Operata is the experience management platform for cloud contact centers.
Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Then uses machine learning to diagnose issues, automatically take action and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's.
Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Then uses machine learning to diagnose issues, automatically take action and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's.
Location: Australia, Victoria, Melbourne
Employees: 1-10
Total raised: $2.2M
Founded date: 2017
Investors 1
| Date | Name | Website |
| - | Flying Fox... | flyingfox.... |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 05.08.2021 | Seed | $2.2M | - |
Mentions in press and media 6
| Date | Title | Description |
| 29.04.2026 | Operata launches 'Numéro' release for Genesys Cloud CX | In a room full of agentic AI promises, Operata delivers the observability to know if any of it is actually working. Someone needs to be honest about whether that future is actually working for the customer. CX Observability gives contact ce... |
| 28.11.2023 | Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points | Contact Centers and their IT teams can uncover new insights hidden in their technical, operations, and experience data and take recommended actions to improve performance. Operata, the Experience Observability company, announced at AWS re:I... |
| 02.12.2022 | Operata launches the world’s 1st multi-cloud CX observability platform | Multi Cloud CX Today Operata is generally available for Genesys Cloud and NICE CXone cloud contact centers. Operata agent experience reporting made it faster, easier and more accurate to troubleshoot issues impacting customer experience” — ... |
| 05.08.2021 | Software startup Operata takes on $2.2 million seed round for call centres to go remote | Performance monitoring and assurance platform Operata has raised $2.2 million in a seed round to help call centres in the shift to remote working operations. Sydney VC Tidal Ventures led the seed funding supported by Black Nova, Flying Fox ... |
| - | Operata | “Shine a light across data silos. Spark actions to ignite Ops & IT performance.” |
| - | Operata | “Uncover hidden patterns in your IT & Ops data to intelligently resolve issues and improve interactions - all in real time.” |