We created Help Scout because a typical help desk makes customers weave through a maze of customer portals, ticket numbers and unhelpful automations to get what they need. That may reduce your support volume, but it comes at the expense of frustrated customers.
Help Scout is carefully crafted for a great customer experience, so none of the typical help desk obstructions exist. All our effort goes into making software that gives your team the scale and efficiency of a help desk, but with a seamless customer experience.
Help Scout is carefully crafted for a great customer experience, so none of the typical help desk obstructions exist. All our effort goes into making software that gives your team the scale and efficiency of a help desk, but with a seamless customer experience.
Location: United States, Massachusetts, Boston
Employees: 51-200
Founded date: 2011
Investors 3
| Date | Name | Website |
| - | Techstars | techstars.... |
| - | Foundry | foundry.vc |
| - | Lead Edge ... | leadedge.c... |
Mentions in press and media 23
| Date | Title | Description |
| 12.10.2023 | Шаблон восприятия: как донести до клиента, что его ожидания не всегда соответствуют реальности | Не отмахивайтесь от недовольных клиентов Распространение соцсетей, блогов, различных интернет-ресурсов и медиа — палка о двух концах и для клиентов, и для бизнеса. С одной стороны, у клиента возникает больше «хотелок» — значит, появляется б... |
| 09.09.2023 | How to Use AI to Improve Customer Experience, According to the US Chamber of Commerce | Jace Dela Cruz, Tech Times 09 September 2023, 05:09 am In an era where customer service is the linchpin of sustained business growth, the US Chamber of Commerce (USCOC) has outlined innovative strategies to elevate customer experiences usin... |
| 01.06.2023 | Service Desk или Help Desk. Как правильно выбрать? Основные отличия | В статье расскажем в чем основные отличия между help desk и service desk системами, в чем бизнес-предназначение каждой из систем. Какие help desk и service desk есть на российском и зарубежном рынке, дополнительно рассмотрим такой тип систе... |
| 27.04.2023 | Nikki Haley invited Disney World to move to South Carolina and took a shot at DeSantis, but the theme park is stuck in Florida | Republican presidential candidate Nikki Haley urged Walt Disney World to consider relocating from Florida to South Carolina. Oficina del primer ministro de Corea, John Raoux, File, and Patrick Semansky/AP Photo Redeem now Disney World sued ... |
| 28.12.2022 | Клиентский опыт 2023: что это и с чем едят? | Спасибо за прочтение материала! Мне будет очень приятно, если вы поставите сердечко или напишите комментарий. #маркетинг #клиенты #бизнес... |
| 20.06.2022 | 8 Reasons Why Everyone Needs a VPN | David Thompson, Tech Times 20 June 2022, 03:06 pm (Photo : Stefan Coders from Pexels) If online privacy is essential to you, you should opt for a virtual private network (VPN). It provides security, anonymity, and comfort in a progressing d... |
| 25.05.2022 | How To Get Started With Targeted Email Marketing For Your Small Business | Entrepreneur | Bootstrapped to $6M ARR in 18 months | Founded Expandi, software for LinkedIn Automation | Father of a lovely son Steef |
| 20.04.2022 | How To Improve Morale For Your Customer Service Team | Founder at JustReachOut.io - 5K+ businesses use our software to pitch podcasts, publications, blogs to get featured without help of PR firms |
| 20.01.2022 | Customer Journey Guide: Why and How to Create a Customer Journey Map | Brands need to get into the minds of their customers to know how to create the right experiences for them. Knowing what your customers need and want from you can help you decide which products to sell, how and when to communicate, and what ... |
| 17.01.2022 | HubSpot : What Could the Future of Sales Look Like? We Asked Top Sales Leaders | Drone deliveries. Space tourism. Virtual reality birthday parties. When thinking about the future, it's relatively easy (and fun) to picture what the world might look like in 10, 20, or even 50 years. But what about the future of sales? In ... |
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