| Date | Title | Description |
| 02.05.2012 | IBM Acquires Tealeaf To Add Customer Buying Analytics To Smarter Commerce Products | Another week, another IBM acquisition. Big Blue has announced the purchase of Tealeaf Technology, which provides customer experience analytics software that helps organizations access information about consumer web experiences. Financial de... |
| 28.03.2012 | Tealeaf brings mobile customer experience to the forefront | Core Facts
Tealeaf introduces powerful new mobile customer experience solution, gives organisations the ability to see mobile channels through the eyes of their customers
SAN FRANCISCO – March 28, 2012 – Tealeaf®, a leader in digital custom... |
| 27.06.2011 | Destinology deploys Tealeaf to improve online experience for luxury holiday buyers | London, 27th June 2011: Tealeaf’s® Customer Experience Management (CEM) software has been deployed by Destinology to help identify, analyse, and resolve customer struggle on its website, www.destinology.co.uk. Due to the high-value nature o... |
| 02.06.2011 | UK companies losing equivalent of £14bn a year due to poor online customer experiences | - 18% of companies rate their understanding of the overall online customer experience as “poor”
- 15% of total inbound calls relate to web problems but 68% fail to give call centre agents access to information about online experiences
Londo... |
| 07.04.2011 | 10 million UK consumers using mobile commerce but 83% have experienced problems | 23% of online UK consumers conducted a mobile transaction last year
75% see no reason why a mobile transaction can’t be completed first time
66% would be less likely to buy from a brand following a poor mobile experience
London, 7 April 201... |
| 26.01.2011 | Netflights.com and Tealeaf Win “Most Innovative Use of Data” at 2010 Econsultancy Innovation Awards | London, 26 January 2011 – Netflights.com, one of the UK’s leading online travel websites has won ‘Most Innovative Use of Data’ at the 2010 Econsultancy Innovation Awards based on the deployment of Tealeaf®’s CEM software. The entry showcase... |
| 07.01.2011 | Christmas Online Sales Hit £2.8bn, with Price and Convenience Driving Almost Half of British Shoppers to Up their Spend in 2010 | But Website Errors Hamper Customer Experience, with a Third Abandoning Baskets
44% UK online adults spent more online for Christmas 2010 compared to 2009
45% of those who shopped online encountered website problems while doing their Christm... |
| 08.12.2010 | Hotels4U.com Selects Tealeaf To Increase Web Bookings | Tealeaf enables UK hotel-booking website to recover thousands of pounds of lost revenue through proactive outbound calling
London, December 8, 2010: Tealeaf’s® Customer Experience Management (CEM) software has been selected by Hotels4U.com ... |
| 24.11.2010 | Travel Companies Must Focus on Online Customer Experience to Overcome Lack of Brand Loyalty from Ebookers | 9 in 10 consumers book with a different travel provider every time
Nearly 40% of ebookers say online customer experience is a priority
A quarter of Brits now book holidays solely online
Easy to navigate websites play key role in a positive ... |
| 16.11.2010 | Kuoni Travel Improves Customer Experience Across Scandinavian Websites With Tealeaf | London, 16 November 2010 – Kuoni Travel, one of the world’s leading global leisure travel organisations, is deploying Tealeaf® Customer Experience Management (CEM) software across its three Apollo-branded Scandinavian websites after success... |
| 01.11.2010 | Tealeaf Wins “Online Technology Vendor of the Year” at 2010 Retail Systems Awards | London, 1st November 2010 – Tealeaf®, the leader in online Customer Experience Management (CEM) software, has won ‘Online Technology Vendor of the Year’ at the 2010 Retail Systems Awards. The entry showcased how Tealeaf is helping some of t... |
| 12.10.2010 | Ideal Shopping Direct Deploys Tealeaf To Bring Visibility To Web Channel | TV shopping retailer brings in customer experience management technology to improve website conversions and uncover user behaviour insights
London, Tuesday 12th October 2010 – Ideal Shopping Direct has deployed Tealeaf® Customer Experience ... |
| 30.09.2010 | Tealeaf Wins “Best Technology Provider” at 2010 Travolution Awards | London, 30 September 2010 – Tealeaf®, the leader in online Customer Experience Management (CEM) software, has been recognised as the best technology provider at the 2010 Travolution Awards. The entry showcased how some of the UK’s leading t... |
| 23.06.2010 | Tealeaf Wins "Internet Technology of the Year" at the 2010 Retail Week Technology Awards | London, 23rd June 2010 – Tealeaf, the leader in online Customer Experience Management (CEM) software, has been recognised as the best provider of Internet Technology at the 2010 BT Retail Week Technology Awards. The Tealeaf entry showcased ... |
| 04.03.2010 | Customer Experience: Sky Betting and Gaming Odds On Favourites To Increase Conversions | UK’s leading online betting website invests in Tealeaf’s Online Customer Experience solution to provide visibility of its web and mobile channels
London, 4th March 2010 – Sky Betting and Gaming, one of the UK’s leading sports betting, poker... |
| 19.02.2010 | Sky Invests In Online Customer Experience Management to Increase Customer Loyalty | UK broadcaster extends use of Tealeaf to its online self service channel
London, February 19th 2010: Tealeaf’s Customer Experience Management (CEM) software has been selected by Sky to help enhance the online experience of visitors to its s... |
| 21.01.2010 | Direct Ferries Deploys Tealeaf To Increase Conversions and Customer Satisfaction | London, 21st January 2010 – Direct Ferries has deployed Tealeaf’s Customer Experience Management software, to give unparalleled insights into how customers are using the company’s website. Tealeaf will enable Europe's leading ferry ticket r... |
| 13.10.2009 | 53% Of British Online Adults Say They Are Transacting More Online in 2009 Due To the Economic Climate, But Many Businesses Still Failing To Meet Expectations | Companies accelerate focus on online customer experience, as empowered consumers increasingly flock to social media to share experiences about companies rather than with them
• 77% of online consumers have experienced website issues in the ... |
| 13.10.2009 | The Top 3 Brands by Social Media Presence: Google, Apple and Microsoft | Interbrand recently released its 2009 list of the best 100 global brands. Social media monitoring and analytics firm Sysomos took a closer look at this data today. While Interbrand bases its list on criteria such as financial data, internat... |
| 03.09.2009 | Tealeaf Supports MandMDirect.com's Online Growth by Providing Insight into the Customer Website Journey | Fashion bargain hunters will benefit from an improved customer experience following the online retailer’s adoption of Tealeaf CX Solutions
London, 3rd September 2009 - MandMDirect.com, one of the UK's leading discount fashion etailers, has ... |
| 09.07.2009 | moneysupermarket.com To Improve Online Customer Experiences With Tealeaf | Tealeaf CX Solutions will help increase conversions on www.moneysupermarket.com and www.travelsupermarket.com
London, 9th July 2009: moneysupermarket.com, the UK's leading price comparison website, has deployed Tealeaf’s customer experience... |
| 09.04.2009 | Sky to Implement Tealeaf across Online Sales Offering | Addition of enhanced data across www.sky.com aims to optimise customer experience
London, April 9th 2009: Tealeaf, the leader in online Customer Experience Management (CEM) software, has been selected by Sky to help enhance and improve the ... |
| 16.03.2009 | wehkamp.nl Asks Tealeaf 'Why' Customers Abandon | Dutch etailer becomes Tealeaf's first European customer outside the UK
London, UK – 16 March 2009 – wehkamp.nl has selected Tealeaf, the leader in online Customer Experience Management (CEM) software, to help identify why its customers enco... |
| 18.12.2008 | Tealeaf Proves LV= Treats Customers Fairly | Leading insurance provider puts customer experience management at the heart of its Web strategy, helping with TCF compliance and fraud reduction
London, UK – 18th December 2008 – LV= has selected Tealeaf, the leader in online Customer Exper... |
| 22.09.2008 | Intolerance for Online Transaction Issues Jumps Among British Consumers in 2008 | Survey Highlights £11.9 Billion Revenue Opportunity for GB Businesses that Focus on Improving Online Customer Experiences
• 49% of online adults who experience problems conducting online transactions would switch to an online or offline com... |
| 12.08.2008 | Next Selects Tealeaf To Improve Customer Experience | Tealeaf CX Suite provides Next with insight into online visitor behaviour
London, UK – 12th August 2008 – Tealeaf®, the leader in Customer Experience Management (CEM), today announced that Next, one of the UK’s leading fashion retailers, ha... |
| 08.05.2008 | Musical chairs in Silicon Valley’s venture world: Theis, Brown, Lisbonne, Marshall, Ringo | updated
Four venture capital personnel moves:
Robert Theis, a venture capitalist who left Silicon Valley firm DCM last year after serving for eight years, has joined Scale Venture Partners, also in Silicon Valley, as managing director. Thie... |
| 07.05.2008 | Tealeaf Introduces Customer Behaviour Analysis Product Enabling Businesses to Deliver Better Online Results | Leading Online Customer Experience Management Provider Delivers New Product cxResults™, Updated Versions of Tealeaf CX™ and cxConnect™ to Power Next-Generation Website Optimisation
London – 6th May 2008 – Tealeaf®, the leader in online Cust... |