| Date | Title | Description |
| 27.08.2026 | 97% of Top Websites Aren’t Ready for AI Agents. BrightEdge Launches New Platform Agent Edge to Change That. | the global leader in AI-powered organic search, today announced its new search solution
, designed to help brands understand, optimize and act on the rapidly growing interactions between AI agents and enterprise websites.
AI agents are evol... |
| 20.08.2026 | GainTrace Launches AI Customer Success Platform as SaaS Retention Falls to 84% | today opened general availability of its AI customer success platform for B2B SaaS revenue teams, built on a premise that separates it from the rest of the category: the software is designed to be run by a customer success manager, not by a... |
| 13.08.2026 | AI Reshapes Tech: Billions in Investment, Billions in Users, Billions at Risk | The artificial intelligence revolution accelerates. Google's Gemini app now serves over one billion users. Massive investments target AI infrastructure, as IBM and Together AI finalize a $240 million deal for an Nvidia-powered cluster. AI c... |
| 12.08.2026 | Swedish vibe-coding startup Lovable raises $400 million at $13.3 billion valuation as ARR nears $600 million | Swedish vibe-coding startup Lovable has raised $400 million in Series C funding at a $13.3 billion valuation, doubling its valuation in just eight months as the two-year-old company races toward $600 million in annual recurring revenue.
Men... |
| 11.08.2026 | Thinkmojo Joins the 2026 Inc. 5000 Following 189% Three-Year Growth | Thinkmojo, a creative studio specializing in video and motion for technology brands, joins the 2026 Inc. 5000 following 189% three-year revenue growth.
SAN FRANCISCO, Aug. 11, 2026 /PRNewswire-PRWeb/ -- Thinkmojo, Silicon Valley's go-to cre... |
| 06.08.2026 | Qwen 3.8-Max and Claude Opus 5 show why raw benchmark scores don't predict the bill | Alibaba released Qwen 3.8-Max this week and marketed the preview as second only to Claude Fable 5 (their launch-day table was more equivocal: the model leads on one of 12 coding-agent rows). But an independent harness came close to the oppo... |
| 06.08.2026 | Inevitable AI Group raises $6M to derail SaaS incumbents with more agile, AI-native software startups | Aleph, one of Israel’s top funds, is backing a new artificial intelligence-native venture studio with $6 million in pre-seed funding so it can build and launch dozens of new software startups by the end of the year.
The studio is called Ine... |
| 17.07.2026 | Agents think in milliseconds, legacy infrastructure doesn't. LinkedIn, Walmart and Zendesk shared how they closed the gap at VB Transform 2026 | Legacy infrastructure, not the models themselves, is what's actually slowing AI agents down. That was the shared conclusion of three infrastructure leaders — from LinkedIn, Walmart, and Zendesk — at VB Transform 2026.
The panel brought toge... |
| 02.07.2026 | Automatisierung für Startups: Drei Workflows, die sofort entlasten | Startups brauchen keine große Automatisierungsstrategie, sondern Abläufe, die schnellstmöglich weniger Arbeit machen. Eine täglich wiederkehrende Aufgabe auswählen, automatisieren und erst danach skalieren. Im Folgenden 3 Ideen und die dafü... |
| 23.06.2026 | Momentic raises the bar for software testing with agentic quality platform | Artificial intelligence-powered software testing and quality assurance platform Momentic Inc. today announced a major update to its service focused on verification in the AI coding era, enabling teams to ship more code.
Quality assurance se... |
| 23.06.2026 | Kinter.ai Launches Agentic AI Accountants to Automate The Financial Close | (kinter.ai), the AI workforce platform for accounting teams, announced the public launch of its AI accountants, AI agents that can perform complex financial workflows safely and autonomously. By operating directly on top of existing ERPs li... |
| 09.06.2026 | Why Australian Solar Installers Trust Growatt: Support, Tools, and Partner Benefits in 2026 | Share
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Looking for a reliable solar brand to partner with in 2026? Australian installers trust Growatt for faster commissioning, fewer call-backs, and real partner benefits. Here’s why.
What Australian Solar Installer... |
| 06.06.2026 | AI Quality Management Is Reshaping the Economics of Outsourced Retail Call Centers | Share
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Quality management in call centers has always been expensive, inconsistent, and quietly resented by the people it evaluated. The traditional model placed supervisors in the role of randomly sampling 2–3% of age... |
| 02.06.2026 | Blue Cloud Ventures Announces Final Close of Blue Cloud Ventures V | Blue Cloud Ventures (BCV), a venture growth firm focused on investing in enterprise software companies, announced the final close of its fifth fund, Blue Cloud Ventures V (BCV V). This milestone reinforces the firm’s continued mission to ba... |
| 01.06.2026 | Rep AI Secures $6.2M for Unified E-commerce AI Platform Expansion | Rep AI has secured $6.2 million in new funding, strategically advancing its unified AI platform for e-commerce. This significant capital injection fuels product innovation, broadens market expansion, and strengthens enterprise growth initia... |
| 29.05.2026 | Lucid Software Launches Capabilities to Close the AI Readiness Gap That Is Stalling Enterprise Transformation | Software, the leader in work acceleration, today announced new capabilities designed to help organizations accelerate AI transformation by improving how they create, connect, and manage the documentation that’s essential for successful AI i... |
| 28.05.2026 | Rep AI: $6.2 Million Raised To Advance AI Platform For Ecommerce | Rep AI announced it has raised $6.2 million in strategic follow-on funding to advance its AI platform for e-commerce brands and online retailers. The funding round was led by Silicon Road Ventures, with participation from Osage Venture Part... |
| 28.05.2026 | Airbyte Launches Context Store to Fix AI Agents’ Core Production Failure | the data movement platform used by thousands of companies to move billions of records a day, has launched Airbyte Agents — a new product built around an infrastructure pattern called the Context Store that the company says aims to resolve t... |
| 28.05.2026 | Rep AI Raises $6.2M in Funding | Rep AI, a NYC-based provider of an AI platform purpose-built for ecommerce brands and online retailers, raised $6.2M in funding.
The round was led by Silicon Road Ventures, with participation from Osage Venture Partners, Flashpoint Venture ... |
| 26.05.2026 | Exalate Marks 15-Year Milestone as Enterprise Integration Becomes AI-Era Infrastructure | a global provider of enterprise integration software, is marking its 15-year company milestone with 26% year-over-year revenue growth, as organizations place greater priority on reliable integration infrastructure for increasingly complex, ... |
| 19.05.2026 | FaceUp: $5 Million Series A Raised For Ethics And Compliance Platform Expansion | FaceUp, an ethics and compliance software platform focused on proactive workplace risk prevention, announced a $5 million Series A funding round led by Fil Rouge Capital.
The round included participation from JIC Ventures, Venture to Future... |
| 13.05.2026 | incident.io Launches PagerDuty Rescue Program | , the AI-powered incident management platform loved by over 2000 companies including Netflix, Etsy, Airbnb, and Lovable, launched the PagerDuty Rescue Program with automated migration, contract buyouts, and a 99.99% uptime guarantee for com... |
| 06.05.2026 | Microsoft Pushes AI Governance With Launch of Agent 365 and New E7 Suite | News Microsoft Pushes AI Governance With Launch of Agent 365 and New E7 Suite By Chris PaoliMay 06, 2026
Key Takeaways
Microsoft launches Agent 365 to govern, secure and monitor enterprise AI agents.
Platform detects shadow AI and manages a... |
| 04.05.2026 | Microsoft takes Agent 365 out of preview as shadow AI becomes an enterprise threat | Microsoft last week took Agent 365, its management platform for AI agents, out of preview and into general availability — a move that signals the software giant believes the governance challenge around autonomous AI is no longer theoretical... |
| 22.04.2026 | Crescendo Arrives in Europe with $100m Momentum to Establish New AI-native CX Category | the only AI-Native customer experience solution built to run CX as one unified system, today announced its expansion into the UK and Europe. This marks the arrival of a new AI customer experience category in one of the world’s largest and m... |
| 17.04.2026 | The New Economics of SMB Messaging: How AI Is Closing the Response Gap | Share
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Artificial intelligence is rapidly reshaping how small and mid-sized businesses engage with customers. From automated responses to conversational systems that can manage multiple interactions simultaneously, it... |
| 13.04.2026 | Revelir AI Launches Automated QA Engine, Secures Xendit and Tiket.com as Enterprise Clients | announced the launch of RevelirQA, an AI-powered automated quality assurance engine that evaluates 100 percent of customer support conversations, eliminating the need for manual sampling in most workflows. RevelirQA is already deployed with... |
| 10.04.2026 | Freshworks names Vahalia to lead global partner push | - |
| 09.04.2026 | Pepper's INDEX'26 Concludes in San Francisco, Convening Global Leaders to Decode Growth in an AI-First Era | Mumbai, Maharashtra, India; San Francisco, United States
Pepper successfully hosted INDEX’26, its flagship GEO (Generative Engine Optimization) Growth Summit, bringing together over 200 senior marketing and AI leaders for a closed-door, ope... |
| 08.04.2026 | Business services platform SILA raises $100M from Permira | Real-estate focused business services platform SILA has raised $100 million from global private equity firm Permira.
The investment will support SILA’s expansion across India as it strengthens its technology capabilities, expands adjacent s... |
| 08.04.2026 | Narwhal Labs Raises £20M to Expand Autonomous AI Platform | Funding Boost to Accelerate AI Deployment
Bristol-based Narwhal Labs has raised £20 million in a funding round to scale its AI platform. The investment comes from over 70 UK investors. Notable participants include experienced industry backe... |
| 01.04.2026 | ‘I hate customer-service chatbots’: The consumer-AI refund relationship is off to a rocky start | To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo
Many consumers say early experiences with customer support chatbots feel more like deflection than resolution.
There are benefits to call center AI, such as lowering the s... |
| 26.03.2026 | Venn Introduces OpenClaw Integration, Putting Control Back into Users’ Hands | Venn.ai announced the launch of its integration for OpenClaw, providing a single, secure governance layer that gives OpenClaw controlled, permission-based access to over 40 external tools and services. With this integration, users can deplo... |
| 25.03.2026 | Nearly 7M Email Addresses Exposed in Crunchyroll Third-Party Breach | Image: Jonathan Kemper/Unsplash
Crunchyroll just got breached, and it didn’t start inside its systems. It came through a vendor.
According to a March 23 report from BleepingComputer, hackers revealed they had compromised the account of a th... |
| 19.03.2026 | ThoughtSpot Launches Spotter for Industries, Purpose-Built Agents Transform Complex Industry Context into Trusted Actionable Insights | , the Agentic Analytics Platform company, announced the launch of Spotter for Industries, delivering domain-specific intelligence to organizations operating in highly specialized sectors. As companies discover the limits of generic AI, they... |
| 12.03.2026 | Zendesk to buy Forethought in agentic AI expansion drive | - |
| 11.03.2026 | Zendesk announces deal to acquire customer support AI startup Forethought
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Cookies | Customer service and sales software provider Zendesk Inc. today announced that it plans to acquire artificial intelligence software for customer support teams startup Forethought Technologies Inc. for an undisclosed price.
Founded in 2017, ... |
| 11.03.2026 | Sourcetable Launches AI Workflows for Business Automation on the Agentic Web | announced AI Workflows (https://sourcetable.com/workflows), a new feature that allows users to turn any AI chat session into a reusable automation capable of coordinating data, applications, databases, and AI agents across an organization.
... |
| 10.03.2026 | DevRev Expands Its Computer Platform in India, Moving Enterprise AI from Pilots to Production | , an AI-native enterprise software company transforming how teams and customers collaborate, will host Effortless Mumbai 2026 on March 12, marking a major milestone in the company’s India and APAC expansion and the next phase in the evoluti... |
| 10.03.2026 | Kinfolk: $7.2 Million Seed Funding Secured For AI Workforce Operations Platform | Kinfolk, a London-based AI workforce operations platform, announced it has raised $7.2 million in seed funding to expand its agentic AI technology designed to automate HR and people operations workflows. The round was led by AlbionVC, with ... |
| 09.03.2026 | Customer Feedback Technology: How VoC Platforms Are Turning Customer Insights Into Competitive Advantage | Share
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Customer feedback has become one of the most strategically valuable assets a marketing and product organisation can possess. In an era where customer experience increasingly drives competitive differentiation, ... |
| 08.03.2026 | Claude: от истоков до нынешнего времени. Цифры, факты, инсайды | Пока одни стартапы гонятся за прибылью, а другие за хайпом, компания Anthropic, создавшая Claude, умудрилась ввязаться в публичную ссору с Пентагоном, отказавшись поставлять технологии для слежки и автономного оружия. И знаете, что произошл... |
| 06.03.2026 | AI Upgrades, Security Breaches, and Industry Shakeups Define the Week in Tech | From OpenAI’s expanding dominance to sweeping security incidents and corporate realignments, this week underscored how AI continues to reshape every corner of the tech landscape — from government contracts to consumer devices and enterprise... |
| 04.03.2026 | Simplesat opens express migration for Delighted users ahead of June 30 shutdown | Free migration program helps teams avoid the enterprise upsell
SIOUX FALLS, S.D., March 4, 2026 /PRNewswire-PRWeb/ -- Delighted, a popular customer feedback tool, is shutting down on June 30, 2026.
After that date, every survey shuts off, e... |
| 28.02.2026 | Enterprise MCP adoption is outpacing security controls | AI agents now carry more access and more connections to enterprise systems than any other software in the environment. That makes them a bigger attack surface than anything security teams have had to govern before, and the industry doesn't ... |
| 28.02.2026 | Notion Unveils Autonomous AI Agents, Reshaping Workplace Productivity | Notion launched Custom Agents. These autonomous AI tools automate routine tasks. They operate on schedules or triggered events. Agents integrate with external services. Early business adopters report significant time savings. This move sign... |
| 28.02.2026 | Выбор готового ИИ чат-бота: почему мы в результате написали своего гибридного агента | Небольшая история о том, как мы искали чат-бота на рынке, но не нашли и построили гибридную систему (правила + ИИ), которая обходится в ~5 000 руб. в месяц.Какой подход подойдет вам?
Краткий итог нашего изучения рынка и создания собственног... |
| 27.02.2026 | Europe’s ManoMano Hit: 38M Customer Records Compromised in Vendor Breach | Image: mohdizzuanbinroslan/Envato
European online DIY giant ManoMano is notifying roughly 38 million customers after threat actors compromised a third-party customer service provider, exposing personal data tied to user accounts and support... |
| 27.02.2026 | Notion запустила Custom Agents — попробовать можно бесплатно до 3 мая 2026 года | Notion представила Custom Agents - автономных ИИ-агентов, которые могут работать по расписанию и заданным триггерам, а не только отвечать на разовые сообщения в чате. По данным компании, ранние тестировщики уже создали более 21 000 агентов,... |
| 24.02.2026 | Barndoor Launches Venn.ai, the Easiest and Safest Way to Connect AI Tools to Business Applications | launched Venn.ai, a platform that gives AI tools like Claude and ChatGPT controlled, permissioned access to everyday workplace applications, including Salesforce, Jira, Google, Notion, and more, making it possible for teams and individuals ... |
| 24.02.2026 | Zendesk establishes Innovation Hub in Pune | - |
| 23.02.2026 | Beyond technology: How leadership drives contact centre performance | - |
| 17.02.2026 | Pluto.markets Secures $6M Seed Round, Eyes European Investment Disruption | Pluto.markets, a Danish neobroker, secured $6 million in seed funding, pushing total capital to nearly $10 million. This significant round attracted a roster of prominent Danish unicorn founders from Synthesia, Pleo, and Flatpay. The platfo... |
| 12.02.2026 | Pluto.markets: Commission-Free Investing Platform Raises $6 Million Seed Funding | Pluto.markets has raised $6 million (DKK 37.5 million) in seed funding to accelerate product development and expand across the Nordics and broader Europe with its commission-free investing proposition.
The company said the round follows a b... |
| 10.02.2026 | The Best Help Desk Software: 2026 Comparisons and Reviews | Share
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Welcome, fellow business leader, to the future of customer support!
If you’re reading this, you’re not just looking for a new tool; you’re looking for a strategic partner to elevate your customer experience. Th... |
| 06.02.2026 | How Businesses Use AI Chatbots to Generate More Leads and Boost Revenue | By Glanze Patrick
Published: Feb 06 2026, 06:03 AM EST
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| 05.02.2026 | Synthesia and Flatpay founders back Pluto.markets in $6M raise | Danish tech luminaries, including leaders from Synthesia, Pleo and Flatpay, are backing Pluto.markets, a Danish YC-backed investment platform looking to disrupt the brokerage market in the Nordics, in a new funding round.
Danish challenger ... |
| 04.02.2026 | Zendesk names Craig Flower COO to drive AI first shift | - |
| 04.02.2026 | Coinbase подтвердила утечку скриншотов небольшой части клиентов из службы поддержки | Компания Coinbase подтвердила утечку данных, произошедшую в декабре, когда подрядчик неправомерно получил доступ к данным примерно тридцати клиентов.
«В прошлом году наша команда безопасности обнаружила, что один подрядчик Coinbase неправом... |
| 01.02.2026 | Платформа очередей для клиентского сервиса в кровавом энтерпрайзе | Привет, меня зовут Дмитрий Крупенин. Последние 7 лет я занимаюсь созданием и развитием внутренних продуктов для крупных компаний. Я отвечал за распределение обращений в клиентском сервисе для одного биг.теха РФ, а сейчас помогаю строить рас... |
| 29.01.2026 | Lorikeet Launches Coach: The First AI That Tells You Why Your Support Metrics Move - And Fixes the Problem | Coach evaluates 100% of support conversations, diagnoses performance issues, and implements fixes
SYDNEY, Jan. 29, 2026 /PRNewswire/ -- Lorikeet, the company that helps businesses create universal AI concierges for their customers, today an... |
| 28.01.2026 | 45 Years of Data Privacy: Why 2026 Feels Riskier Than Ever | With 2026’s Data Privacy Day marking the 45th anniversary of the first legally binding international data privacy treaty (though the actual Data Privacy day in only 20 years old), the debate over who should protect personal information – an... |
| 22.01.2026 | После взлома систем обработки заявок Zendesk пользователи столкнулись с волной спама | Пользователи по всему миру столкнулись с массовой рассылкой спама, исходящей из незащищённых систем поддержки Zendesk. Жертвы сообщают о получении сотен писем со странными и порой пугающими заголовками.
Волна спам-сообщений началась 18 янва... |
| 15.01.2026 | Women in Revenue Appoints Dr. Virginia Santy as Executive Director, Announces Strategic Partnership with AI Circles to Advance Women's AI Expertise | Women in Revenue (WIR) has appointed Virginia (Ginna) Santy, PhD, as Executive Director.
New leadership and initiative reinforce the organization's commitment to championing women in revenue-generating roles and refuting the myth that men d... |
| 13.01.2026 | Zendesk flags APAC demand for transparent, smarter AI CX | - |
| 06.01.2026 | Зачем дизайнер, если есть ИИ: измеряем роль дизайна в продукте | Можно ли измерить качество дизайнера в команде? Или заменить его ИИ? Для многих дизайнеров в последние годы встает вопрос - заменит ли его ИИ и приносит ли дизайнер пользу бизнесу, а если приносит - то как ее измерить? Статистика и цифры
1)... |
| 23.12.2025 | Lovable: $330 Million Series B At $6.6 Billion Valuation Raised To Expand No Code Building Platform | Lovable announced it has raised $330 million in Series B funding at a $6.6 billion valuation to expand its platform for creating websites and applications without traditional software development. The round was led by CapitalG and Menlo Ven... |
| 19.12.2025 | Nvidia and Google Back $6.6B AI Startup Lovable | All the world loves lovers, all the world loves people in Lovable. Image: Adobe Stock
Stockholm-based AI startup Lovable has some admirers, with two of them being tech heavyweights Nvidia and Google.
The vibe coding noob has closed a $330 m... |
| 18.12.2025 | Lovable raises $330M at a $6.6B valuation to turn non-developers into software builders | Lovable has raised $330 million in Series B funding at a $6.6 billion valuation, led by CapitalG and Menlo Ventures' Anthology fund.
Additional investors in this round include the venture arms of leading companies building the future of wor... |
| 17.12.2025 | AI Voice Pioneer PolyAI Lands $86M, Redefines Enterprise Customer Service | PolyAI, the London-based AI leader, secured $86 million in Series D funding. This pushes its valuation to $750 million. The company specializes in advanced voice AI agents. They automate complex enterprise customer service. PolyAI uses uniq... |
| 15.12.2025 | Vestbee Winter Pitch 2025 Live Event: Europe’s Top 10 Finalists Showcased Innovation to Leading Investors | Vestbee’s Winter Pitch 2025 set out to connect 100 early-stage startups with top European investors Top 10 finalists pitched live online, showcasing their innovations across deep-tech, AI, fintech, and healthtech Participants gained access ... |
| 15.12.2025 | Alchemer expands AI Capabilities to transform customer feedback into actionable intelligence | Alchemer expands AI Capabilities to transform customer feedback into actionable intelligence
Alchemer, a leader in customer experience and feedback technology, is expanding AI capabilities in Alchemer Pulse, a fully AI-powered insights auto... |
| 15.12.2025 | PolyAI: $86 Million Series D Closed To Scale Enterprise Voice Agents And Agent Studio Platform | PolyAI, an enterprise conversational AI company focused on automating customer interactions, has raised $86 million in Series D funding in a round co-led by Georgian, Hedosophia, and Khosla Ventures. Additional participants include NVenture... |
| 12.12.2025 | Plume Appoints Lorie Boyd as Chief People Officer | Boyd brings deep HR and workforce management experience from Turo and Zendesk to help Plume scale through next phase of global growth
PALO ALTO, Calif., Dec. 12, 2025 /PRNewswire/ -- Plume, a leader in cloud-managed Wi-Fi, security, and sma... |
| 12.12.2025 | Alchemer Expands AI Capabilities for Actionable Customer Feedback | Alchemer, a leader in customer experience and feedback technology, today announced an expansion of AI capabilities in Alchemer Pulse, a fully AI-powered insights automation platform that transforms open-text customer feedback from anywhere ... |
| 02.12.2025 | Five9 Announced Winners of 2025 New Era of CX Awards at CX Summit Nashville | Five9 CX Summit – Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the winners of the 2025 New Era of CX Awards during Five9 CX Summit 2025. The awards recognize organizations and partners who are redefining wh... |
| 02.12.2025 | AWS re:Invent Day 2: Amazon Launches New AI Models, Trainium3 Chips, and On-Prem AI Factories | Image: Amazon
The second day of AWS re:Invent arrived with the same loud energy as opening day, as Amazon pushed deeper into AI hardware, new models, and tools that promise faster building, faster training, and faster modernization.
Here ar... |
| 26.11.2025 | Horatio Collaborates with Zendesk to Elevate Scalable, Human-Centered CX | Horatio, the modern customer experience company revolutionizing the outsourcing industry, today announced its designation as a Premier Zendesk Partner—the highest level within the Zendesk Partner Program—and a strategic collaboration with Z... |
| 21.11.2025 | Salesforce Confirms New Breach Linked to Gainsight Apps | Image: Markus Spiske/Unsplash
Another day, another third-party scare in the Salesforce ecosystem.
Salesforce confirmed that it is investigating “unusual activity involving Gainsight-published applications connected to Salesforce,” according... |
| 04.11.2025 | Break In Remotely: Micro-Internships, Job Sims, and .EDU Tools That Count as Experience | Share
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In mid-October, the University of Washington’s careers site still showed a rolling feed of remote roles pulling from Handshake. The University of Missouri Career Center, meanwhile, was nudging students toward s... |
| 31.10.2025 | As big tech pushes AI spending to the max, you may be helping to pay for it | To join the CNBC Technology Executive Council, go to cnbccouncils.com/tec
Tech companies are increasingly bundling AI costs into subscriptions and often the AI tools are difficult, or impossible, to separate out from the larger product.
Exp... |
| 30.10.2025 | Zendesk named leader for AI-first customer service by Gartner | - |
| 30.10.2025 | Vestbee’s Winter Pitch 2025 to Connect Europe’s Early-Stage Startups with Leading Global Investors | Vestbee partners with HubSpot to launch the Europe-wide Winter Pitch 2025 Top startups from Pre-Seed to Series A will pitch before leading global investors Exclusive partner perks from Hotjar, HubSpot, Notion, Slack, Stripe, and Zandesk boo... |
| 28.10.2025 | Smart Operating Procedures: Transforming Customer Service with AI-Powered Workflow Automation | IrisAgent has unveiled Smart Operating Procedures (Smart OP), a groundbreaking AI platform that lets customer service teams design and automate SOPs using plain English — no coding required. Empowering teams to work smarter and faster, Smar... |
| 24.10.2025 | Total Commerce in 2025: Buyer’s Guide to Total Experience | I see total commerce shifting from buzzword to real buying criterion for retail IT. In this guide, I show where total experience fits, how to make store, ecommerce, service, and data act like one system, the stack I actually recommend, and ... |
| 16.10.2025 | Top 5 AI Tools for Business IT Leaders to Boost Productivity in 2025 | Artificial intelligence has rapidly become a key element of modern IT strategy. In 2024, organizations began adopting AI to optimize their business functions. As we move into 2025, the main concern for business IT leaders isn’t whether to a... |
| 09.10.2025 | Kenya: ID Photos of 70,000 Users May Have Been Leaked, Discord Says | Discord, a messaging platform popular with gamers, says official ID photos of around 70,000 users have potentially been leaked after a cyber-attack.
The platform, which has more than 200 million users worldwide, says hackers had targeted a ... |
| 02.10.2025 | Meta wants to bring its Business AI chat tools to third-party websites | The social media giant debuted on Thursday a digital assistant dubbed Business AI, describing the software as a way for companies to offer to their customers more personalized product recommendations and faster ways to buy goods via chat in... |
| 01.10.2025 | Notch.cx raises $15 million | Notch.cx, an autonomous AI customer support platform, announced a $7 million Seed round, bringing total funding raised to $15 million. The round was led by Lightspeed Venture Partners with participation from Jibe Ventures, LionTree, Phoenix... |
| 25.09.2025 | Crayon appointed as Zendesk’s global distribution partner | Crayon appointed as Zendesk’s global distribution partner
Thu, Sep 25, 2025 09:00 CET Report this content
(OSLO, Norway) - Crayon, a global leader in IT services and innovation, today announced a new strategic global agreement with Zendesk,... |
| 19.09.2025 | AI is transforming how we bank: What this means for your money | By Karen Bennett, Bankrate.com
Artifical intelligence (AI) is likely to reshape our lives in as big a way as the internet did in the 1990s and smartphones did in the 2000s (scary or exciting as that may be). That means changes to your regul... |
| 11.09.2025 | Report: 95% of IT Leaders Seeing KPI Gains With AI | According to Zendesk’s latest report, Transforming IT Service with AI, technology leaders are stepping into strategic roles that shape how the business operates.
Seventy-two per cent (72%) of IT leaders’ time is now spent outside of traditi... |
| 10.09.2025 | PSAG Technologies Appoints Anil Hingorani as General Manager - Business Operations, Dubai | DUBAI, UAE, Sept. 10, 2025 /PRNewswire/ -- PSAG Technologies, a global professional services, consulting, and technology solutions provider, announced the appointment of Mr. Anil Hingorani as General Manager – Business Operations for its Mi... |
| 09.09.2025 | Faye Launches New AI Powered Pipedrive Zendesk Integration | Faye, a global leader in software strategy, deployment, integration, and ongoing management for mid-market and enterprise organizations, today announced the launch of its Pipedrive Zendesk Integration, designed to unify sales and support te... |
| 25.08.2025 | 8×8 Elevates CX with AI-Powered Compliance, Intelligence, Orchestration | Meeting customer expectations is no longer enough – businesses today must match rising standards for compliance, security and operational agility. 8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated customer experience (CX) platform pr... |
| 21.08.2025 | AI-Powered Compliance, Intelligence and Orchestration Elevate Secure, Scalable CX on the 8×8 Platform | New capabilities across the 8×8 Platform for CX strengthen compliance, speed agent performance, and deliver full customer journey visibility.
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