Sabio is a market leading provider of customer experience technology to large corporates across Europe. The business which includes Sabio, Dvelp, flexAnswer, Coverage and Anana, among others, and delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.
Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels.
Sabio has been transformed from a UK focussed business with three technologies at the time of Horizons investment in 2016 to a pan European business with a full spectrum of technologies from over ten leading vendors including Twilio and Google. In the past five years Revenues and EBITDA have more than quadrupled and staff numbers have grown by over 300%. As well as its UK operations Sabio now has scaled operations in Holland, France, Spain, Singapore and Malaysia.
In addition to sourcing and supporting acquisitions, we have also invested in the infrastructure of the group with upgraded ERP, CRM, accounting and collaboration tools to build a robust platform for continued organic and M&A led growth.
Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels.
Sabio has been transformed from a UK focussed business with three technologies at the time of Horizons investment in 2016 to a pan European business with a full spectrum of technologies from over ten leading vendors including Twilio and Google. In the past five years Revenues and EBITDA have more than quadrupled and staff numbers have grown by over 300%. As well as its UK operations Sabio now has scaled operations in Holland, France, Spain, Singapore and Malaysia.
In addition to sourcing and supporting acquisitions, we have also invested in the infrastructure of the group with upgraded ERP, CRM, accounting and collaboration tools to build a robust platform for continued organic and M&A led growth.
Total raised: $218.68M
Investors 2
| Date | Name | Website |
| 19.01.2021 | Horizon Ca... | horizonpe.... |
| - | Horizon Ca... | horizoncap... |
Funding Rounds 2
| Date | Series | Amount | Investors |
| 11.07.2016 | - | $64.96M | - |
| - | - | $153.71M | - |
Mentions in press and media 10
| Date | Title | Description |
| 17.01.2022 | Sabio Group extends customer experience capability with Anana | LONDON – 6th October 2020 The Horizon Capital portfolio company Sabio Group has acquired customer experience solutions specialist Anana. The acquisition supports Sabio’s goal to become the leading player across the European customer experi... |
| 17.01.2022 | Sabio extends workforce optimisation capability with acquisition of Callware | We are pleased to announce that our portfolio company Sabio Group, a leading provider of customer contact technology, has acquired Callware, Spain’s leading specialist provider of Workforce Optimisation (WFO), Unified Communications and Clo... |
| 23.06.2017 | 8 Experts Offer Tips for Building Better Actions for Google Home | 8 Experts Offer Tips for Building Better Actions for Google Home Bret Kinsella on June 23, 2017 at 12:20 pm For the final installment of our four-part series on building better voice applications, Voicebot asked 8 experts for advice when de... |
| 16.06.2017 | 10 Experts Offer Tips for Building Better Alexa Skills | 10 Experts Offer Tips for Building Better Alexa Skills Bret Kinsella on June 16, 2017 at 8:40 am The past two weeks we asked developers for general advice on what to do and what not to do when building voice applications. This week we go fo... |
| 09.06.2017 | 10 Experts Offer Tips for Building Interactive Voice Applications | 10 Experts Offer Tips for Building Interactive Voice Applications Ava Mutchler on June 9, 2017 at 8:58 am Last week, Voicebot reached out to 11 voice application development experts and asked them to highlight common mistakes that developer... |
| 02.06.2017 | Avoid These 11 Common Mistakes When Building Voice Applications | Avoid These 11 Common Mistakes When Building Voice Applications Bret Kinsella on June 2, 2017 at 9:50 am Now that voice applications such as Alexa and Cortana Skills and Google Actions are proliferating, there is increased discussion about ... |
| 11.07.2016 | Customer Contact Center Tech Specialist Sabio Raises £50M | Sabio, a London, UK-based customer contact center technology specialist, raised £50m in equity funding. Lyceum Capital made the investment. The company intends to use the funds for organic growth plans with a number of targeted acquisitions... |
| 03.07.2013 | Research reveals that consumers crave a more sensible approach to customer service in the contact centre | Organisations must ensure they have the most personalised contact centre system in place to gain competitive advantage 76% of UK consumers rate technology over call centre agents for secure payments, but “human touch” is still critical to o... |
| 11.03.2013 | New Research Reveals: Consumers Crying Out For Better Personal Data Security In Call Centres | Six million consumers end relationship with organisations each year due to call centre security concerns Consumers struggle with multiple passwords and inefficient security processes Banks, retailers and mobile operators fare poorly in cons... |
| - | Sabio Completes £117m Refinancing and Acquisition of Team Vision | We’re pleased to announce that our portfolio company Sabio has completed a £117m refinancing with CVC Credit Partners and the acquisition of Team vision a provider of customer contact technology and services in Spain with Revenue of €11m. ... |