| Date | Title | Description |
| 24.01.2022 | Fathom raises $4.7M for its AI notetaker | Fathom, a startup that is building an AI notetaker for Zoom, today announced that it has raised a $4.7 million seed round from a range of early-stage investors, including Zoom’s own Apps Fund. Other investors include the likes of early Zoom... |
| 22.07.2021 | Decentralized identity authentication platform Magic raises $27M | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Roughly 80% of data breaches are due to compromis... |
| 22.07.2021 | Decentralized identity authentication platform Magic raises $27M | All the sessions from Transform 2021 are available on-demand now. Watch now.
Roughly 80% of data breaches are due to compromised passwords, according to reports, a figure made all the more sobering when you consider that cybercrime is estim... |
| 02.05.2016 | Meet the Entrepreneur Who Sold His Tech Startup to GM for $1 Billion | This story first appeared on Entrepreneur.
When Dan Kan was a senior in college, he applied for about 35 jobs, most of them in finance. By the time he graduated in 2009 from Claremont McKenna college, Kan had been rejected from all but two ... |
| 16.06.2015 | Make Data-Driven Product Decisions Like Never Before With UserVoice 3.0 | The must have platform for today’s product manager to understand their customers and build better products
SAN FRANCISCO–(BUSINESS WIRE)–June 16, 2015–
UserVoice, the leading platform for data-driven product managers, today announced the la... |
| 08.10.2014 | U. of Washington-spinoff AnswerDash launches to make everything on a Web page questionable | A startup called AnswerDash is launching a self-help service today that brings contextual help down to a single word or image.
“AnswerDash is about giving answers in context when [visitors] use a website or web app,” CEO and co-founder Jake... |
| 24.11.2013 | 9 Customer Service Mobile Apps worth Trying | Part of giving excellent customer service is providing timely replies and real-time interaction, but how can companies do that if your customer support agents are offline? Customers expect their concerns to be addressed immediately, and if ... |
| 09.11.2013 | Montreal’s reelyActive wins global startup competition, named ‘world’s best startup.’ | This sponsored post is produced by Startup World.
Canada’s reelyActive was named ‘World’s Best Technology Startup’ tonight at the grand finale competition of Startup World, an initiative to promote startups and entrepreneurship globally.
re... |
| 28.02.2013 | 34 Must-Have Tools to Launch your Startup from Idea to Exit | Bizible CEO Aaron Bird
I’ve launched half a dozen or so startup products in my career and in the process I’ve picked up my list of favorite tools to make each step easier, faster, and cheaper. Below are the sites and services I’ve had succe... |
| 10.12.2012 | Crittercism and UserVoice announce new partnership | Two developer feedback companies team up to create new communication platform
There are companies out there that are dedicated to helping users give direct feedback to app developers, and some others that are designed to send reports to dev... |
| 25.09.2012 | ‘Stealth mode’ and other f’ing brilliant startup strategies | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
This post was written by Jason Cohen, founder of ... |
| 17.09.2012 | Freshdesk Wants To Make Customer Service Fun With Game Mechanics | Today Freshdesk announced Freshdesk Arcade, a new game mechanics system for its web-based help desk software.
Freshdesk Arcade will award points based on several factors, including the amount of time it takes to close a ticket, whether an i... |
| 28.07.2012 | Why Platform Clouds Need to Be More Like App Stores | The app store model, pioneered by companies like Handango and popularized by Apple, has become the preferred method for distributing software on everything from desktops to post-PC devices. We’re also seeing this model in the cloud, mostly ... |
| 06.07.2012 | Addvocate: Salesforce’s Former Head Of Social Marcus Nelson Preps A New Social Enterprise Startup | Marcus Nelson, co-founder of customer service startup UserVoice, left his role as head of social media at Salesforce.com back in April to start a company called Addvocate — and now he’s starting to talk about what he’s up to.
When I met wit... |
| 21.11.2011 | Yelp, Intermolecular, Hotel Tonight: Bay Area BizTech News by the Numbers | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
It’s roundup time. From biggest to smallest, here are the major deals and developments around the Bay Area since our last roundup on November 17.
$100 million—The amount San F... |
| 18.11.2011 | UserVoice, Which Powers Customer Engagement Tools For Meebo, HootSuite & More, Raises $1 Million | UserVoice, the maker of customer engagement tools, today announced that it has raised $1 million in equity funding. The round was led by Baseline Ventures, with contributions from Western Technology Investment, The Accelerator Group, Tekton... |
| 18.11.2011 | Customer service company UserVoice gets $1M funding | UserVoice helps companies effectively interact with their customers, offers tiered service plans
UserVoice, a startup that provides customer service solutions for businesses and organizations, announced a $1 million equity funding Friday, b... |
| 25.10.2011 | Customer Support Solution Provider UserVoice Launches New Reporting Tools | UserVoice, makers of tools for managing customer support and feedback, is today launching a new reporting tool for businesses using its “Instant Answers” service. The service, which is built into the UserVoice Full Service system, allows co... |
| 24.10.2011 | Startups battle it out for charity in Dodgeball Invitational (photo gallery) | We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today!
Code-slinging warriors from 17 Silicon Valley sta... |
| 24.10.2011 | Startups battle it out for charity in Dodgeball Invitational (photo gallery) | Code-slinging warriors from 17 Silicon Valley startups met for a gridiron foam-dodgeball clash on Sunday. The games, which raised money for charity, were part of the Octocat Dodgeball Invitational and were hosted by code repository company ... |
| 01.10.2011 | Hack Your Culture | Editor’s note: This guest post is by Justin Kan, cofounder of Justin.tv and TwitchTV. You can follow him on Twitter here and read his blog here.
Behavior is a virus. We spread our behavior to those around us, whether passively or on purpose... |
| 30.09.2011 | How to build a Web startup | The Lean LaunchPad Edition As part of our Lean LaunchPad classes at Stanford, Berkeley, Columbia and for the National Science Foundation, students build a startup in 8 weeks using Business Model Design + Customer Development.
One of the pro... |
| 22.09.2011 | How to Build a Web Startup: Lean LaunchPad Edition | Share Share on Facebook Share on Twitter LinkedIn Email Reprints
As part of our Lean LaunchPad classes at Stanford, Berkeley, Columbia and for the National Science Foundation, students build a startup in 8 weeks using Business Model Design ... |
| 12.09.2011 | Foremother of Community Management Joins Ex-Flickr Founder’s Stealth Startup | In the world of online community management, Heather Champ’s work in the early days of Flickr has been the inspiration for countless practitioners who followed and who aim to optimize the social in social media around the web. Champ left Fl... |
| 02.08.2011 | Zendesk Announces Enterprise Plans | Zendesk is a hosted help desk solution we’ve covered many times at ReadWriteWeb. Although Zendesk has served big companies like Adobe and Sony Music, it’s better known as the help desk provider for sexy startups like Twitter. It’s hoping to... |
| 28.05.2011 | iPad for Business Round-Up: SimpleInvoice and More | The iPad isn’t just a hot new consumer device, it’s also an increasingly popular tool for business. Each week we take a look at the new or updated business apps for the iPad, and highlight trends in how tablets are being used in the enterpr... |
| 27.05.2011 | 6 Help Desk and Customer Service Apps for the iPad | You probably won’t want to replace all your call center PCs with iPads, and doing “real” support work likely requires a full keyboard. But we’re betting at least a few of your customer support staff have to either take work home with them o... |
| 05.05.2011 | UserVoice ramps up customer service tools | UserVoice may be best known for offering companies a way to collect user feedback and product ideas (it’s in the name, after all), but that’s not all the company can do. Two months ago, the San Francisco startup added a basic customer servi... |
| 02.03.2011 | Can UserVoice Do What FISH! Can’t and Make Customer Service Fun? | Plenty of people have tried to make customer service “fun.” If you’ve ever worked a customer service job, you may have seen a FISH! Training Video. But chances are a video about a bunch of happy-go-lucky fish throwers somewhere in Seattle d... |
| 08.02.2011 | Can’t Miss Events for Social Media Week San Francisco | How big is social media these days? Big enough to get its own week. This week is Social Media Week, if you hadn’t heard, and its taking place in nine cities across the globe. It’s a week-long extravaganza of free (or cheap) talks, roundtabl... |
| 13.12.2010 | UserVoice Brings Its Customer Feedback Service To Facebook Pages | Earlier this year, Get Satisfaction launched a Facebook application that brought the popular customer support service to the world’s most popular social network. Today, competitor UserVoice is launching an application of its own that offers... |
| 15.09.2010 | Jive Battles the Social Frankenstein with New HTML5 Mobile Apps | Jive Software made three announcements at JiveWorld today: 1) Over 50 developers have committed to developing applications for the forthcoming Jive Apps Market. 2) The release of Jive Social Media Engagement 4.5 3) The release of Jive Mobil... |
| 11.01.2010 | Always Be Testing: 8 Services For Usability Feedback | Over the weekend we had a chance to highlight Graphic.ly – a company that opted to release early (and imperfectly) in exchange for valuable user feedback. As companies look to their peers and audiences to help define product features, there... |
| 29.07.2009 | Product management on a shoestring | There are shortcuts and then there are shortcuts that cost money. When you’re running a small company, you’ll likely find both types are essential if you want to give your team time to focus.
After six years at extremely large media and tec... |
| 26.06.2009 | Want to know what uni students think of your service? | Chiara Cicenia and Dejan Strbac, two MSc students of Politecnico di Milano in Italy wanted to give some advice to big companies about their products, marketing strategies and operations, but couldn’t find an easy way to do it. So they creat... |
| 18.05.2009 | UserVoice Raises Funding, White-Labels User Feedback Facilitator | Santa Cruz, CA-based UserVoice is taking a couple of steps to break its product free from the in-crowd of early adopters that have increasingly turned to using its service for streamlining internal and customer feedback aggregation.
In addi... |
| 18.05.2009 | UserVoice raises $800K for customer feedback systems | UserVoice, provider of online tools used to gather and organize customer feedback, complaints and product requests, has raised $800,000 in a first round of venture capital from Baseline Ventures, Founders Fund, Betaworks, David Shen Venture... |
| 05.05.2009 | Use The Public Channel For Better Customer Service | One of Mike Bloomberg's greatest achievements is the creation of the 311 service here in New York City. These 311 services operate in many large cities in the US and Canada. The first one was in Baltimore in the mid 90s.
Apparently Bloomber... |
| 05.03.2009 | Get Satisfaction Leads Among Idea Aggregators | Finding new ways to reach, engage with, and learn from customers is a cornerstone of Enterprise 2.0. The idea and suggestion management space is one slice of that effort, and in this series we’ll review the major players in this space and l... |
| 30.12.2008 | MeasuredUp Connects Businesses with Disgrunteled Customers | MeasuredUp is a review service that allows customers to share their positive and negative experiences about local or online businesses, but until now, these businesses did not really have a chance to reach out to these customers through the... |
| 05.12.2008 | Why We Love UserVoice | UserVoice is a little startup that offers a customer support service for any website and allows users to give votes to their favorite suggestions. At first glance it looks like Digg for customer feedback. Spend a little time on the site, th... |
| 04.12.2008 | UserVoice Drops Beta Tag, Lets You Capture User Feedback | When UserVoice launched its hosted solution for companies looking to harness user feedback a little over 7 months ago, we wrote it could well be a replacement for e-mail when it comes to aggregating opinions, ideas and suggestions from user... |
| 24.09.2008 | Digg Doubles Its War Chest to Challenge Yahoo Buzz Internationally | Social news site Digg is announcing today that it has raised another $28 million from existing investors, bringing its sum total raised to more than $40 million. Remember when people used to tell stories about Digg rejecting VC money as too... |
| 19.08.2008 | Y Combinator Demo Day: CO2Stats, Posterous and others show their stuff | Incubator Y Combinator just wrapped the first of its two West Coast demo days for its latest batch of startups. As usual, their concepts were all over the place, from ticket sales to retail polls to job listings.
The startups gave demos on ... |
| 19.05.2008 | CrowdSound Makes Suggestions a Popularity Contest | CrowdSound, which launched last week in a public beta, is the latest in a recent batch of web products to join the customer service space. Other contenders include UserVoice, SuggestionBox, GetSatisfaction, and SalesForce IdeaExchange.
The ... |
| 02.05.2008 | SuggestionBox: A Feedback System That Doesn't Feel Pointless | The premise is simple: Many customers have tried leaving criticism for their favorite companies, but after slipping a piece of paper into the void known as the suggestion box, they never know if anyone even bothered to read it.
SuggestionBo... |
| 20.04.2008 | UserVoice Offers A Better Way To Take Customer Suggestions | http://www.viddler.com/player/56df0f97/
UserVoice offers a hosted way to harness the innovation and ideas of customers and potential customers that replaces email.
San Francisco based UserVoice improves the signal-to-noise of user opinion b... |
