Thankful is an artificial intelligence software built for brands who actually care about their end customers, because it was built to understand end customers.
Thankful enables enterprises to transform their customer service from cost center to revenue driver by delivering personalized, expert automation at scale. Just like a human support agent, Thankful’s AI understands, routes, translates, assists, and fully resolves large volumes of customer queries across all written channels, giving customers the freedom to choose how they want to engage.
Thankful is partnered with every major helpdesk as the intelligence layer delivering AI agent services and CX business insights for the world’s leading brands.
Thankful enables enterprises to transform their customer service from cost center to revenue driver by delivering personalized, expert automation at scale. Just like a human support agent, Thankful’s AI understands, routes, translates, assists, and fully resolves large volumes of customer queries across all written channels, giving customers the freedom to choose how they want to engage.
Thankful is partnered with every major helpdesk as the intelligence layer delivering AI agent services and CX business insights for the world’s leading brands.
Location: United States, California, Los Angeles
Employees: 11-50
Total raised: $12M
Founded date: 2018
Investors 6
| Date | Name | Website |
| - | Bonfire Ve... | bonfirevc.... |
| - | Scop Ventu... | scopvc.com |
| - | Willow Gro... | willowgrow... |
| - | Greycroft | greycroft.... |
| 06.01.2022 | Omega Vent... | omegavp.co... |
| - | Stage Vent... | stagevp.co... |
Funding Rounds 1
| Date | Series | Amount | Investors |
| 27.09.2021 | Series A | $12M | - |
Mentions in press and media 12
| Date | Title | Description |
| 13.07.2023 | Gladly Introduces Its AI and Automation Customer Service Platform, Gladly Sidekick | Gladly By layering Thankful’s AI and automation on top of our people-centered platform, we’re making the customer service ecosystem more personalized for consumers in a more scalable way for brands. SAN FRANCISCO (PRWEB) July 13, 2023 Today... |
| 13.01.2022 | Will Customer Service Transform from Burden to Blessing? | There is no longer a question of whether or not a business should invest in AI; instead, it is a question of where to begin. However, different industries and businesses do not follow the same workflows and have different areas to improve u... |
| 08.01.2022 | AI is quietly eating up the world’s workforce with job automation | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today! This article was contributed by Valerias Bangert,... |
| 08.01.2022 | AI is quietly eating up the world’s workforce with job automation | Hear from CIOs, CTOs, and other C-level and senior execs on data and AI strategies at the Future of Work Summit this January 12, 2022. Learn more This article was contributed by Valerias Bangert, strategy and innovation consultant, founder ... |
| 29.09.2021 | Thankful Raises $12 Million To Help Businesses Boost Their Customer Service Experience | Ted Mico created an automated customer service platform that works with companies like Crate & Barrel and subscription box service FabFitFun because he hated chat bots. His three-year old company Thankful was born after his own experien... |
| 28.09.2021 | Amplitude CEO’s ode to scrutiny ahead of going public | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign up to get it delivered free to your inbox. Paid Content To retain talent, employers can't skip on fertility benefits From Maven Clinic To th... |
| 28.09.2021 | Amplitude CEO’s ode to scrutiny ahead of going public | This is the web version of Term Sheet, a daily newsletter on the biggest deals and dealmakers. Sign up to get it delivered free to your inbox. Paid Content Why the Electricity 4.0 moment is here From Schneider Electric To the chagrin of man... |
| 27.09.2021 | Thankful Raises $12M in Series A Funding | Thankful, a Venice, Calif.-based AI platform customer service company which emerges from stealth mode, raised $12M in Series A funding. The round was led by Alpha Edison with participation from Bonfire, Ten-One-Ten, Greycroft, Omega, and Mi... |
| 27.09.2021 | Thankful Takes $12M For AI Efforts | Venice, California-based Thankful, a new artificial intelligence software startup focused on customer service, announced this morning that it has raised $12M in its Series A funding round. The funding was led by Alpha Edison, and also inclu... |
| 27.09.2021 | Alpha Edison leads customer service platform Thankful’s $12M round | Customer service is one of the most important relationships between a business and its customer, and that was made even more clear during the global pandemic. Though Thankful AI CEO Ted Mico and his co-founder Evan Tann didn’t start out wit... |
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