| Date | Title | Description |
| 22.09.2023 | Эффективный кол-центр в 2023 году: как запустить и получить максимум | Узнайте, как спланировать запуск и работу кол-центра, способного сделать вашу техподдержку счастливой, а довольных клиентов превратить в адвокатов бренда.
Автор: Элли Декер
Последние годы изменили работу службы поддержки клиентов. Высокие т... |
| 09.09.2021 | Salesforce beefs up Service Cloud with new automation features | A new GamesBeat event is around the corner! Learn more about what comes next.
Salesforce today announced new AI-powered automation and digital channel technologies for Service Cloud to power features for service agents and customers. The fi... |
| 09.09.2021 | Salesforce beefs up Service Cloud with new automation features | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
Salesforce today announced new AI-powered automation and digital channel technologies for Service Cloud to power features for service a... |
| 01.06.2021 | Conversational AI startup Cognigy nabs $44M | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Conversational AI startup Cognigy today announced... |
| 01.06.2021 | Conversational AI startup Cognigy nabs $44M | Elevate your enterprise data technology and strategy at Transform 2021.
Conversational AI startup Cognigy today announced that it closed a $44 million series B funding round led by Insight Partners, which brings the company’s total raised t... |
| 31.05.2021 | Asapp releases dataset to help develop better customer service AI | Elevate your enterprise data technology and strategy at Transform 2021.
For call center applications, dialogue state tracking (DST) has historically served as a way to determine what a caller wants at a given point in a conversation. But in... |
| 31.05.2021 | Asapp releases dataset to help develop better customer service AI | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
For call center applications, dialogue state trac... |
| 10.05.2021 | One-third of organizations are using AI, IBM survey finds | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Almost a third of organizations are using some fo... |
| 12.04.2021 | Nvidia launches Jarvis conversational AI framework in general availability | Join GamesBeat Summit 2021 this April 28-29. Register for a free or VIP pass today.
At its GTC 2021, Nvidia this morning announced the general availability of its Jarvis framework, which provides developers with pretrained AI models and sof... |
| 12.04.2021 | Nvidia launches Jarvis conversational AI framework in general availability | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
At its GTC 2021, Nvidia this morning announced the general availability of its Jarvis framework, which provides developers with pretrai... |
| 08.04.2021 | Gupshup’s chatbot authoring and multichannel messaging platform gets $100M boost | Join GamesBeat Summit 2021 this April 28-29. Register for a free or VIP pass today.
Gupshup, a messaging-focused customer engagement platform, today announced it has raised $100 million in funding from Tiger Global Management, valuing the s... |
| 08.04.2021 | Gupshup raises $100M to expand its chatbot platform | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
Gupshup, a messaging-focused customer engagement platform, today announced that it raised $100 million in funding from Tiger Global Man... |
| 02.03.2021 | Microsoft brings RPA to Windows 10 with new Power Platform products | Join Transform 2021 for the most important themes in enterprise AI & Data. Learn more.
Microsoft announced AI-focused Power Platform products at its Microsoft Ignite 2021 conference, which kicked off in earnest today. Among the highligh... |
| 02.03.2021 | Microsoft brings RPA to Windows 10 with new Power Platform products | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
Microsoft announced AI-focused Power Platform products at its Microsoft Ignite 2021 conference, which kicked off in earnest today. Amon... |
| 07.01.2021 | Glia raises $78 million to digitize customer service interactions | Customer service startup Glia today announced it raised $78 million. The funds will be used to expand departments across its organization, the company says, with a focus on product development and strategic acquisitions.
Multimodality is fa... |
| 07.01.2021 | Glia raises $78 million to digitize customer service interactions | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Customer service startup Glia today announced it ... |
| 29.10.2020 | Customer Success is Becoming an Era to Oppose Down-Sales | Several recent trends indicate that we’re at the beginning of a new era— customer success —in which your company can start focusing on growth, also, churn. Customer success is becoming an era to oppose down sales.
Business owners traditiona... |
| 19.03.2020 | Coronavirus is prompting companies to adopt AI call center solutions | As the continued spread of COVID-19 disrupts workplaces and travel plans around the globe, customer service centers are experiencing an unprecedented uptick in overall call volume. This week, travelers looking to modify their itineraries wi... |
| 19.03.2020 | Coronavirus is prompting companies to adopt AI call center solutions | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
As the continued spread of COVID-19 disrupts work... |
| 28.01.2020 | Directly raises $20 million to improve customer service with AI | According to CustomerTheromometer, 54% of people have higher expectations for customer service today than just one year ago. Antony Brydon, Jean Tessier, and Jeff Patterson argue that a degree of automation is required to keep up with deman... |
| 28.01.2020 | Directly raises $20 million to improve customer service with AI | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
According to CustomerTheromometer, 54% of people ... |
| 31.10.2019 | Customers will be all-in on bots in 2020 and other CX predictions (VB Live) | Presented by Bold360 by LogMeIn
It’s time for a look at the biggest challenges and opportunities for customer service now, in 2020 and beyond. Join this VB Live event for a review of the CX landscape, and learn what to brace yourself for in... |
| 24.07.2019 | Replicant raises $7 million for bots that answer customer questions over the phone | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
Autonomous customer service agents are fast becoming the rule rather than the exception, and that’s partly because consumers seem to pr... |
| 24.07.2019 | Replicant raises $7 million for bots that answer customer questions over the phone | Autonomous customer service agents are fast becoming the rule rather than the exception, and that’s partly because consumers seem to prefer it that way. According to research published last year by Vonage subsidiary NewVoiceMedia, 25% of pe... |
| 17.03.2019 | The experience economy is here, and it depends on experience data | Before the new millennium began – when applications lived in the backend, clouds only held rain, and uber was just an adjective – the experience economy was theorized in Harvard Business Review. Two decades later, we’ve reached the future t... |
| 17.03.2019 | The experience economy is here, and it depends on experience data | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Before the new millennium began – when applicatio... |
| 13.03.2019 | Glia raises $20 million to unify voice, video, and chatbots | Did you miss a session from GamesBeat Summit 2022? All sessions are available to stream now. Learn more.
Multimodality is fast becoming the norm in the $350 billion customer service industry. According to research published last year by Von... |
| 13.03.2019 | Glia raises $20 million to unify voice, video, and chatbots | Multimodality is fast becoming the norm in the $350 billion customer service industry. According to research published last year by Vonage company NewVoiceMedia, three-quarters of customers prefer to have their queries handled by a live age... |
| 14.02.2019 | Can AI Bring Customer Service Into the 21st Century? Thankful Thinks So | Why is it that customer service never seems to get any innovation attention? For decades, providing great customer service has been a constant challenge and expense, yet relatively few technologies exist to ease the difficulty or cost. Sale... |
| 07.12.2018 | NewVoiceMedia announces winners of The CONVO Awards 2018 | – NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has announced the winners of its CONVO Awards for 2018.
The company launched the awards to showcase the great conver... |
| 07.12.2018 | NewVoiceMedia announces winners of The CONVO Awards 2018 | LONDON, 7 December, 2018 – NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has announced the winners of its CONVO Awards for 2018.
The company launched the awards to ... |
| 06.12.2018 | New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots | The research underscores the need to be purposeful when using chat bots; notes sharing sensitive information, lack of understanding and inability to solve issues among top concerns when using chat bots for service interactions
LONDON, 6 Dec... |
| 13.11.2018 | NewVoiceMedia wins Digital Innovation Award for speech analytics solution | Conversation Analyzer identified as most innovative technology in customer excellence category
LONDON, 13 November, 2018 – NewVoiceMedia, a Vonage Company (NYSE:VG) and a leading global provider of cloud contact centre and inside sales solu... |
| 31.10.2018 | Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia | NVM Platform supports improved coaching and performance management; interaction assistance; and personalized customer service
LONDON, 31 October, 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solut... |
| 26.10.2018 | NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe | Company placed highest for ability to execute, also evaluated for completeness of vision
LONDON, 26 October, 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been positioned by Gartner... |
| 11.10.2018 | NewVoiceMedia named in FT Future 100 2018 | LONDON, 11 October, 2018 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been named in the inaugural FT Future 100, an annual list compiled by The Financial Times which celebrates fast grow... |
| 04.10.2018 | NewVoiceMedia named a Strong Performer in 2018 Cloud Contact Centre vendor evaluation | LONDON, October 4, 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has been positioned as a Strong Performer in The Forrester Wave™: Cloud Contact Centers, Q3 2018.
The Forrester Wave™ fol... |
| 02.10.2018 | Benefit Management Solutions transforms contact centre operations and customer experience with NewVoiceMedia | Benefits administration firm reports improved reliability and quality assurance after implementing the NVM platform
LONDON 2 October 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today a... |
| 20.09.2018 | Term Sheet — Thursday, September 20 | 5 Qs WITH A DEALMAKER
Good morning, Term Sheet readers.
Paid Content You can't secure what you can't see From ExtraHop
But to Wolfe, they’re anything but. “I’m looking for things that feel like they were once written about in science fictio... |
| 20.09.2018 | Vonage aquires cloud contact center provider startup NewVoiceMedia for $350 million in cash | To advance its strategy in providing integrated and cloud communications platform, Vonage has acquired NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, for $350 million in cash. The acquisition co... |
| 20.09.2018 | Vonage Acquires NewVoiceMedia, for $350M | Holmdel, New Jersey based Vonage Holdings Corp. (NYSE: VG) is to acquire NewVoiceMedia, a Basingstoke, Hampshire-based cloud contact center company, for $350m.
The deal is expected to close in the fourth quarter of 2018, subject to standard... |
| 20.09.2018 | UK-based cloud contact centre provider NewVoiceMedia acquired by Vonage for $350 million | Vonage, the US-based Internet telephony service provider, has announced the acquisition of the UK-founded cloud contact centre company NewVoiceMedia for $350 million in an all-cash deal.
NewVoiceMedia claims to have more than 700 primarily ... |
| 20.09.2018 | Vonage acquires cloud-based contact center startup NewVoiceMedia for $350M in cash | More consolidation is afoot in the world of cloud-based voice services. Today, Vonage — once a VoIP pioneer that today offers cloud-based unified communications and other IP services in the business market — announced that it would acquire ... |
| 18.09.2018 | NewVoiceMedia partners with Rapid7 to transform its customer experience and contact centre operations | LONDON 18 September 2018 – NewVoiceMedia, a global provider of cloud contact centre and inside sales solutions, today announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its g... |
| 13.09.2018 | NewVoiceMedia named by Forbes as one of world's top 100 cloud companies | LONDON 13 September 2018 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, has for the third consecutive year been named in the Forbes 2018 Cloud 100, the definitive list of top 100 private cloud... |
| 30.08.2018 | Tungsten Network selects NewVoiceMedia as contact centre partner to transform service experience for global customer base | LONDON, 30 August 2018 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced today that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering except... |
| 23.08.2018 | Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia | LONDON 23 August 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” ... |
| 09.07.2018 | How to Measure Your Customers' Happiness Score (and Why That Matters) | July 9, 2018 5 min read
Opinions expressed by Entrepreneur contributors are their own.
Happy customers make for a happy business owner ... and on the other hand, unhappy customers can really bring you down.
If you're a business owner, you a... |
| 03.07.2018 | NewVoiceMedia wins 2018 Customer Sales and Service World Award | LONDON July 3, 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that the NVM Platform has won a 2018 Customer Sales and Service World Award.
The annual Customer Sales and Se... |
| 21.06.2018 | NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Center in the Cloud Value Index | LONDON, 21 June 2018 – NewVoiceMedia, a global provider of cloud contact centre and inside sales technology, has been named a Leader by Ventana Research in its 2018 Value Index for Contact Center in the Cloud. NVM achieved top positions for... |
| 14.06.2018 | Click Travel voyages to the cloud to transform customer service experience | LONDON, June 14 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has helped Click ... |
| 12.06.2018 | NewVoiceMedia wins 2018 Cloud Computing Product of the Year Award | LONDON 12 June 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that the NVM Platform has won a 2018 Product of the Year Award, presented by Cloud Computing Magazine and glo... |
| 05.06.2018 | SOLARWATT to transform service experience for European customer base with NewVoiceMedia | LONDON, 5 June 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, is helping SOLARWATT GmbH enhance its customer experience and sales performance with its NVM platform.
SOLARWATT, the Dresde... |
| 17.05.2018 | NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service | Brands are failing to create the positive, emotive experiences that drive customer loyalty
LONDON, 17 May 2018 – New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that 42... |
| 01.05.2018 | NewVoiceMedia named in FT 1000 list of Europe's fastest-growing companies | LONDON, 1 May 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised as one of Europe’s fastest growing companies in the FT 1000, a ranking published by the Financial Times a... |
| 22.03.2018 | NewVoiceMedia named in 2018 Inc. 5000 list of fastest-growing private companies in Europe | LONDON, 22 March 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised in the 2018 Inc. 5000 list of fastest-growing private companies in Europe.
The 2018 Inc. 5000 Europe l... |
| 21.03.2018 | NewVoiceMedia named finalist in Top 10 Technology Awards 2018 | LONDON, 21 March, 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been named a finalist in the 2018 Call Centre Helper Top 10 Contact Centre Technology Awards.
The awards were founded... |
| 20.03.2018 | NewVoiceMedia celebrates double win at Southern Tech 100 Awards | LONDON, 20 March 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been named Innovative Tech Company of the Year and Software Developer of the Year at the Southern Tech 100 Awards.
The... |
| 14.03.2018 | NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring '18 release, to deliver exceptional customer experiences | LONDON, 14 March 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transforma... |
| 13.03.2018 | Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience | LONDON, 13 March 2018 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology, today announced that Berlin-based food-delivery service, Delivery Hero AG, has selected its platform to transform its global cust... |
| 06.03.2018 | NewVoiceMedia wins 2018 Stevie® Award for sales and customer service | LONDON, 6 March 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has won a 2018 St... |
| 28.02.2018 | NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award | LONDON 28 February 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, today announce... |
| 14.02.2018 | NewVoiceMedia closes $50m Series E round | Leading cloud-based contact centre vendor NewVoiceMedia today announced it has secured a $50m Series E round of funding, set to back another major period of expansion for the business.
Founded in 2009, NewVoiceMedia specialises in providing... |
| 17.01.2018 | NewVoiceMedia appoints John Eng as new Chief Marketing Officer | LONDON, 17 January 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has appointed ... |
| 08.01.2018 | NewVoiceMedia appoints Dennis Fois as new CEO | LONDON, 8 January 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, announced today that its Board of Directors have appointed ... |
| 19.12.2017 | Research finds UK sales reps lose six weeks a year to admin tasks | Lack of automation capabilities syphon significant time, decreasing the value of CRM software investments
LONDON, December 19 2017 – New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technol... |
| 07.12.2017 | Esker moves to the cloud to transform customer service experience | LONDON, 7 December 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Esker has transformed its customer se... |
| 27.11.2017 | NewVoiceMedia strengthens leadership team with appointment of SVP Customer Success | LONDON, November 27, 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has appointed Chris Haggis as senior vice president of c... |
| 22.11.2017 | NewVoiceMedia named finalist in SalesTech Awards | LONDON, November 22 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named a finalist in the 2017 SalesTech Awards.
T... |
| 01.11.2017 | NewVoiceMedia wins 2017 Tech Culture Award for second consecutive year | LONDON, 1 November 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a Tech Culture Award for the second consecutive ye... |
| 30.10.2017 | Spotzer to transform service experience for global customer base with NewVoiceMedia | LONDON, 30 October 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is helping Spotzer enhance its contact centre operations and glob... |
| 23.10.2017 | NewVoiceMedia positioned as a Leader in Gartner Magic Quadrant for Contact Centre as a Service, Western Europe | Company placed in Leaders Quadrant for its completeness of vision and ability to execute
LONDON, October 23, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have... |
| 19.10.2017 | NewVoiceMedia wins AI Global Excellence Award for inside sales technology | LONDON, 19 October 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a 2017 AI Global Excellence Award in the Best Sale... |
| 17.10.2017 | NewVoiceMedia wins 2017 CUSTOMER Contact Center Technology Award | ContactWorld honoured for improving customer service technology and the customer experience
LONDON, 17 October 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to ha... |
| 04.10.2017 | NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe | Company named in ‘Accel EuroScape’ based on market attractiveness, level of technology differentiation, strength of the team and market traction
LONDON, October 4, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and ... |
| 21.09.2017 | NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London | LONDON, 21 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, unveiled its latest product enhancements at CloudFest Lo... |
| 19.09.2017 | NewVoiceMedia named most advanced call centre solutions provider in 2017 Technology Awards | LONDON, 19 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named most advanced call centre solutions provi... |
| 14.09.2017 | NewVoiceMedia's CloudFest London attracts top thought leaders to showcase useful innovation in action | LONDON, 14 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is hosting its second CloudFest London event on 20 Septe... |
| 12.09.2017 | NewVoiceMedia recognised as one of Britain’s fastest growing tech firms by the Sunday Times | LONDON, 12 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been recognised in the Sunday Times Hiscox Tech Trac... |
| 06.09.2017 | Contact centre technology research finds businesses are failing to keep up with customer expectations | LONDON, 6 September 2017 – New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that many UK businesses lack the contact centre capabilities to meet customer expectations. T... |
| 24.08.2017 | Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative | Benefits administration outsourcing company implements ContactWorld to enhance customer service and contact centre efficiency
LONDON, 24 August 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technol... |
| 15.08.2017 | NewVoiceMedia appoints President and Chief Operating Officer to strengthen U.S. presence | LONDON, 15 August 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that it has appointed Dennis Fois as Presid... |
| 03.08.2017 | NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards | LONDON, 3 August 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its ContactWorld platform is a finalist... |
| 01.08.2017 | NewVoiceMedia präsentiert Lösung zur Sprachanalyse von Kundengesprächen als Teil des neuen Release Sommer '17 | NewVoiceMedia stellt heute das neue Release für Sommer ’17 vor. Highlight ist die integrierte und leistungsstarke Lösung zur Sprachanalyse, die den Vertriebs- und Service-Teams in den Unternehmen zu mehr Erfolg verhilft. Im Zusammenhang mit... |
| 31.07.2017 | NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations | LONDON, 31 July 2017 – NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the la... |
| 27.07.2017 | NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards | LONDON, 27 July 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been awarded twice in Corporate Vision’s 2017 Technology ... |
| 26.07.2017 | NewVoiceMedia wins 2017 Best in Biz Award for Enterprise Product of the Year | LONDON, 26 July 2017 - NewVoiceMedia today announced that its ContactWorld solution has been named an Enterprise Product of the Year in the Best in Biz Awards 2017 International, the only independent global business awards programme judged ... |
| 18.07.2017 | NewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award | ContactWorld solution recognised for exceptional innovation
LONDON, July 18 2017 — NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, t... |
| 11.07.2017 | NewVoiceMedia named by Forbes as one of world's top 100 cloud companies | LONDON, 11 July 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has for the second consecutive year been named in the Forbes ... |
| 10.07.2017 | NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience | LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint® Systems Inc., a global lead... |
| 30.06.2017 | NewVoiceMedia recognised among Companies to Inspire Britain 2017 | LONDON, 30 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has ranked among the London Stock Exchange Group’s ‘1,000 Com... |
| 27.06.2017 | FCR Media to transform sales and service performance with NewVoiceMedia | LONDON, 27 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that FCR Media Belgium NV has chosen its Cont... |
| 20.06.2017 | Selectra selects NewVoiceMedia as its preferred contact centre partner | Firm replaces telephony infrastructure from Talkdesk with ContactWorld to enhance customer experience throughout Europe
LONDON, 20 June 2017 – NewVoiceMedia, a global provider of cloud contact centre and inside sales technology that enables... |
| 07.06.2017 | Security Benefit achieves industry leading growth with NewVoiceMedia | Security Benefit accelerates 125 years of history and innovation with cloud contact centre technology
LONDON, 7 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses... |
| 01.06.2017 | NewVoiceMedia presents customer success with a comedic twist at CloudFest for Service | LONDON, 1 June 2017 – CloudFest for Service, an afternoon featuring insights, innovators and improv comedy focused on customer success, is coming to San Francisco on 15 June. Hosted at Wine & Wall at One Market by NewVoiceMedia, a leadi... |
| 30.05.2017 | NewVoiceMedia's ContactWorld named best contact centre solution in Top 10 Technology Awards | LONDON, 30 May 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won the 2017 Call Centre Helper Top 10 Contact Centre Tech... |
| 16.05.2017 | NewVoiceMedia accelerates expansion in Germany with Munich office | LONDON, 16 May 2017 – NewVoiceMedia GmbH, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is continuing its rapid expansion throughout Germany with... |
| 16.05.2017 | NewVoiceMedia eröffnet neue Niederlassung in München | München, 16. Mai 2017 – NewVoiceMedia GmbH, ein weltweit tätiger Anbieter von Technologien für den Vertriebsinnendienst und Contact Center, mit denen Unternehmen ihren Service verbessern können, baut sein Geschäft in Deutschland mit einer n... |
| 09.05.2017 | NewVoiceMedia wins two TMT News 2017 Telecoms Awards | LONDON, 9 May 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has scooped two 2017 Telecoms Awards from TMT News. The company... |
| 27.04.2017 | Paysafe enhances productivity and customer experience with NewVoiceMedia | LONDON, 27 April, 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased... |
