| Date | Title | Description |
| 18.08.2026 | Verse.ai Honored as 2026 "Overall PropTech Company of the Year" in PropTech Breakthrough Awards Program | Prestigious Annual Awards Program Recognizes Breakthrough Innovation in the Global Real Estate Technology Industry
SANDY, Utah, Aug. 18, 2026 /PRNewswire-PRWeb/ -- Verse.ai, a NiCE company focused on improving customer experiences and lead ... |
| 24.07.2026 | - | As client expectations rise, phone messaging has become a critical, and often overlooked, part of the customer experience. VoicePrompts AI replaces a process that used to take weeks with instant, self-service creation and management, backed... |
| 08.07.2026 | NiCE delivers Workforce Empowerment Suite for uniting the hybrid AI workforce | NiCE delivers Workforce Empowerment Suite for uniting the hybrid AI workforce
NiCE is releasing the Workforce Empowerment Suite, giving enterprises one operating model to manage, govern, and empower human employees and AI agents at scale.
A... |
| 01.07.2026 | NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets | - |
| 18.06.2026 | IR further extends end‑to‑end observability for contact centers with Collaborate for NICE CXone | SYDNEY, June 18, 2026 /PRNewswire/ -- Integrated Research ("IR"), a leading global observability software provider, today announced that its UC&C observability solution, Collaborate, now supports NICE CXone, one of the world's... |
| 16.06.2026 | Konecta Launches Kolibri, an Agentic Platform, to Speed Up Enterprise Deployment of Agentic AI and End ‘Pilot Purgatory’ | a global leader in customer experience (CX) and digital services, today announced the launch of Kolibri, its agentic AI orchestration platform designed to help enterprises move from AI experimentation to production.
Across industries, organ... |
| 19.05.2026 | Atlas, a NiCE company, merges under Verse.ai as a unified AI provider spanning digital to SMS | Atlas and Verse, both NiCE companies, merge under the Verse brand, combining two fully-managed AI solutions that work together synergistically.
SANDY, Utah, May 19, 2026 /PRNewswire-PRWeb/ -- Atlas, formerly AtlasRTX, provides AI-powered so... |
| 06.05.2026 | Verse.ai integrates with VoApps to combine text outreach with DirectDrop Voicemail | As phone answer rates drop, Verse.ai, an AI-powered texting platform, integrates with VoApps to enable SMS and voicemail delivery for non-intrusive outreach.
SANDY, Utah, May 6, 2026 /PRNewswire-PRWeb/ -- Verse.ai, a NiCE company, which foc... |
| 07.04.2026 | Beyond the billion-dollar banking oversight: How process intelligence can surface vital warning signs | - |
| 07.04.2026 | OGC Adds 10 Partners in Q1, Expanding Its Bench Across Key Practice Areas | New partners strengthen OGC's ability to deliver practical, business-minded counsel across critical areas of clients' businesses.
BOSTON, April 7, 2026 /PRNewswire-PRWeb/ -- Outside General Counsel LLP ("OGC"), a national law firm... |
| 11.03.2026 | Salesforce Aims to End the ‘Frankenstein’ Contact Center With Agentforce | For decades, the contact center has been the “Frankenstein” of the enterprise tech stack. You have a CRM from one vendor, a telephony system from another, a separate AI bot platform, add-on workforce management, and perhaps a third-party an... |
| 26.02.2026 | AI-powered contextual service now critical in Australia | - |
| 23.02.2026 | Beyond technology: How leadership drives contact centre performance | - |
| 14.02.2026 | UK CIOs struggle to govern surge in business AI agents | - |
| 10.02.2026 | EU okays Google’s $32 billion Wiz deal, in largest-ever buyout of Israeli-founded tech co
Discover ‘The Great Eagle’ of Jewish Tradition | The largest-ever purchase of an Israeli-founded tech company on Tuesday passed a key hurdle after European antitrust regulators cleared the acquisition of cybersecurity unicorn Wiz by Alphabet’s Google for a staggering $32 billion.
The Euro... |
| 29.01.2026 | Study finds AI ads rival humans when visuals build trust | - |
| 23.12.2025 | Israeli tech firms expanded their workforces in Europe during war, study shows | Israeli tech companies have continued to expand their operations in Europe and have hired more employees, despite growing anti-Israel sentiment in some of the continent’s countries ignited by the war with the Hamas terror group, according t... |
| 22.12.2025 | Enterprise Connect 2026 Adds AWS, Zoom, RingCentral to Keynotes | Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, today announced new additions to its 2026 keynote lineup, featuring senior leaders from Amazon Web Services, Zoom and RingCentral on ... |
| 18.12.2025 | AI & automation face 2026 shakeout on real business value | - |
| 17.12.2025 | AI’s double-edged role in Australia’s burnout paradox | - |
| 17.12.2025 | From metrics to meaning: Rethinking KPIs in contact centres | - |
| 16.12.2025 | Odigo acquisition boosts ALE Connect hybrid CCaaS push | - |
| 12.12.2025 | NiCE Launches Local Dedicated CXone Mpower Instance in South Africa | NiCE (Nasdaq: NICE) today announced the official launch and general availability of NiCE CXone Mpower on a dedicated, local instance in South Africa, marking a significant expansion of its AI-powered customer experience platform within the ... |
| 06.11.2025 | Top Predictive Analytics Tools for Enhancing Customer Communication | Predictive analytics tools are revolutionizing customer interactions by enabling businesses to anticipate needs and personalize outreach. In contact centers, sales teams, and service desks, these tools utilize machine learning to predict be... |
| 04.11.2025 | United Founders Launches €80 Million Fund to Back Europe’s Next Tech Decacorns | Europe ~
Company:
United Founders, an €80 million venture fund and founders’ community, has just launched to back Europe’s next generation of frontier technology startups. The fund focuses on sectors such as quantum computing, cybersecurity... |
| 04.11.2025 | Europe’s founders unite: new Fund aims to build Europe’s first trillion-dollar tech giants | Today over 100 founders and operators from across Europe have joined forces to launch United Founders, a new Pre-Seed and Seed-stage fund dedicated to supporting deeptech and emerging tech startups.
United Founders was created by Vít Horký ... |
| 03.11.2025 | Tata Communications and NiCE Partner to Transform Global Contact Centres with AI-Powered Customer Engagement | Strategic alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experience at scale
MUMBAI, India, Nov. 3, 2025 /PRNewswire/ -- Tata Communications today announced a st... |
| 13.10.2025 | Salesforce adds voice calling to Agentforce AI customer service software | Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls.
The Agentforce product, which also includes text chat, now has more than 12,000 implementations, Sa... |
| 13.10.2025 | Brennan selects NiCE CXone Mpower to drive customer service upgrade | - |
| 02.10.2025 | Dan Ives says AI-related M&A ‘floodgates’ are about to open. Here are his takeover picks | Notable technology industry analyst Dan Ives says Big Tech companies and private equity firms are gearing up to make a flurry of acquisitions to stay ahead in the AI arms race. The analyst shared his picks for stocks that are prime acquisit... |
| 11.09.2025 | NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS | - |
| 03.09.2025 | The key to AI-powered customer experience? Integration, trust, and the human edge, reveals new MIT Technology Review Insights report | CAMBRIDGE, Mass., Sept. 3, 2025 /PRNewswire/ -- A new report by MIT Technology Review Insights reveals how brands can deliver enhanced customer experience, balancing AI with the human touch.
The new report, "The connected customer,&quo... |
| 29.08.2025 | Wrangling and refining content for generative search with NiCE | Wrangling and refining content for generative search with NiCE
As organizations rush to adopt generative AI, many struggle with content quality and disconnected workflows. How do you streamline all the knowledge you have within the organiza... |
| 20.08.2025 | Strolid, Frontline Group Transform Contact Centers With Virtual AI | In a strategic alliance that blends empathy, intelligence, and execution, Frontline Group and Strolid are joining forces to embed vCons (Virtualized Conversations), a groundbreaking data standard for call intelligence, into the modern conta... |
| 14.08.2025 | NiCE Expands Salesforce Partnership to Boost Customer Service Workflows | NiCE (Nasdaq: NICE) today announced an expanded strategic partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NiCE CXone Mpower and Salesforce Service Cloud. After launching B... |
| 14.08.2025 | Teneo.ai Achieves UK Cyber Essentials Certification, Boosting Global Trust and Public Sector Readiness | Teneo.ai Achieves UK Cyber Essentials Certification, Boosting Global Trust and Public Sector Readiness
Thu, Aug 14, 2025 12:42 CET Report this content
Teneo.ai today announced it has achieved Cyber Essentials certification, the UK Governmen... |
| 14.08.2025 | Teneo.ai Reveal How Financial Services Leaders Are Achieving 60% Call Containment with Voice-First Agentic AI | Teneo.ai Reveal How Financial Services Leaders Are Achieving 60% Call Containment with Voice-First Agentic AI
Thu, Aug 14, 2025 12:00 CET Report this content
Exclusive On Demand Webinar Showcases Revolutionary Integration That Reduces Costs... |
| 13.08.2025 | DMG Consulting to Deliver Exclusive Webinar on CAI Implementation Best Practices | DMG Consulting to Deliver Exclusive Webinar on CAI Implementation Best Practices
Wed, Aug 13, 2025 09:00 CET Report this content
Industry Leaders Share Field-Tested Strategies for Successful Conversational AI Deployments That Maximize Value... |
| 08.08.2025 | Medtronic and Teneo.ai to Showcase Groundbreaking Compliance-First Approach to AI in Healthcare During Exclusive Webinar | Medtronic and Teneo.ai to Showcase Groundbreaking Compliance-First Approach to AI in Healthcare During Exclusive Webinar
Fri, Aug 08, 2025 16:16 CET Report this content
Global Medical Device Leader Partners with Voice-First Agentic AI Platf... |
| 07.08.2025 | Teneo.ai Launches Contact Center ROI Calculator to Help Enterprises Quantify AI Transformation Benefits | Teneo.ai Launches Contact Center ROI Calculator to Help Enterprises Quantify AI Transformation Benefits
Thu, Aug 07, 2025 12:09 CET Report this content
New Interactive Tool Enables C-Level Executives to Calculate Precise Savings from Voice-... |
| 06.08.2025 | TENEO AI: Invitation to presentation of Q2 report 2025 | TENEO AI: Invitation to presentation of Q2 report 2025
Wed, Aug 06, 2025 12:58 CET Report this content
Teneo.ai (SSME:TENEO), the enterprise AI product provider for contact centers, will release the interim report for the second quarter of ... |
| 01.08.2025 | +++ Cognigy +++ Makersite +++ NATO Innovation Fund +++ EQT Ventures +++ Isartal Ventures +++ | Was gibt’s Neues? In unserem #StartupTicker liefern wir eine kompakte Übersicht über die wichtigsten Startup-Nachrichten des Tages (Freitag, 1. August). #STARTUPLAND
SAVE THE DATE: Am 5. November findet unsere zweite STARTUPLAND statt. Es e... |
| 01.08.2025 | TalkTalk bags £100M, Klarna granted UK EMI licence, and European DIGITAL SME Alliance slams EU–US trade deal | This week we tracked more than 50 tech funding deals worth over €967 million, and over 20 exits, M&A transactions, rumours, and related news stories across Europe. In addition to this week's top financials, we've also indexed the most i... |
| 29.07.2025 | +++ Cognigy +++ NiCE +++ Holidu +++ Stiftungen +++ Venture Capital +++ USA +++ KI +++ | Was gibt’s Neues? In unserem #StartupTicker liefern wir eine kompakte Übersicht über die wichtigsten Startup-Nachrichten des Tages (Dienstag, 29. Juli). #STARTUPLAND
SAVE THE DATE: Am 5. November findet unsere zweite STARTUPLAND statt. Es e... |
| 28.07.2025 | NiCE kauft Cognigy für 955 Millionen – Project Q sammelt 7,5 Millionen ein – Saint Sass erhält 5 Millionen | Im #DealMonitor für den 28. Juli werfen wir einen Blick auf die wichtigsten, spannendsten und interessantesten Investments und Exits des Tages in der DACH-Region. Alle Deals der Vortage gibt es im großen und übersichtlichen #DealMonitor-Arc... |
| 28.07.2025 | NiCE to Acquire Cognigy | NiCE (NASDAQ: NICE), a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational and agentic AI. This strategic acquisition ... |
| 28.07.2025 | German AI startup Cognigy hoovered up by US customer service firm NiCE | A German AI agents startup is being acquired by a US customer service company in a near $1bn deal, in what is thought to be Europe’s biggest AI exit to date.
German startup Cognigy, founded in 2016, is backed by Insight Partners, DN Capital... |
| 28.07.2025 | NiCE to Buy Cognigy | NiCE (NASDAQ: NICE), a NYC-based company which specializes in AI-powered customer experience, acquired Cognigy, a Düsseldorf, Germany-based conversational and agentic AI company.
The amount of the deal was not disclosed.
The acquisition wil... |
| 16.07.2025 | Teneo.ai Achieves Top Scores for Customer Satisfaction Across Vendor Categories in DMG Consulting's 2025 Conversational AI Solutions Report | Teneo.ai Achieves Top Scores for Customer Satisfaction Across Vendor Categories in DMG Consulting's 2025 Conversational AI Solutions Report
Wed, Jul 16, 2025 14:00 CET Report this content
Voice-First Agentic AI Platform Earns Perfect Scores... |
| 25.06.2025 | NiCE and AWS: A New Era of AI-Powered Customer Experience | In the bustling world of customer service, the need for efficiency and personalization is paramount. Enter NiCE, a leader in customer service automation, and its strategic partner, Amazon Web Services (AWS). Together, they are redefining th... |
| 25.06.2025 | Bulletin from the Annual General Meeting in Teneo AI AB | Bulletin from the Annual General Meeting in Teneo AI AB
Wed, Jun 25, 2025 11:43 CET Report this content
Teneo AI AB ("Teneo.ai" or the "Company") has today, on 25 June 2025, held its annual general meeting whereby the sh... |
| 25.06.2025 | Teneo.ai Launches First Voice AI Accelerator for Genesys Cloud Platform | Teneo.ai Launches First Voice AI Accelerator for Genesys Cloud Platform
Wed, Jun 25, 2025 15:49 CET Report this content
Purpose-built voice-first agentic AI solution delivers proven enterprise results with $32 million in monthly customer sa... |
| 24.06.2025 | NiCE Expands AWS Ties to Advance AI in CXone Mpower | NiCE announced the next evolution of its strategic relationship with Amazon Web Services, Inc. (AWS), announcing a new collaboration to accelerate a shared vision to innovate the development, deployment and scaling of intelligent AI-powered... |
| 24.06.2025 | NiCE releases CXone Mpower Agents, designed to boost CX journeys | NiCE releases CXone Mpower Agents, designed to boost CX journeys
NiCE is launching CXone Mpower Agents, an innovation that enables fully automated, AI agents to be created and deployed to immediately work across the customer service ecosyst... |
| 23.06.2025 | Medison and Everest Medicines: Pioneering the Future of Global Biotech | In the ever-evolving landscape of biotechnology, two companies are making significant strides: Medison and Everest Medicines. Both are reshaping the way therapies reach patients, particularly in underserved markets. Their recent development... |
| 20.06.2025 | The Future of Customer Experience: How NiCE and ThoughtSpot are Redefining Data-Driven Insights | In the fast-paced world of customer experience (CX), data is the new gold. Companies are digging deep to unearth insights that can transform interactions into lasting relationships. Two players are leading this charge: NiCE and ThoughtSpot.... |
| 18.06.2025 | Medison Expands Global Leadership Team with Chief Business Officer and Chief Legal & Compliance Officer | Strategic appointments reflect Medison's continued investment in global scale and operational excellence
PETACH TIKVA, Israel, June 18, 2025 /PRNewswire/ -- Medison, the creator of a first-of-its-kind unified global commercialization platfo... |
| 17.06.2025 | NiCE & Snowflake partner to boost secure AI-driven data sharing | - |
| 17.06.2025 | NICE CXone Mpower Taps Snowflake to Scale Secure CX Automation | NiCE announced a strategic collaboration with Snowflake, the AI Data Cloud company, to unlock the full value of customer interaction data by enabling seamless, secure data sharing across the front, middle and back office through Snowflake S... |
| 17.06.2025 | NiCE Advances AWS Strategic Collaboration, Accelerating Agentic AI Across CXone Mpower Platform | Expanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate intelligent automation across every role and workflow in the enterprise
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| 10.06.2025 | The Future of Customer Experience: A New Era of Integration and Intelligence | In the bustling world of business, customer experience (CX) is the golden key. Companies are realizing that to thrive, they must not only attract customers but also keep them engaged and satisfied. Recent research from Information Services ... |
| 09.06.2025 | Software Suites, AI Reshaping Customer Experience, ISG Says | The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and relationships with their customers, according to new research from global AI-cente... |
| 02.06.2025 | Teneo AI AB’s Annual Report for 2024 has been made public | Teneo AI AB’s Annual Report for 2024 has been made public
Mon, Jun 02, 2025 11:02 CET Report this content
The annual report is available in English on Teneo.ai’s Investors website.
To read the full report, please visit https://www.teneo.ai/... |
| 29.05.2025 | The Future of Customer Experience: AI Takes Center Stage at Interactions International 2025 | The landscape of customer experience (CX) is evolving. A seismic shift is underway, driven by artificial intelligence (AI) and automation. This transformation will be on full display at Interactions International 2025, a premier event set t... |
| 28.05.2025 | NICE Actimize Empowers SURVEIL-X with Generative AI, Launching a New Era in Market Abuse and Conduct Risk Detection | Related Posts
SurgeONE.ai Acquires MGL Consulting — Uniting Four Decades of Trusted Compliance Expertise with Agentic AI Innovation
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Infosys Launches Over 200 Enterprise AI Agents, Part of Infosys Topaz™ AI Offerings and Google ... |
| 27.05.2025 | NICE Announces Interactions International 2025 | NICE is excited to announce Interactions International 2025, the premier customer experience (CX) event of the year, taking place July 1-2, 2025, at Allianz Stadium in Twickenham, London. This two-day conference will unite 1,000 industry le... |
| 15.05.2025 | ClearCompany Appoints Rhiannon Staples as New Chief Marketing Officer | Rhiannon Staples Joins ClearCompany as CMO
Staples' appointment signals ClearCompany's brand, product, and market expansion.
BOSTON, May 15, 2025 /PRNewswire-PRWeb/ -- ClearCompany, the talent management platform that empowers HR to recruit... |
| 10.05.2025 | Navigating the Future of Customer Experience: The Power of Knowledge Management and AI | In the fast-paced world of business, customer experience is the golden key. It unlocks loyalty, drives sales, and builds reputations. But how do companies enhance this experience? The answer lies in knowledge management (KM) and artificial ... |
| 09.05.2025 | NICE Announces Interactions 2025, Featuring Celebrity Keynote Kristen Bell | NICE (Nasdaq: NICE) today announced Interactions 2025, the industry’s leading customer experience (CX) event, to take place June 16-18 at the Aria Hotel in Las Vegas. Over three dynamic days, businesses will gain a clear, actionable bluepri... |
| 09.05.2025 | How to transform KM for downstream benefits with M-Files, Verint, and NICE | How to transform KM for downstream benefits with M-Files, Verint, and NICE
The implications of leveraging AI and automation for KM are expansive, promising streamlined workflows, enhanced collaboration, better search results, reduced errors... |
| 05.05.2025 | Teneo.ai Achieves SOC 2 Type II Attestation, Reinforcing Enterprise-Grade Security for its Agentic AI Platform | Teneo.ai Achieves SOC 2 Type II Attestation, Reinforcing Enterprise-Grade Security for its Agentic AI Platform
Mon, May 05, 2025 14:00 CET Report this content
Teneo.ai, a leader in enterprise Agentic AI solutions, today announced the succes... |
| 11.04.2025 | NICE Named a Leader in CCaaS by Independent Research Firm | NICE (Nasdaq: NICE) today announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Platforms, Q2 2025 report identifies NICE among the... |
| 07.04.2025 | NovelVox Partners with Creatio to Empower Agents with Connected Workspace | The new partnership aims to streamline contact center operations with embedded telephony integration within Creatio, enabling automated workflows and a unified view of relevant customer data.
ROSWELL, Ga., April 7, 2025 /PRNewswire-PRWeb/ -... |
| 26.03.2025 | NICE Partners with Deloitte Digital to Boost Customer Experience with AI and Automation | Share
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NICE has partnered with Deloitte Digital to boost customer experience with AI and automation.
Takeaway Points NICE has partnered with Deloitte Digital. The aim is to boost customer experience with AI and automa... |
| 20.03.2025 | NICE named leader in IDC's 2024 conversational AI report | - |
| 18.03.2025 | NICE Launches CXone Mpower Orchestrator | NICE announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a singl... |
| 20.12.2024 | Teneo.ai: Pioneering the Future of Customer Service with AI Innovation | In the bustling world of customer service, Teneo.ai is a lighthouse guiding businesses through the fog of inefficiency. With a staggering deployment of over 17,000 AI agents, Teneo.ai is not just a player; it’s a game changer. This monument... |
| 20.12.2024 | AI in life sciences and healthcare | The life sciences and healthcare industries have critical challenges to overcome in 2025. Costs in both are on the rise, forcing business leaders to seek out more efficient methods for developing and delivering new products and services. Ad... |
| 19.12.2024 | The Future of Sustainable Materials: baCta's Revolutionary Rubber | In a world grappling with climate change, the quest for sustainable materials is more urgent than ever. Traditional rubber production is a prime culprit, contributing to deforestation and pollution. Enter baCta, a French biotech company tha... |
| 19.12.2024 | Cloud contact centre market grows, driven by demand for customer engagement | The global cloud-based contact centre market is anticipated to reach USD $26,846.9 million by 2024, with a projected CAGR of 17.7% from 2024 to 2034, potentially surpassing USD $136,991.2 million by the end of this period.
Cloud-based conta... |
| 19.12.2024 | Modernizing Healthcare Communications with Cloud-Based Faxing | Tim Armstrong, Head of Product Management, Retarus
Healthcare organizations recognize that modern communication systems are crucial to enhancing operational efficiency and securing sensitive patient information. While some have been slow to... |
| 18.12.2024 | Glia Hires Ray Hicken as Executive Channel Advisor | Glia, the leader in customer interaction technology, announced that channel ecosystem powerhouse Ray Hicken has joined Glia as an executive channel advisor. In this role, Hicken is fortifying and expanding Glia’s channel strategy, accelerat... |
| 16.12.2024 | Teneo.ai Partners with AppDirect to Revolutionize Voice AI Solutions in the U.S., Delivering Up to 50% Cost Savings in AI-Driven Phone Support | Teneo.ai Partners with AppDirect to Revolutionize Voice AI Solutions in the U.S., Delivering Up to 50% Cost Savings in AI-Driven Phone Support
Mon, Dec 16, 2024 09:30 CET Report this content
Teneo.ai, a leader in Voice AI technology, is ple... |
| 11.12.2024 | Aragon Research Celebrates the 14th Annual Transform Event | Aragon Research Celebrates 14th Annual Transform Event
Aragon Research today hosted its 14th annual Transform event, a groundbreaking hybrid experience bringing together top executives, technology leaders, and industry analysts.
PALO ALTO, ... |
| 10.12.2024 | Exclusive: NICE CXone drives customer experience innovation in ANZ | The Managing Director of NICE CXone for Australia and New Zealand (ANZ), Rod Lester, is steering a revolution in customer experience.
With 300 organisations in the region using the platform and two new clients onboarding every three weeks, ... |
| 05.12.2024 | Aragon Research Releases the 2025 Globe™ Report on AI Agent Platforms in the Intelligent Contact Center | Aragon Research Globe™ for AI Agent Platforms in the Intelligent Contact Center (ICC), 2025
The rise of AI Agent Platforms marks a significant shift in the contact center landscape.
PALO ALTO, Calif., Dec. 5, 2024 /PRNewswire-PRWeb/ -- Arag... |
| 13.11.2024 | Zoom and Logitech: Shaping the Future of Work in ANZ | In the rapidly evolving landscape of remote work, two tech giants are making significant strides to enhance workplace efficiency and collaboration. Zoom has appointed Mike Johnson as the Head of Channel for Australia and New Zealand (ANZ), ... |
| 12.11.2024 | Aragon Research's 2025 Globe™ for Intelligent Contact Centers Highlights the Rise of Virtual Agents | The Aragon Research Globe™ for the Intelligent Contact Center, 2025
Aragon Research today released The Aragon Research Globe™ for the Intelligent Contact Center (ICCs), 2025
PALO ALTO, Calif., Nov. 12, 2024 /PRNewswire-PRWeb/ -- Aragon Rese... |
| 12.11.2024 | Zoom appoints Mike Johnson as Head of Channel for ANZ | Zoom has announced the appointment of Mike Johnson as the new Head of Channel for Australia and New Zealand, aiming to bolster its channel growth strategy in the region.
Mike Johnson brings over 20 years of leadership experience to Zoom, ha... |
| 05.11.2024 | A NEW CHAPTER IN CUSTOMER EXPERIENCE UNFOLDS IN MALAYSIA! | 9TH Annual CX Summit in Kuala Lumpur – The Next Chapter (13-14 November 2024)
KUALA LUMPUR, Malaysia, Nov. 5, 2024 /PRNewswire/ -- AI and Digital capabilities are elevating customer experience everywhere. In Malaysia, we look towards inspir... |
| 23.10.2024 | NICE unveils CXone Mpower for AI-driven service automation | NICE has launched CXone Mpower, a new platform designed to automate customer service processes at scale using artificial intelligence.
According to NICE, CXone Mpower enhances the existing CXone architecture by adding advanced services that... |
| 22.10.2024 | Teneo AI Launches ACCelerator Pack for Seamless Migration from End-of-Life Nuance IVR Technology | Teneo AI Launches ACCelerator Pack for Seamless Migration from End-of-Life Nuance IVR Technology
Tue, Oct 22, 2024 16:07 CET Report this content
As Nuance phases out its CX solutions by December 31st, Teneo AI is stepping up to offer busine... |
| 18.10.2024 | Bell partners with NICE to be the preferred European delivery partner for the whole of the NICE CXOne Suite | Bell Intergration and NICE partnership
Bell Integration Expands Its Portfolio to Include NICE, Driving AI-powered Digital Transformation in Contact Centres
By expanding our portfolio to include NICE’s entire suite of solutions, we are accel... |
| 16.10.2024 | NovelVox, The Leading Contact Center Integration Provider, Expands Its Integration Library to Include 100+ Applications | NovelVox
NovelVox, a leader in contact center integrations, is expanding its integration library with exciting new solutions for ACDs and other contact center platforms across the industry.
ROSWELL, Ga., Oct. 16, 2024 /PRNewswire-PRWeb/ -- ... |
| 18.09.2024 | Group Elite Enhances EliteKeep for Secure and Compliant Contact Center Recording Archive Management | Where should I store my call recordings for long term retention?
Multi-platform contact center recordings must be strategically accessible to be AI ready, and EliteKeep from Group Elite reduces the cost of maintaining outdated systems by 40... |
| 05.09.2024 | NICE: The Titan of CCaaS and AI Innovation | In the ever-evolving landscape of customer experience and contact center solutions, NICE stands tall. Recently, it was crowned the undisputed leader in Metrigy’s CCaaS MetriRank 2024 report. This accolade isn’t just a feather in its cap; it... |
| 05.09.2024 | Nice's Enlighten Copilot wins 2024 BIG Innovation Award | NICE has announced that its AI solution, Enlighten Copilot, has been named a winner in the 2024 BIG Innovation Awards for Artificial Intelligence Excellence, presented by the Business Intelligence Group.
The award recognises organisations a... |
| 05.09.2024 | NICE named as undisputed leader in Metrigy’s CCaaS MetriRank 2024 report | NICE (Nasdaq: NICE) today announced that it has been named the undisputed leader in Metrigy’s CCaaS MetriRank 2024 report, out of the top 10 vendors ranked. NICE was also named the top leader last year in Metrigy’s inaugural CCaaS MetriRank... |
| 05.09.2024 | CRM Magazine Names Its 2024 Industry Leaders in September | CRM 2024 Industry Awards
CRM magazine has announced the winners of its 23rd annual CRM Industry Awards in its September 2024 issue and during the Sept. 3 broadcast of "CRM Playaz," a weekly livestream podcast hosted by CRM industr... |
| 04.09.2024 | Innovative AI Products Spotlighted in Enterprise Connect AI | Enterprise Connect AI, a two-day Summit to help IT leaders learn how AI can help make their end users more productive, contact centers more profitable, customer experiences more powerful and IT operations more cost-effective, will feature i... |
