots on the rise: Digital banking has shifted interactions from in-person ... |
| - | Chatbots can use AI to guide customers to the right human-based experience | Chatbots that use more advanced AI algorithms could give customers a seamless experience transitioning between technology and humans.
Some banks have already developed strong chatbots that have started pairing AI technology with a human tou... |
