SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.
Location: United States, Missouri, Kansas City
Employees: 201-500
Phone: +1 816-448-4500
Founded date: 1991
Investors 3
| Date | Name | Website |
| 03.12.2021 | LLR Partne... | llrpartner... |
| 13.10.2021 | Brentwood ... | brentwood.... |
| - | Ridgemont ... | ridgemonte... |
Mentions in press and media 10
| Date | Title | Description |
| 13.08.2025 | Hyphen: $25 Million Series B Raised For Scaling Automated Meal Production | Hyphen is a foodservice platform that focuses on automated meal production. The company has raised $25 million in Series B funding, with investment from CAVA Group. This funding will help Hyphen bring its Automated Makeline from the factory... |
| 03.06.2025 | SMG launches Ignite®, AI-native Unified Experience Management® transforming how brands act on experience data | KANSAS CITY, Mo. – All Remote – Service Management Group (SMG), a global experience management (XM) firm, today announced the launch of Ignite®, a proprietary AI platform built specifically to power faster and smarter decision-making across... |
| 27.05.2025 | Chicken Salad Chick Continues Rapid Growth Trajectory: Opens 300th Location | Nation’s Only Chicken Salad Franchise Securing 35 additional Restaurant Deals in Q1 2025 ATLANTA, May 27, 2025 /PRNewswire/ — Outpacing its previous record-breaking year, Chicken Salad Chick continues to rapidly expand its presence across t... |
| 24.10.2024 | SMG Expands Experience Management Capabilities with Acquisition of Bulbshare | KANSAS CITY, MO, UNITED STATES, October 24, 2024 /EINPresswire.com/ — Service Management Group (SMG), a customer, employee, and brand experience management partner to more than 500 brands, announced the acquisition of Bulbshare, an AI-powe... |
| 05.09.2024 | SMG offers integration with Microsoft to create strategic client experiences | SMG offers integration with Microsoft to create strategic client experiences Service Management Group (SMG), a customer, employee, and brand experience management partner, is providing a new integration with Microsoft focused on empowering ... |
| 26.05.2022 | Creative Virtual Partners with SMG to Improve the Digital Customer Experience with Dynamic Assistance | Dynamic assistance enables brands to leverage the flexibility of V-Person conversational AI to provide instant, contextual support at the exact moment help is needed. NEW YORK (PRWEB) May 26, 2022 Creative Virtual, a world leader in convers... |
| 05.10.2021 | Rent the Runway calls on women in workplaces in its IPO | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign up to get it delivered free to your inbox. Most companies want to be in a position of strength when going public. Paid Content Why the Elect... |
| 05.10.2021 | Rent the Runway calls on women in workplaces in its IPO | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign up to get it delivered free to your inbox. Most companies want to be in a position of strength when going public. Paid Content Co-captains: ... |
| 16.08.2012 | Score One For “Mobile Big Data:” Location Analytics Startup Locately Acquired By Research Firm SMG | Boston-based Locately, a location analytics firm which combines GPS signals with mobile surveys to understand how people shop and make decisions about where to dine, has been acquired by the customer research firm Service Management Group (... |
| 16.08.2012 | Mobile Startup Locately Bought by SMG in “Good Win for Boston” | Share Share on Facebook Share on Twitter LinkedIn Email Reprints Locately is one of those startups that I’ve nibbled at around the edges, never fully sinking my teeth into. Now someone else has swallowed the company whole—but that’s not the... |