As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
Location: United Kingdom, England, Coventry
Employees: 10001+
Founded date: 1985
Investors 3
| Date | Name | Website |
| - | Stellus Ca... | stelluscap... |
| - | The Beekma... | thebeekman... |
| - | Creadev | creadev.co... |
Mentions in press and media 14
| Date | Title | Description |
| 12.01.2023 | Sprinklr and Sitel Group Partner to Enhance the Contact Center with Social Customer Service | Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, and Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, announced a new partnership that wi... |
| 07.12.2022 | Making their mark on their industries | Amid an increasingly challenging operating environment, growing a successful business today requires an innovative spirit coupled with a big dose of grit. Aside from a willingness to take risks and the ability to offer customers a unique va... |
| 08.05.2021 | Daily AI Roundup: The 5 Coolest Things on Earth Today | AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in artificial intelligence, Machine Learning, Robotic Process Automation, Fintech, and human-system... |
| 06.05.2021 | Sitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn | |
| 23.02.2021 | Sitel Group® to Hire 2,000 Work-At-Home Positions in India USA - English USA - English | |
| 12.01.2021 | Getting Past Cybersecurity In IoT Devices And Exploring Their Performance | Serial Entrepreneur, CEO and Co-Founder of Veego Software, a startup in the Israeli high-tech corridor, innovating smart-home support. |
| 28.10.2020 | Sitel Group Launches New Global Employee Value Proposition To Support Associates To Learn, Lead & Grow | |
| 22.10.2020 | Sitel Group® is Recognized as Leader in AI, Analytics, Automation and More in Information Services Group's Annual Provider Lens™ Contact Center - Customer Experience Services Reports | |
| 14.09.2020 | Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services USA - English España - español France - Français Deutschland - Deutsch | |
| 13.02.2020 | Amazon offshores its support hotline for truck drivers to India and Europe - and some truckers are slamming the unusual strategy as a potential safety issue | Advertisement Some truck drivers who work for Amazon said the company's technical support hotline often connects them to support staff abroad. The cost-cutting move can result in communication challenges while on the road, some truckers sai... |
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