Helpshift
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Helpshift

http://helpshift.com/
Last activity: 18.04.2024
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Categories: AppCRMDevelopmentGamingHardwareITManagementMobilePlatformService
Helpshift is redefining how companies handle customer service on mobile. Today’s customers must have a mobile-specific experience on their smartphones and tablets -- shoehorning old ticketing, knowledge-bases, or telephone support systems does not work in this pivotal new channel. Engage & communicate directly with your users in the app with Helpshift’s SDK.

Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots. Mobile development teams can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface.
Likes
7.81K
Followers
4.39K
Website visits
9M /mo.
Mentions
87
Location: United States, California, San Francisco
Employees: 51-200
Phone: +1 415-400-4315
Total raised: $53M
Founded date: 2010

Investors 5

Funding Rounds 3

DateSeriesAmountInvestors
07.06.2016Series B$23M-
24.06.2014Series A$10M-
30.10.2012Seed$3.2M-

Mentions in press and media 87

DateTitleDescription
18.04.2024Yugabyte announced details and theme for Distributed SQL Summit AsiaYugabyte, the leading open source distributed SQL database company, today announced the keynote theme and final schedule for the upcoming fourth annual Distributed SQL Summit (DSS) Asia. This year’s virtual summit, taking place on Wednesday...
14.04.2024Revolutionizing Customer Support: How AI is Transforming the Service ExperienceShare Tweet Share Share Email Have you noticed the new face of customer service? It’s artificial intelligence—transforming interactions day by day. AI Marketing plays a pivotal role here, ushering in a new era of efficiency and personalized...
23.12.2022Сервис полезных ссылок и ресурсов для разработчиков игр и геймдизайнеровДелюсь интересными ссылками, статьями, сервисами и материалами для разработчиков игр и всех смежных профессий, которые участвуют в разработке. В сервисе уже около 300 полезных ссылок и в закладки можно добавить только его, ведь информация в...
23.12.2022Сервис полезных ссылок и ресурсов для разработчиков игр и геймдизайнеровДелюсь интересными ссылками, статьями, сервисами и материалами для разработчиков игр и всех смежных профессий, которые участвуют в разработке. В сервисе уже около 300 полезных ссылок и в закладки можно добавить только его, ведь информация в...
23.03.2021Helpshift, the Leading Mobile-First Player Support Platform, Announces Mobile-Gaming Growth and Integrations as Mobile Gaming Explodes
21.12.2018The Hidden Growth Area that Successful Companies Are Investing InWhat would you guess is the world’s most in-demand field? Healthcare? Data science? Accounting? Believe it or not, it’s customer success. According to LinkedIn data, the ratio of jobs to current workers is 32.5 percent for customer success ...
22.08.2018Helpshift and Alegion on AI customer support: It can field 911 calls … or PUBG woesIf you’ve reached out to customer support recently, there’s a pretty good chance your email, chat message, or phone call was fielded by artificial intelligence (AI). Gartner reports that some 85 percent of business-to-consumer transactions ...
22.08.2018Helpshift and Alegion on AI customer support: It can field 911 calls … or PUBG woesDid you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more. If you’ve reached out to customer support recently, there’s a pretty good chance your email, chat message, or phone call was fielded by...
28.06.2018Nine Ways To Make Sure Your Large Clients Get The Attention They NeedWhen your client list moves from a generous bunch of small clients to adding large and well-established businesses, you need a strategy to make sure you keep these customers happy. Ensuring that these large companies get the attention they ...
20.12.2017AI in 2018: What works, what doesn’t, and what’s still science fictionWe are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today! Year after year, blockbuster films are replete wi...
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