We believe that in a global and connected world real meetings between people are important to life and business.
We are the world’s number one in connecting demand with service whereby creating remarkable customer experiences - and have as the number one leader been doing it for over 30 years.
Qmatic is a leading company in optimizing customer experience in the face-to-face customer touch points and we harmonize the customer journey from online channels into the, face to face meeting by using our market leading Customer Experience Management (CEM) platform - Orchestra. From managing the customer journey to collecting customer insights from across a spectrum of customer interactions, Qmatic enables better customer experiences resulting in brand loyalty and superior customer satisfaction.
Qmatic has a truly global footprint and operates in over 120 countries through own subsidiaries and partner network. The Qmatic Group has a turnover of EUR 60 million and employs some 300 people. The company’s main owners are Altor Fund II GP Limited and ICG.
Qmatic has 13 subsidiaries around the globe and over 100 partners that sell our solutions worldwide. It is estimated that more than a quarter of the world’s population pass through a Qmatic system every year.
In 1996, Qmatic received ISO 9001 certification and was awarded for quality management, including customer focus, process orientation and mutually beneficial relationships with suppliers.
We are the world’s number one in connecting demand with service whereby creating remarkable customer experiences - and have as the number one leader been doing it for over 30 years.
Qmatic is a leading company in optimizing customer experience in the face-to-face customer touch points and we harmonize the customer journey from online channels into the, face to face meeting by using our market leading Customer Experience Management (CEM) platform - Orchestra. From managing the customer journey to collecting customer insights from across a spectrum of customer interactions, Qmatic enables better customer experiences resulting in brand loyalty and superior customer satisfaction.
Qmatic has a truly global footprint and operates in over 120 countries through own subsidiaries and partner network. The Qmatic Group has a turnover of EUR 60 million and employs some 300 people. The company’s main owners are Altor Fund II GP Limited and ICG.
Qmatic has 13 subsidiaries around the globe and over 100 partners that sell our solutions worldwide. It is estimated that more than a quarter of the world’s population pass through a Qmatic system every year.
In 1996, Qmatic received ISO 9001 certification and was awarded for quality management, including customer focus, process orientation and mutually beneficial relationships with suppliers.
Location: Sweden, Mölndal
Employees: 201-500
Phone: +46 31 756 46 00
Founded date: 1981
Investors 1
| Date | Name | Website |
| - | Altor Equi... | altor.com |
Mentions in press and media 7
| Date | Title | Description |
| 21.05.2026 | Mitigram Appoints Fintech and SaaS Veteran Mikael Hedlöf as Chair of the Board | Mitigram Appoints Fintech and SaaS Veteran Mikael Hedlöf as Chair of the Board Thu, May 21, 2026 10:00 CET Report this content STOCKHOLM, 21 May 2026. Mitigram, the leading global platform for digital trade finance, today announced the appo... |
| 15.05.2014 | 82% of Retailers Believe they Provide a High Level of Customer Experience, but 72% of Consumers Disagree | Qmatic survey exposes a disconnect between how retailers rate their performance and customer perceptions of actual service delivery Bedfordshire - 15 May 2014 - Consumers confirm they're being let down when it comes to experiencing a consis... |
| 16.07.2013 | Councils Refuse to Let Austerity Kill Off Face-to-Face Services | Many local authorities adding virtual services in order to minimise the impact of staff cuts on customer service Councils confused by the potential impact of Universal Credit on their plans for multi-channel service delivery Milton Keynes, ... |
| 05.02.2013 | Croydon College Cuts Enrolment Waiting by over 30% | Bedfordshire – 5 February 2013 – Croydon College has selected Qmatic’s browser-based Solo Virtua software to manage physical queuing during student enrolment weeks and wait times have been reduced by a more efficient queuing process. Studen... |
| 17.04.2012 | Queue Management Affects Retail Sales According to Qmatic Survey | UK retailers reveal in “Customer Flow in Retail” research that ability to match store staff to customers affects cross-sell/up-sell opportunities, and better queue management increases hourly transactions Bedfordshire - 17 April 2012 - Almo... |
| 28.02.2012 | Retailers Look to CFM Technology to Elevate the In-Store Customer Experience | Qmatic “Customer Flow in Retail” survey reveals the growing adoption of kiosks and digital media to increase customer satisfaction, deliver added-value customer service and maximise shopper spend Bedfordshire – 28 February 2012 – Four out o... |
| 05.09.2011 | Homebase Becomes the First for Decorating with ‘Create the Look’ | Qmatic and HintTech deliver in-store digital media that improves the customer experience, helps consumer purchasing decisions and increases sales Bedfordshire – 5 September 2011 – Homebase has launched ‘Create the Look’, an interactive digi... |