| Date | Title | Description |
| 17.01.2020 | How to Get (Useful) Customer Feedback in 4 Steps | Whether it’s good customer feedback or bad, you can use both to refine your products and the customer service experience. But customer feedback shouldn’t be collected on a whim or randomly. If you do that, you’re missing out on key insights... |
| 22.08.2018 | Why You Should Build a Community Around Your Small Business (And How to Do It) | Even if you already have a strong customer base, you can grow it further by building a branded community around your business. Many consumers are drawn to these communities because they offer inspiration, encouragement, and support. Your bu... |
| 09.07.2018 | How to Measure Your Customers' Happiness Score (and Why That Matters) | July 9, 2018 5 min read
Opinions expressed by Entrepreneur contributors are their own.
Happy customers make for a happy business owner ... and on the other hand, unhappy customers can really bring you down.
If you're a business owner, you a... |
| 07.12.2017 | Never Run Out of Content: More than 70 Places to Curate Great Content | December 7, 2017 11 min read This story originally appeared on Buffer
Curating top content from around the web is a great strategy to increase your social media reach. For example, we grew our Facebook reach tremendously with high-quality c... |
| 19.09.2017 | If You Want Your Business to Win in the Long-Term, Don't Take Shortcuts | September 19, 2017 6 min read
Opinions expressed by Entrepreneur contributors are their own.
Startups are for the impatient, so conventional wisdom goes. As programmer and author Paul Graham wrote, "Instead of working at an ordinary ra... |
| 26.06.2017 | Market your business the Yoco way: inspiration for African entrepreneurs | If you want to scale your business across Africa and beyond, one thing that you will need to get right is your digital marketing strategy. With a lousy strategy scaling your business will be though.
But when it comes down to actually craft... |
| 26.06.2017 | Market your business the Yoco way: inspiration for African entrepreneurs | If you want to scale your business across Africa and beyond, one thing that you will need to get right is your digital marketing strategy. With a lousy strategy scaling your business will be though.
But when it comes down to actually crafti... |
| 30.05.2017 | 4 Simple Ways to Communicate Better With Your Customers | May 30, 2017 6 min read
Opinions expressed by Entrepreneur contributors are their own.
Communication is at the heart of human interaction, and it can make or break a business. Being able to communicate effectively with customers can lead to... |
| 25.01.2017 | 4 Customer Retention Strategies For SaaS Companies | Losing great customers is painful. It's even more painful when they've entrusted your business with their money first and then suddenly decided to leave. High churn rates negatively affect your business. But have you considered the exact nu... |
| 22.12.2016 | 10 Ways to Supercharge Your Emails to Customers | Email marketing has been proven to be an incredibly effective means of keep in contact with your customers. However, with more and more companies spamming everyone under the sun with deals and offers, the last thing you want to do is bother... |
| 08.12.2016 | Here Are the Winners for 50 on Fire 2016 | The suspense is killing you, right? After months of mounting excitement, we announced this year's winners of our 50 on Fire awards at our annual blowout celebration on Wednesday night. Our 50 winners comprise individuals and organizations p... |
| 04.11.2016 | 10 Ways To Get Feedback About Employee Performance | When you work at a startup, there's always learning curve for your employees. While the topic of continuing education may not be on the minds of most founders, it's important to recognize that as the company grows, your employees are going ... |
| 30.07.2016 | The human role in a bot-dominated future | Justin DiPietro Contributor
Justin DiPietro is the COO at SaleMove.
Imagine a world where bots are ubiquitous… a world where nearly every online interaction takes place with a Siri, Alexa, Cortana or some soon-to-be-named artificial being. ... |
| 29.03.2016 | Create a World-Class Logo with these 6 Branding Principles | Branding plays an important role in our capitalistic society. It takes a product or service and transcends it beyond its features and specifications into something that consumers form an emotional bond over. This bond leads to consumer loya... |
| 19.02.2016 | Why a Visual Is Worth a Thousand Words | February 19, 2016 6 min read This story originally appeared on Help Scout
Just about everyone has stumbled over a confusing passage in a textbook, only to have clarity restored thanks to “See Fig. A.”
Visuals, graphics, and charts can conce... |
| 08.12.2015 | 16 Boston Startups to Watch in 2016 | As you’ve probably heard, it’s never been easier (or more socially acceptable) to shun a normal career path in favor of founding a startup. That doesn’t mean it’s any easier to launch a good startup, though. And for people like myself there... |
| 04.11.2015 | The 25 Best Small-Company Cultures in 2015 | November 4, 2015 5 min read
From startups to growing businesses and established companies, having a high-performance company culture helps drive a mission, achieve goals, provides support and creates the foundation for employee growth. It p... |
| 13.08.2015 | How to Talk to Your Very First Customers | August 13, 2015 8 min read This story originally appeared on Help Scout
Creating valuable products requires getting valuable feedback. Who you talk to early on counts for a whole lot.
A few weeks ago my co-founder and I started privately be... |
| 22.03.2015 | Help Scout Raises $6M in Series A Funding | Help Scout, a Boston, MA-based email support software startup, raised $6 million in Series A funding.
The round was led by Foundry Group with participation from CommonAngels Ventures.
The company intends to use the funds for product and con... |
| 18.03.2015 | A 'Bootstrapper at Heart,' Help Scout Raises $6M Led by Foundry Group | While keeping a fairly low profile since graduating from Techstars Boston in 2011, Boston startup Help Scout has built a profitable business of providing Web-based help desks to thousands of paying customers—on just $800,000 in funding.
Tha... |
| 18.03.2015 | Boston-Based Help Scout, Though Profitable, Takes $6M Series A | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
Help Scout, a Boston company whose software aids small and medium-sized businesses with e-mail customer support, is taking a $6 million Series A funding round four years after... |
| 19.02.2015 | Give Your Employees an Identity Worthy of Ownership | February 19, 2015 8 min read This story originally appeared on Help Scout
We live in a time when it has become increasingly difficult to explain what one does at work.
Job titles are slowly becoming the rusted plaques littering a landfill. ... |
| 11.01.2015 | 5 Strong Ecommerce Trends Set to Drive Profits for Retailers in 2015 | 2015 will offer more opportunities for ecommerce and will present trends that every online marketer, seller, and buyer needs to be aware of to remain viable. Predicting industry trends is a crucial step in your struggle to get a head of the... |
| 20.11.2014 | Customer Support Is More Than High Scores | November 20, 2014 7 min read This story originally appeared on Help Scout
Even great data cannot guarantee good decision-making; without context, data is meaningless.
True for many metrics within a company, but also true for the behavior of... |
| 30.05.2014 | 18 "Tree-Like" Colored Glass Sculptures Form Colorado's Newest Light Installation | For centuries, artists and scientists alike have contemplated the emotional responses produced by the color spectrum; Russian artist and color theorist Wassily Kandinsky influenced the practices of artists including Georgia O'Keefe and Alfr... |
| 03.06.2013 | 11 Awesome Apps For A More Efficient Workplace | Toss out that stack of sticky notes on your desk…now’s the time to upgrade to an app for your work to-do list instead.
From task management to time management, here are 11 great apps to help you work more efficiently:
Work+
One app that the... |
| 21.04.2013 | How Boston’s Startups Band Together For Marathon Victims | If there is one thing we learned this week, it is that when Boston faces adversity, it comes together as a community like nowhere else in the world.
A group of Boston startups is holding an event this Sunday with all proceeds going to the O... |
| 08.10.2011 | Help Scout Draws Funding To Bring Affordable Email Collaboration And Support To Startups | After graduating from TechStars Boston this spring, Brightwurks, a startup that makes web-based productivity tools with an emphasis on customer service, launched a new product called Help Scout that aims to bring quality email collaboration... |
| 15.06.2011 | Investors Flock To Boston To See TechStars’ 12 Cool New Startups (Here’s A Peek) | Today, seed fund and accelerator, TechStars, put on its “Demo Day” in Boston to debut 12 new companies to the world. Investors came in from far and wide to vet these young startups and to potentially take out their checkbooks. TechStars est... |
| - | 5 Effective Strategies to Collect Quality Customer Feedback | Customer feedback is worth its weight in gold. A loyal customer has an average LTV (Lifetime Value) of over 10 times that of a dissatisfied one.
The value that a happy customer brings to you is multifold, since they conduct repeat sales as ... |
| - | 50 Resources On Loyalty, Churn, & Customer Retention For Startups | Article Source
Earning customer loyalty is an uphill battle, but it is always worth the effort.
You’ve seen the data: the Harvard Business School report that showcased how, on average, increasing customer retention rates by 5% increases pro... |
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A 'Bootstrapper at Heart,' Help Scout Raises $6M Led by Foundry Group | - |
