Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams.
Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction.
Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching.
Understand Key Performance Drivers: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction.
Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.
Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction.
Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching.
Understand Key Performance Drivers: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction.
Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.
Location: United States, New York
Employees: 1001-5000
Founded date: 2016
Investors 3
| Date | Name | Website |
| - | Forté Vent... | forteventu... |
| - | Norwest Ve... | nvp.com |
| 24.09.2020 | Comcast Ve... | comcastven... |
Mentions in press and media 3
| Date | Title | Description |
| 17.05.2021 | MEDALLIA, INC. Unifying the Customer Experience: Medallia Named a Leader in Forr | At Medallia, our goal is to help organizations create a unified customer experience program that drives growth across digital, customer support, human resources, operations, research and beyond. Medallia was recently named a leader in The F... |
| 07.02.2021 | Losing Customers? Here’s Why—And What To Do About It | One third of the consumers surveyed claimed they had switched brands due to poor customer service ... [+] since the beginning of COVID-19.Getty |
| 03.09.2020 | HGP – Medallia to Acquire Stella Connect | It seems like a lifetime ago when we started Stella. We were sitting in a 15’ x 15’ windowless room in a mini-storage building in lower Manhattan. That was March 2010. Since then, our ambition has always been to create a world with better c... |