Inference solutions is a global leader in cloud-based IVR, call-handling and messaging solutions. Inference provides Telecommunications Service Providers with an essential component of their Unified Communications strategy.
Inference’s flagship product is Inference Studio, a browser based self-service creation environment for building complex call handling and messaging solutions. The Studio environment is sold as a wholesale SaaS offering directly to Carriers and Service Providers.
Inference currently sells the platform to more than 28 carriers and service providers across Tier 1, 2, and 3. In addition to servicing its existing customer base, Inference is also the IVR and self-service partner for BroadSoft, the largest soft-switch vendor in the world and the platform which powers more than 600 Carriers across the globe distributed in more than 70 countries.
Inference’s flagship product is Inference Studio, a browser based self-service creation environment for building complex call handling and messaging solutions. The Studio environment is sold as a wholesale SaaS offering directly to Carriers and Service Providers.
Inference currently sells the platform to more than 28 carriers and service providers across Tier 1, 2, and 3. In addition to servicing its existing customer base, Inference is also the IVR and self-service partner for BroadSoft, the largest soft-switch vendor in the world and the platform which powers more than 600 Carriers across the globe distributed in more than 70 countries.
Location: Australia, Victoria, Melbourne
Employees: 51-200
Phone: +1 855-300-1219
Founded date: 2005
Investors 2
| Date | Name | Website |
| - | PeakSpan C... | peakspanca... |
| 26.01.2022 | Techstars | techstars.... |
Mentions in press and media 11
| Date | Title | Description |
| 09.09.2021 | Salesforce beefs up Service Cloud with new automation features | A new GamesBeat event is around the corner! Learn more about what comes next. Salesforce today announced new AI-powered automation and digital channel technologies for Service Cloud to power features for service agents and customers. The fi... |
| 09.09.2021 | Salesforce beefs up Service Cloud with new automation features | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more. Salesforce today announced new AI-powered automation and digital channel technologies for Service Cloud to power features for service a... |
| 14.12.2020 | Outsourcing B2B Sales Development? How To Keep From Overspending | Richard Dumas was the CMO at Inference Solutions, the market leader for Intelligent Virtual Agents, acquired by Five9 in November 2020. |
| 20.05.2020 | How intelligent virtual agents are transforming 5 key industries in the wake of COVID-19 | Presented by Inference Solutions From the fashion houses pivoting to PPE production, to the restaurants serving patrons curbside, businesses across every vertical are reinventing themselves for the post-pandemic world. Technology will fuel ... |
| 10.07.2019 | Inference Solutions partners with Pizza Hut Australia to answer calls with chatbots | San Francisco-based Inference Solutions, which develops virtual agents for sales and service organizations, today announced that it has partnered with Pizza Hut Australia to deploy a call-steering solution to the pizza chain’s support line.... |
| 10.07.2019 | Second Transform 2019 AI showcase highlights people and processes | Following the morning showcase at VentureBeat’s Transform 2019 AI event, the next five companies — Mesmer, Aperture Data, Spoke, Kinetica, and Inference Solutions — took the stage this afternoon. Mesmer Mesmer emerged from stealth today, eq... |
| 10.07.2019 | Inference Solutions Debuts New WhatsApp Integration for Virtual Agents and Natural Language Call Steering for Pizza Hut Australia | Inference Solutions Debuts New WhatsApp Integration for Virtual Agents and Natural Language Call Steering for Pizza Hut Australia Eric Hal Schwartz on July 10, 2019 at 9:00 am AI-powered virtual agent developer Inference Solutions is expand... |
| 10.07.2019 | Second Transform 2019 AI showcase highlights people and processes | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today! Following the morning showcase at VentureBeat’s T... |
| 10.07.2019 | Inference Solutions partners with Pizza Hut Australia to answer calls with chatbots | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more. San Francisco-based Inference Solutions, which develops virtual agents for sales and service organizations, today announced that it has... |
| 08.07.2019 | Virtual agents to drive $1.2 trillion in business value | Presented by Inference Solutions Demand for AI-based solutions that automate processes and assist human workers is skyrocketing — and for good reason. AI is poised to drive enormous economic value to the businesses that are able to effectiv... |
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